Many shoppers mention fast delivery and products that match the description. Several reviews say the wrong item arrived, widths were incorrect, or pairs were defective. Some customers describe hard-to-manage returns, slow refunds, and limited replies from support. Import duties and high shipping costs come up often as key frustrations.
Examples from available reviews (Nov 2021 – Feb 2026).
Order shipped quickly and shoes arrived in great condition.
“It shipped quickly and the shoes were in great condition.”
Unexpected duties and tax added £121 to the purchase.
“Got stung with a £121 duties and tax bill to recieve my purchase”
Customer couldn't cancel and received no responses from support.
“They do NOT respond to any messages sent to them.”
Customer claims the shoes were counterfeit and return handling was poor.
“Never order from kicks crew this company keeps customer money and sell fake shoes”
Reviews are split between smooth dispatch and long delivery delays. Several customers report receiving the wrong item and say returns were mishandled, delaying refunds. Complaints about slow or missing updates often tie to lower service ratings.
Several reviewers mention surprise import duties, VAT, and high shipping fees that increased the final cost. Others point to competitive prices and purchases below local RRP as signs of good value. Shipping cost compared with product value shows up repeatedly in both positive and negative ratings.
Many buyers praise the shoes for comfort, fit, and everyday wear. Sizing issues and incorrect widths disrupt otherwise positive unboxing experiences. Comments on checkout and overall site usability are scarce here.
Many reviews say items arrived well packed and matched the listing. Multiple low ratings claim defects, wrong sizes, or possible counterfeits, leading to return requests. Packaging and condition on arrival are often cited as positive quality signs.
Some customers report quick replies from support and clear shipping updates. Others describe messages going unanswered, generic responses, and cancellation requests left unresolved. Communication quality varies from order to order.
Reviews swing between very positive when orders are correct and strongly negative when something goes wrong. Happy customers focus on fast delivery and getting the right item; unhappy customers focus on returns, taxes, and support that doesn’t respond. That split drives many of the top and bottom ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (2) · Quotes shortened · As of: February 2026
Customer couldn't cancel and received no responses from support.
“They do NOT respond to any messages sent to them.”
Delivery failures caused long refund delays and unsatisfactory support responses.
“Package took so long due to delivery failures”
Customer alleges incorrect charges and withheld tax during an exchange.
“they were charge sales tax twice.”
Order shipped despite cancellation request and company never responded.
“They shipped the shoes anyway.”
Package stalled at the carrier facility with no communication and support.
“My package was stagnant at the REMOVEDGDE facility”
Customer claims the shoes were counterfeit and return handling was poor.
“Never order from kicks crew this company keeps customer money and sell fake shoes”
Customer received shoes that failed professional authentication and are alleged counterfeit.
“they are FAKE.”
Customer received the wrong item and company refused refund or return help.
“they sent me SHORTS.”
Order experienced address verification issues and poor service despite eventual delivery.
“Kick Crew is FOS.”
Customer reports incorrect sizing and repetitive, unhelpful support responses.
“they keep sending me the same email saying the same thing.”
Delivery staff were rude and high import duties doubled the price.
“Delivery is so rude and VAT is so expensive”
Shoes matched the expected color and size perfectly.
“Shoes are the perfect color and size.”
Unexpected duties and VAT made the purchase much more expensive.
“you then have to pay 16% duty on the purchase price”
Customer service was unhelpful and shipping was slow and costly.
“Terrible experience, they take long to reply”
Product did not feel authentic to the reviewer.
“Product doesnt feel like a real one”
Reviewer loved the shoes and received very fast delivery.
“That’s delivery very fast.”
Good selection and prompt delivery were appreciated.
“Great selection and prompt delivery”
Received wrong product and lacked customer service support.
“I did not get the product I ordered and there’s no customer service.”
Order stuck in transit and customer support gave vague responses.
“shoes have been stuck in Jamaica NY with no movement”
Reviewer wrote 'Love my kicks' expressing satisfaction.
“Love my kicks.”
Son was happy and delivery was fast.
“fast delivery great company”
Package arrived on time; reviewer liked the sneakers despite sizing.
“Package arrived on time.”
Reviewer states the shoes are great.
“Great shoes”
High product quality and satisfaction justified the shipping cost.
“so worth the shipping fee”
Delivery was very fast, arriving in one business day.
“Fast delivery, received in one business day.”
Shoes arrived quickly and looked great.
“The shoes I ordered arrived quickly and looked great!”
Efficient service and shoes arrived in perfect condition.
“Very efficient, and shoes come in perfect condition.”
Received defective shoes and customer service refused proper return.
“received a pair with a clear defect.”
Reviewer posted emojis indicating positive sentiment about purchase.
“👌👌👌👌🙏🙏🙏🙏🙏🙏🙏🙏”
Products were genuine but delivery took time and shipping costs were steep.
“Totally trusted and definitely genuine products.”
I purchased the Alexander McQueen from KicksCrew and the quality was amazing, and they look authentic. The shoes came in the original box, everything looks good. Only reason for only a 4-star review is that the sizing was small and to change the size through KicksCrew I had to pay another fee. I felt disappointed, but since I know the shoe stretchers can damage the quality of the shoes and the way they were expensive, I had to do as they say. In my opinion, if you’re buying a pair of McQueens from this site, make sure you pick at least half a size or you’ll cough up some extra fee to get an exchange even though the sizing discrepancy isn’t your fault.
I purchased the Alexander McQueen from KicksCrew and the quality was amazing, and they look authentic. The shoes came in the original box, everything looks good. Only reason for only a 4-star review is that the sizing was small and to change the size through KicksCrew I had to pay another fee. I felt disappointed, but since I know the shoe stretchers can damage the quality of the shoes and the way they were expensive, I had to do as they say. In my opinion, if you’re buying a pair of McQueens from this site, make sure you pick at least half a size or you’ll cough up some extra fee to get an exchange even though the sizing discrepancy isn’t your fault.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
KicksCrew runs an online store selling sneakers and streetwear. It lists branded shoes, lifestyle sneakers, and related apparel with photos and size details. Product pages include sizing tips, images, and shipping choices to help shoppers decide. The site accepts common online payment methods and offers customer support through web channels such as email and support forms.