Reviews often point to a thoughtfully curated mix of designer clothing, shoes, and accessories. Many customers describe attentive in-store assistance and fast delivery. Several reviewers also mention rude or pushy sales behavior and shipping or refund issues that never got resolved. A few reports raise concerns about item condition after purchase.
Examples from available reviews (Feb 2017 – Mar 2026).
Wide selection of designer styles and helpful, attentive salespeople.
“Amazing selection of high end designer and contemporary styles.”
Sales staff were rude and judgmental, discouraging a purchase.
“The salespeople are the snobbiest, rudest people I have ever met.”
Customer service failed to process a refund or respond for over a month.
“I've been waiting over a month for a simple refund.”
Received allegedly used shoes costing over $1000 and had to pursue resolution.
“received a pair that looked used.”
Multiple reviews describe helpful, knowledgeable associates who help with sizing and styling. Other reviewers report curt or snobbish interactions that put them off buying. A few complaints describe order problems, including missed overnight shipping and long refund delays.
Several reviewers mention high prices but say the curated designer mix makes sense to them. A small number point to good sale prices on certain brands or items. Only a few reviews directly call out poor value for money.
Many customers like the layout, creative design, and curated selection that makes browsing and discovery easy. Others describe the store as confusing or dirty and say floor staff felt pushy or unpleasant. Reviews split sharply between standout boutique visits and strongly negative in-store experiences.
Multiple reviews praise the merchandise as exquisite, with distinctive designer finds for both dressy and casual wear. A few reports raise major quality concerns, including items arriving in what looked like used condition. Some shoppers also note a perfect fit and quick delivery when purchases matched expectations.
Several reviews highlight attentive, straightforward salespeople who explain items and brands well. Others describe customer service as unresponsive, with slow or missing refunds and no apology after shipping mistakes. A few reports also describe phone calls that felt rushed or unfriendly.
Feedback splits between strong praise for the curation and hospitality and low ratings tied to service breakdowns. Positive comments focus on the selection and helpful staff, while negative ones point to staff attitude and weak post-purchase support. The pattern suggests reliable product curation but uneven follow-through on service.
For each review, the core experience based on original source reviews.
Sources: yelp.com (20) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service was rushed and unwelcoming; shipping and merchandise were adequate.
“The lady who answered the phone call was rush and unfriendly.”
Reviewer had a great experience and will recommend it.
“Everything is great and I will recommending this to all.”
Great designer selection in a smaller boutique but staff seem overzealous.
“Fantastic selection of designer bags and shoes.”
Convenient location and good sale prices on desired sweaters.
“I purchased a sweater from my favorite brand The Elder Statesman”
Customer service failed to process a refund or respond for over a month.
“I've been waiting over a month for a simple refund.”
Large, creatively designed store with a well-curated assortment for varied styles.
“Their assortment is so curated”
Sales staff were rude and judgmental, discouraging a purchase.
“The salespeople are the snobbiest, rudest people I have ever met.”
Order shipped via regular shipping despite overnight request and no apology.
“it was sent regular shipping...didn't even apologize”
My daughter ordered her shoulder bag and dress here and was so happy with the selection of dresses for her to choose from. The staff was very helpful in assisting us in making sure she ordered the right size dress perfect for her body type. We received the dress very quickly and it was a perfect fit! I really like the way the store has been set up. It's easy to find what you're looking for and it's so easy to order and return things. Thanks so much for making this a special event in my daughter's life to remember. It was a pleasure working with you.
Spacious shop with wide selection and pleasant, non-pushy staff.
“The staff was very pleasant and helpful but not pushy.”
Store is the reviewer's go-to for head-turning looks and great staff.
“KZ is my go-to when I need something killer.”
Reviewer found the boutique poorly designed with terrible interior and visual merchandising.
“the worst boutique I have ever been too.”
Received allegedly used shoes costing over $1000 and had to pursue resolution.
“received a pair that looked used.”
Unique, amazing assortment of dressy and casual designer styles not commonly found.
“They have and amazing assortment and the great selection of dressy and casual/weekend styles!”
Visited but didn't find anything; waited long for Uber pickup in bad weather.
“didn't see anything that catches my eye .”
Wide selection of designer styles and helpful, attentive salespeople.
“Amazing selection of high end designer and contemporary styles.”
Beautiful Soho boutique with wonderful decor, clothing, and service.
“Wonderful decor, clothing, and service.”
Store felt dirty with pushy, unpleasant sales associates and confusing layout.
“The store is dirty and the sales associates are extremely pushy, edging on nasty.”
Exceptional boutique with attentive, honest staff and high-end designer brands.
“The staff is incredibly attentive, honest and lovely.”
Highly praised for exquisite merchandise and friendly, engaging salespeople.
“the merchandise is exquisite.”
Curated selection and a passionate, friendly salesperson created an art-gallery feel.
“Wonderfully curated selection”
Expensive but well-curated selection with friendly, non-pushy staff.
“Very expensive, but excellently curated selection”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kirna Zabête is a retail business that sells multi-brand luxury fashion. It carries designer ready-to-wear, shoes, handbags, and accessories. Shoppers can buy online through its e-commerce site or visit its boutique locations. The merchandise centers on seasonal edits from both contemporary and established designers. The company sources and stocks pieces from designer brands and offers them in-store and online.