Many reviewers applaud the fit, warmth, and workmanship of the outerwear they bought. A sizable group reports missing tracking, silent support, and refunds that never get resolved. Several customers also note a clear drop in materials and finishing on recent orders. Overall, reviews split between very happy buyers and strongly unhappy ones.
Examples from available reviews (Oct 2025 – Feb 2026).
Both jackets are exceptional quality and customer service was good.
“Both are exceptional quality, stylish, and fit perfectly.”
Fast three-day delivery and great jacket quality pleased buyer.
“The jacket was deliverd in 3 days, amazing fast.”
No tracking information and poor customer communication caused frustration.
“there is still no tracking information or clear delivery status.”
Product quality declined and customer service is terrible.
“This new stuff is shit and the customer service is awful.”
Service feedback ranges from very fast fulfilment to returns and refunds that break down. Several reviewers mention quick delivery and staff stepping in to help in individual cases. Others describe parcels stuck at import and refunds that never arrived.
Value for money depends on how buyers rate the quality. Some say the materials feel top-tier and the warmth makes the price worth it. Others report recent items feel worse, and that refund-related costs or fees drag down the value.
Many customers say the fit is good, the wear is comfortable, and the sizing information matches what arrives. Positive accounts often mention on-time delivery and strong warmth in use. For others, poor tracking visibility and difficult returns leave them less satisfied after purchase.
Product quality draws the most comments and splits opinions. Many reviews point to strong workmanship, sturdy build, and high warmth. Others report loose stitching, tarnished zips, and a general drop in finish on newer items.
Communication problems stand out as a main negative theme. Several reviewers describe no replies, tracking links that don’t work, and refunds that lag or never show up after returns. A few mention responsive representatives, but they are the minority.
Overall reactions are sharply split between glowing recommendations and serious complaints. Supporters highlight fit, warmth, and fast delivery. Critics focus on silent support, return trouble, and uneven product quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Quotes shortened · As of: February 2026
Poor materials and excessive fees when attempting refunds.
“Big scam shop Bad quality of materials”
No tracking information and poor customer communication caused frustration.
“there is still no tracking information or clear delivery status.”
Both jackets are exceptional quality and customer service was good.
“Both are exceptional quality, stylish, and fit perfectly.”
R4D Tramline coat fits perfectly with excellent workmanship and prompt delivery.
“Fits perfectly!”
Recent jackets arrived with worse quality than previous purchase.
“it is not the same quality i was used to.”
Fourth jacket; extremely impressed with top-tier quality and durability.
“The quality is absolutely top-tier”
Customer service does not reply and refund was not issued.
“They simply do not reply.”
Product quality declined and customer service is terrible.
“This new stuff is shit and the customer service is awful.”
New jackets have loose stitching and inferior quality.
“the stitching has come loose”
Multiple coats bought with no issues; excellent quality and warmth.
“The down Nucl1us winter coats are superb.”
Company issued refund after finding defect; representative was helpful.
“Mark from their team who was extremely helpful”
Zips tarnished after two wears and customer service stopped replying.
“the coating on both the black zips was damaged”
No replies and tracking broken; customer fears scam.
“Nobody is replying to my messages.”
New bomber jacket is lower quality and smaller compared to original.
“This new version is 40% quality of the old.”
Extremely warm, high-quality jacket with great design and details.
“Best quality, functional and stylish winter jacket I have EVER purchased.”
Company fails to follow up on returns and provide refunds.
“Do not order or return your product.”
Fast delivery and top-shelf quality exceeded expectations.
“the quality is top-shelf!”
Fast three-day delivery and great jacket quality pleased buyer.
“The jacket was deliverd in 3 days, amazing fast.”
Delivery was prompt and jacket quality felt very high.
“jacket itself is very high quality”
Parka delivered quickly and was cozy, warm, and satisfactory.
“it is sooooo cosy and warm!!!!”
Delivery held at import and product never arrived or refunded.
“Their Delivery and Return is genuinely poor and the worst of all.”
Returned jacket; refund delayed fourteen days and poor packaging.
“I have to wait 14 days for my refund!”
Wrong items shipped and refund still pending despite return received.
“This company is a joke there is no customer service number”
Product quality poor for the price and contacting service is difficult.
“Quality of product isn't that great for the amount of money.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jack1t is an apparel brand that sells outerwear and seasonal clothing through an online store. Its product pages include photos and sizing charts to help shoppers judge items. Orders go through standard online checkout and ship via third-party carriers. The website lists contact and return details for support and questions.