Customers often describe delivery and refund problems that don’t get resolved, such as delivery dates being pushed back, orders being canceled, and refunds arriving late or not at all. Many also report build issues, including snapped chair welds, splitting wood, and cushions that don’t fit well. Some reviewers, however, praise fast, professional delivery and solid construction. Overall, feedback is sharply divided between strong product approval and major post-purchase service problems.
Examples from available reviews (Dec 2021 – Mar 2026).
Repeated delays, canceled order, and poor customer service without refunds.
“No responses. No accountability. No regard for their customers.”
Chairs broke within 18 months and company refused repairs or replacement.
“the other seat completely snapped apart from the base”
Received damaged chairs and company provided only inadequate store credit instead of refunds.
“I was duped out of over $1250 for 4 chairs”
Couch style and quality are excellent and delivery was professional.
“Couch is stunning! Style & quality are A+.”
Many reviews describe order-handling problems, including delivery dates changing repeatedly, sudden cancellations, and refunds that are slow or never arrive. Several mention cancellation fees and replacement offers restricted to store credit. A few accounts report quick specialist visits and helpful in-home repairs.
Complaints center on money lost to cancellation fees, cash refunds being withheld, and damage being settled with store credit. Some customers say the compensation didn’t match the defect. Positive notes on design and value appear, but in fewer reviews.
Reviewers describe hassles with ordering, delivery, and returns, often linked to long waits and limited exchange choices. Several report items arriving damaged and struggling to get a satisfactory fix. A smaller group mentions smooth setup and professional delivery teams.
Multiple reports point to durability problems such as chair welds collapsing, wood frames splitting, and cushions that don’t fit correctly. Others describe the sofas and chairs as sturdy, stylish, and architecturally sound. Positive product feedback is present but doesn’t outweigh the number of durability complaints.
Many reviewers say messages go unanswered, warranty claims get ignored, and emailed return terms aren’t honored. A small number note quick follow-up and in-home specialist visits. At least one review describes hostile or threatening messages from the company.
Low ratings focus on post-sale service failures that left orders unresolved and refunds still pending. Higher ratings highlight design, build quality, and professional delivery. Reviews show a clear split between satisfaction with the product and the quality of post-purchase support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product is falling apart and company refuses to stand behind it.
“kardiel refuses to stand behind their product and it's falling apart”
Sofa wouldn't fit elevator and company failed to refund properly.
“they just disappeared and I couldn’t contact them anymore”
Order repeatedly delayed then canceled and refund check never arrived.
“The check never came”
Many weeks after ordering they received neither couch nor refund and unresponsive support.
“neither a couch, nor refund”
Repeated delays, canceled order, and poor customer service without refunds.
“No responses. No accountability. No regard for their customers.”
They repeatedly moved delivery dates and charged cancellation fees.
“They keep moving the delivery date until you end up cancelling”
Chairs broke within 18 months and company refused repairs or replacement.
“the other seat completely snapped apart from the base”
Canceled order quickly but faced a 10% cancellation fee and delayed refund.
“they impose an immediate 10% cancellation fee”
Sofa cushions were improperly sized and company refused to acknowledge defect.
“the fabric on the cushions was not snug to the cushion itself, making it pucker and wrinkle”
Chair leg welding failed under five years and company offered minimal compensation.
“The welding literally came apart and the chair collapsed.”
They provided poor customer service and refused to honor the warranty.
“They do not honor the warranty.”
Chairs are well constructed and delivery was helpful and polite.
“The chairs ordered are well constructed, just what I was looking for.”
Company promptly sent a furniture specialist and followed up after repair.
“they immediately responded and sent a furniture specialist to my home within days”
Damaged couch delivered and company offered only store credit plus delayed repairs.
“the owner will only give me a store credit”
Received damaged chairs and company provided only inadequate store credit instead of refunds.
“I was duped out of over $1250 for 4 chairs”
They refused to honor an email promise of no restocking fee for returns.
“If this return request is within 15 days of receipt of goods, you will not be charged a restocking fee.”
Couch style and quality are excellent and delivery was professional.
“Couch is stunning! Style & quality are A+.”
Damaged chair delivery led to poor customer service and inadequate store credit.
“Kardiel issues a $450 store credit.”
Order significantly delayed, company refused partial shipment and handled exchanges poorly.
“The worst customer service I've experienced in a long time.”
Reviewer is concerned after company allegedly sent a hostile letter and ban.
“get down off the ledge”
Wood split in under two years and warranty denied, reviewer warns against buying.
“the Woodrow couch I purchased the wood is splitting!”
My first time experience at this shop was fantastic! Everything I needed was available and the staff was very helpful in finding what I needed. However, my second experience was just as bad. From the customer service responses to my questions, it was clear that they didn't care about their customers anymore.
It seems like this shop has really good and really bad days, so it might be worth checking out on a day-by-day basis to see if it's a good time to go. Otherwise, there are definitely other places in town where you can get the same products.
Overall, I would say that this shop is worth checking out, but it really depends on the day and the staff's mood. If you're lucky, you'll have a great experience, but if not, you might want to go somewhere else.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kardiel is a furniture brand and online retailer that sells modern and mid-century inspired seating and sofas. Its lineup includes upholstered sofas, lounge chairs, and wood-framed accent pieces, offered in multiple fabrics and finishes. Product pages provide dimensions and material details so shoppers can compare models and sizing. Kardiel sells through its own e-commerce site and uses third-party carriers for home delivery, with installation support.