Reviews center on in-store service. Many customers highlight helpful, patient staff and easy online ordering. Recurring complaints mention rude treatment, damaged or counterfeit items, and return or refund problems that never get resolved. Ratings split sharply between top-scoring positive visits and low-rated negative incidents.
Examples from available reviews (Feb 2013 – Mar 2026).
Excellent customer service with helpful, patient staff and longevity.
“Excellent customer service, the staff is very helpful and patient.”
Received damaged shoes and return handling failed; lost money.
“Shoes came damaged”
They sold fake sandals and provided poor returns handling.
“they sold me a pair of fake sandals.”
Complains of deceptive sale email and questionable business practices.
“their business practices leave much to be desired.”
Service comes up most and swings from glowing praise to harsh criticism. Several reviews describe attentive, patient staff and quick ordering from other stores. Others report rude employees, being asked to leave, and discriminatory assumptions during visits.
Only a few reviews mention price and shipping. One calls the items overpriced and the selection limited. Another says the flat-rate shipping makes sense only when buying multiple items.
Shoppers describe both smooth and frustrating experiences. Some mention easy online ordering and attractive in-store assortments. Others say they had repeated bad in-store visits over time.
Several reviews raise product quality concerns. One claims the sandals were counterfeit. Others mention damaged shoes and returns that ended with refunds still not resolved.
Communication issues show up in two areas. One review points to a misleading sale email and questionable practices. Other complaints describe weak return and refund communication that left customers without their money back.
Staff interactions shape the overall picture more than anything else. Reviews are polarized, with many five-star write-ups and several one-star incidents. Selection and pricing come up less often than service and product problems.
For each review, the core experience based on original source reviews.
Sources: yelp.com (18) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Store is amazing and staff are consistently very helpful.
“the people are ridiculously helpful!”
Store is good but overpriced with limited selection.
“completely overpriced not a large selection either”
Helpful staff found the specific shoes I was seeking.
“the staff is all very sweet and welcoming!”
They sold fake sandals and provided poor returns handling.
“they sold me a pair of fake sandals.”
I ordered a pair of shoes from this company that looked great online. When I received them they appeared to be of poor quality. I decided to return them, since they were very expensive and the quality didn't match the price. I sent them back using their provided return label and when I contacted them to have it taken care of they said that they never received the shoe. So basically I end up paying to send the shoes back and I got screwed out of my money and the shoes. Do not order from this site unless you want to risk getting ripped off.
Received damaged shoes and return handling failed; lost money.
“Shoes came damaged”
Staff are consistently rude and unhelpful during visits.
“they are so rude.”
Ejected from store over child's lack of mask and treated rudely.
“Got kicked out of store rudely bc my just turned 2 yo wasn't wearing a mask.”
Positive online ordering experience and good customer service.
“Great online ordering experience and good customer service.”
Complains of deceptive sale email and questionable business practices.
“their business practices leave much to be desired.”
Experienced very rude customer service as a student visitor.
“I have never experienced such rude customer service.”
Store offers many items and is run by nice people.
“There's something for every female who walks thru their front door.”
Staff located requested Timberlands quickly and provided excellent help.
“Spoke to Erica, who was awesome,”
Multiple visits resulted in no good experiences at this location.
“not once did I have a good experience.”
Staff made bigoted assumptions and greeted customers rudely.
“Amazing shoes, unpleasant and atrocious bed side manner.”
Excellent customer service with helpful, patient staff and longevity.
“Excellent customer service, the staff is very helpful and patient.”
Helpful staff and quick inter-store ordering for sizes and colors.
“They are super helpful and always pleasant.”
Long-established retailer offering creative and basic shoes in top locations.
“They are a fun place to go”
Flat-rate shipping becomes worthwhile when ordering multiple items.
“Flat rate shipping is more of a bargain if you order more than one item.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jildor is a U.S. footwear retailer selling shoes and related accessories in stores and online. Its site lists products with sizing details, style photos, and prices. Shoppers can find store addresses and contact options on the official website. It also outlines shipping options and provides order-tracking tools for online purchases.