A large share of reviews describe orders that were paid for but never arrived. Many customers say they could not reach support. Several reviewers report refunds that never came or only came in part. A small number of reviews mention quick delivery and products that met expectations.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer returned items but never received the promised refund.
“Stole my money”
Order from March never arrived and customer service became unreachable.
“their website is down and there's no way to reach them at all.”
Wrong item sent; customer paid return shipping and received only partial refund.
“recieved a completely different dress from the company.”
Customer found affordable, high-quality clothing with fast delivery and rewards.
“The delivery was always fast and products were well packaged and of nice quality!”
Reviews repeatedly describe orders that were not delivered or not fulfilled. Multiple customers say their payments went through but nothing shipped, or that their accounts were removed after purchase. Several people also report returning items but not receiving the expected refunds.
Many complaints focus on money lost to missing orders or refunds that were withheld. A minority of customers report fair prices and items that matched what they expected. Reports of receiving the wrong item and getting only partial refunds further weaken perceived value.
Customers describe messages being blocked, emails bouncing back, and the website appearing inactive when they try to follow up. One review from a former employee alleges deceptive internal practices; this claim appears in a limited number of reviews but is present. Several shoppers mention long waits and repeated attempts that did not resolve their issues.
Complaints about clothing quality appear less often than shipping and contact problems. At least one reviewer called the clothing poor and overpriced. Another praised the packaging, how the fabric felt, and the delivery speed, showing mixed product experiences.
Many reviews say email replies bounced or messages were blocked. Several customers report that the website or contact channels went inactive and that no phone or email response followed. A few say they received gift card refunds instead of cash refunds.
Most reviews describe negative experiences centered on unfulfilled orders and support that could not be reached. A smaller but clear group reports on-time shipping and satisfactory product quality. The mix leaves reviewers sharply divided.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer alleges they charged money but did not ship orders.
“They charge you money and not shipping items to you.”
Reviewer never received ordered items and account was deleted.
“I have never received any items at all.”
Order over $200 never arrived and account was erased.
“I still haven’t received the item.”
Customer returned items but never received the promised refund.
“Stole my money”
Reviewer says clothing is poor quality and overpriced.
“The quality of their clothing is straight up garbage”
Former employee alleges deceptive practices and poor treatment.
“This was the most corrupt company I ever worked for.”
Long delays and no refund response after months of follow-up.
“I still haven’t heard or received anything from them!!”
Order placed in October 2022 was still not received a year later.
“still have not received anything.”
Order from March never arrived and customer service became unreachable.
“their website is down and there's no way to reach them at all.”
Reviewer says company took payment and did not deliver items.
“It is a scam.”
Orders from last year never arrived despite email inquiries.
“I haven’t received my shipments almost one year.”
January order never arrived months later.
“My January order never came”
Order placed in June never shipped and company provided no responses.
“no answers, no emails”
Order never shipped and multiple customer contact methods were unresponsive.
“message blocked”
Purchase never arrived and emails were blocked.
“Complete scam”
Order placed months earlier for $57 still hadn't arrived.
“I placed an order 3 months ago for $57 USD”
Last order went undelivered and customer service emails failed.
“my emails never went through.”
Order placed in June had not arrived and emails were blocked.
“all of my emails have been blocked.”
January 2023 order of $251.66 never arrived and email got blocked.
“still haven’t gotten anything.”
December 2022 order unresolved, email blocked and no refund.
“they blocked my email from responding to them.”
Order charged but customer emails bounced and website became inactive.
“the email bounced back”
Gift card balance unusable and customer service unresponsive after site change.
“the gift card link is not available anymore.”
Reviewer claims company steals customers' credit card funds.
“steals peoples' credit card $$$$$”
March 2023 order never arrived and site switched, felt scammed.
“I still have not received the items I ordered in March 2023.”
Waited eight months with no order delivery or customer service response.
“Horrible horrible customer service.”
Reviewer warns company is scam and customers couldn't recover money.
“never receive anything nor be able to get her money back”
Customer never received jacket and emails were blocked.
“I never got my jacket”
Wrong item sent; customer paid return shipping and received only partial refund.
“recieved a completely different dress from the company.”
Company blocked contact methods and issued gift card instead of cash refund.
“The company blocked my email”
Order worth $200 never arrived after months despite promises.
“never received my order.”
J.ing has always been my go-to place for clothes. Whether it's a formal or casual occasion, I'm going to Jing first before going anywhere else because I know that they would have something for me at a very affordable price. The website is pretty easy to use, I like the filters they have so you can find exactly what you want. The delivery was always fast and products were well packaged and of nice quality! I also love the rewards program they have where I can get discounts for future purchases. Overall I am very satisfied with my experience on this site… totally 5 stars!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
J.ING runs an online store that sells women’s clothing and outerwear. The site provides product details such as sizing and materials, along with online ordering and digital gift cards. Shoppers can read shipping and return policies on the website and contact support by email or social channels. Retailers and catalog sites often list J.ING among online womenswear brands.