Many reviewers mention fast delivery, easy online returns, and denim that fits well. Others report ongoing after-sale issues such as broken tracking, VAT mistakes, and slow refunds. Some buyers applaud the tailoring and fabric quality, while others say seams failed and the material wore out after a few months.
Examples from available reviews (Dec 2021 – Mar 2026).
Multiple orders delivered quickly with easy returns and kind service.
“Everything was delivered super fast and it was easy to return articles”
Delivery took five weeks and required many emails to get a refund.
“I eventually got a refund after sending over 30 emails!”
Denim fell apart after months and customer service was unhelpful.
“the denim material is rotten and started pulling away from the seams”
Jeans fit perfectly, high quality, good service despite slow shipping.
“The quality is amazing and they look like they’ve been tailored to my body.”
Several reviews point to quick shipping and simple returns. Criticism centers on what happens after delivery, with slow or unhelpful support when orders or refunds go wrong. Shipping and returns tend to run smoothly, while follow-up problem solving lags behind.
Some reviewers say the jeans feel worth the price when the fit is exact and the build feels solid. Others report surprise charges and items wearing out, which lowers the value. Complaints also mention VAT billing errors and refund delays that increase the final cost.
A number of customers describe an easy online checkout and returns process with quick delivery. Other reviews mention tracking links that don’t work, long delivery times, and repeated messages to sort out missing orders. The experience often gets rougher after purchase than during checkout.
Many reviews praise the fit and finish, with jeans that look made-to-measure. Others report durability problems, including seams coming apart and fabric breaking down after months. A few comments also flag packaging issues alongside the quality feedback.
Most complaints focus on slow replies, VAT reimbursements that never get resolved, and needing to send many follow-up emails. Some reviewers say they only got a response after contacting the brand on social media. A small number mention quick refunds and courteous service.
Reviews split between smooth orders with good fit and fast delivery, and difficult cases involving non-delivery, billing mistakes, or clothing failure. Positive feedback highlights fit and speedy fulfillment. Negative feedback concentrates on after-sale support and money-related problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Denim fell apart after months and customer service was unhelpful.
“the denim material is rotten and started pulling away from the seams”
Multiple orders delivered quickly with easy returns and kind service.
“Everything was delivered super fast and it was easy to return articles”
Returned a dress and received a quick refund shortly after.
“The money was returned to me very soon after.”
Company charged VAT incorrectly and failed to resolve reimbursement requests.
“I've been charged twice for VAT because they did not fill out the correct papers”
Delivery took five weeks and required many emails to get a refund.
“I eventually got a refund after sending over 30 emails!”
Order never arrived and responses were delayed until social media contact.
“The tracking link did not work.”
Delivery was fast but packaging was inadequate and customer service poor.
“Lousy customer service.”
Shipping time was a little long, but it’s worth the wait. Love my jeans! I was a little hesitant at first, but I’m glad I took the plunge. The jeans fit perfectly and look great! The quality is amazing and they look like they’ve been tailored to my body. I can wear them every day of the week and they still look good. Customer service was great! I had a problem with my order, but it got quickly resolved. Even though there was a mistake; I’m very pleased with how everything was handled. Not only am I happy with Kings of Indigo, but I’ll definitely be a returning customer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kings of Indigo designs and sells denim and ready-to-wear clothing. It offers jeans, shirts, jackets, and wardrobe basics through its online shop and retail partners. Each product page lists materials, sizing, and care instructions. The company highlights sustainable options such as organic cotton and recycled fibers, and shares details on sourcing and certifications on its website.