Reviews often praise the product finish and specific staff members who arranged replacements or followed up. A large group of reviewers describes shipping damage, canceled orders, and emails that went unanswered. Many customers point to steep return costs, including a 15% restocking fee plus return shipping. Several say the site doesn’t clearly explain how to get return authorization or provide reliable tracking updates.
Examples from available reviews (Jan 2018 – Mar 2026).
Customer service was helpful and responsive, assisting with returns and reorder.
“Each time the representatives were helpful, knowledgeable, and responsive.”
Order not received and company did not respond to calls or emails.
“I haven't received my order yet”
They charged restocking and shipping on wrong-dimension items.
“15% restocking plus S+H”
Product quality and finish exceeded expectations; service and delivery were excellent.
“I was very impressed with the quality, finishing, finishing of this product.”
One-star reviews often describe order mistakes left unresolved, incorrect shipments, and deliveries that arrived damaged. Several five-star reviews mention staff who quickly arranged replacements or fixed errors. Complaints about service outweigh the positive stories, though a smaller set credits fast help from specific representatives.
Reviewers repeatedly point to restocking fees and return-shipping charges that sharply cut refunds. Multiple people say returns effectively cost them nearly half the purchase. Few reviews praise the overall value.
Some customers report missing tracking, orders canceled without notice, and return steps that aren’t clearly explained on the site. Others describe easy ordering, clear shipping updates, and quick delivery. The result is a visible split between smooth purchases and orders that stalled during fulfillment.
Several reviewers compliment the build and finish of vanities and sinks. Another group reports items arriving cracked or badly damaged during shipping. Strong product feedback appears alongside recurring complaints tied to transit and packaging damage.
Many complaints mention emails that never got a reply, missing return-authorization details, and phone calls that weren’t answered. A smaller set describes professional follow-up and refunds corrected after customers escalated problems. Communication issues show up most often around order status and returns.
Ratings split between high scores tied to product quality and delivery and low scores tied to shipping damage and lack of response. The main negatives cluster around fulfillment problems, expensive returns, and weak follow-up from support.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Sitejabber (14) · Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Employee did not answer emails and showed poor customer service.
“Employee Katie A needs to work on her customer service”
Order not received and company did not respond to calls or emails.
“I haven't received my order yet”
They charged restocking and shipping on wrong-dimension items.
“15% restocking plus S+H”
Customer says order status was mishandled and company provided no communication.
“THEIR CUSTOMER SERVICE TEAM ARE A BUNCH OF LIARS.”
Item shipped improperly, arrived severely damaged, and no refund or replacement.
“lazy susan arrive totally damaged to the point of being unrecognizable”
Return process is convoluted with restocking fees and no shipping refunds.
“Convoluted return process, 15% restocking fee, no free shipping”
They received wrong color item and could not find return authorization instructions.
“No where on their website do they actually explain how to actually get a Return Authorization”
They shipped the wrong products and have not resolved the issue.
“They sent entirely different products”
Order was lost or damaged in shipping and customer service failed to resolve it.
“worst customer service i've ever encountered.”
Sink arrived cracked and company did not refund or respond after many calls.
“It arrived cracked in two places.”
Order was cancelled twice without notifications and KitchenSource refused to ship.
“was cancelled twice, and the only way I found out was by calling them—no emails, no notifications, nothing.”
They failed to provide return authorization or respond to calls and emails.
“I never received that information.”
Order was cancelled despite verbal confirmation, creating distrust.
“CANCELED ORDER AFTER FEW MIN OF CALLING”
They mishandled my return and failed to return my item after complaining.
“When they recieved my return, they complained that i didnt return everything (I did).”
Item shipped across country, arrived severely damaged, and company refused replacement.
“lazy susan arrive totally damaged to the point of being unrecognizable”
No tracking or product and no response despite stock claim.
“No response. No tracking info. No product.”
Website promised three-day shipping but order had no tracking after five days.
“the order will ship within 3 days”
I ordered the medicine cabinet from Kitchen Source and it was exactly what I wanted. The price was great and I received the package in record time. I was very impressed with the quality, finishing, finishing of this product. It was better than I had expected. The journey from ordering on site and payment went seamless. The customer service was outstanding. I had called with a question(not one or two) and spoke to a wonder agent who was so knowledgeable and helpful that I felt confident in ordering. Great experience, quality products, outstanding service!!!! Thank you! I would order from this company again.
They advertised shipping to Canada then canceled, appearing deceptive about fulfillment.
“Company advertises item in stock, and is able to ship to Canada”
Order errors led to wrong items and missing refund requiring a credit card dispute.
“They never credited it still!”
Returns cost nearly half the purchase due to shipping and restocking fees.
“had to pay almost 50% of the value of the product to return it!”
Return costs plus restocking fee made returning the item nearly as expensive.
“The policy is they charge me for the original shipping and I pay for the return shipping plus a 15% restocking fee.”
Vanity developed a hairline crack after months and company denied remedy due to inspection timeframe.
“there is a hairline crack in the countertop.”
Ordering, shipping, and communication were impressive and product was quality.
“I was so impressed with our experience in ordering, the shipping and contact.”
Received replacement within ten days and experienced outstanding customer service.
“received the replacement within 10 days.”
Customer service was helpful and responsive, assisting with returns and reorder.
“Each time the representatives were helpful, knowledgeable, and responsive.”
Representative immediately arranged another delivery after product was severely damaged.
“She couldn’t have been nicer or more helpful!”
Poor packaging and heavy return fees left minimal refund credited.
“They were packed very badly with no padding and were unsatisfactory.”
Manufacturer issue caused product problem, but owner resolved it amicably.
“The owner of KitchenSource was great to work with”
Shopping experience was smooth with helpful staff and fast delivery.
“The whole experience of shopping for my kitchen remodel was wonderful”
A refund mistake was corrected after complaint but caused extra effort and costs.
“a mistake had been made and changed the refund.”
Vanities didn't match US plumbing and company couldn't resolve the compatibility issue.
“the furniture does not match the American plumbing system”
Customer service contacted me and resolved the incomplete order quickly.
“Arlene in customer service read my review, contacted me immediately”
Representative followed up professionally despite product not yet received.
“compliment Danita for her follow up and professional manner”
Customer received rude service and faced high return shipping and restocking fees.
“Products and shipment was fine. The problems start when you need to return an item.”
Return process was slow, difficult, and costly for damaged items.
“Return calls took weeks.”
High-quality vanity and helpful customer service during delivery updates.
“The quality is great”
Poor packaging and heavy return fees left minimal refund credited.
“They were packed very badly with no padding and were unsatisfactory.”
Reviewer says company needs to improve communication and pricing.
“This company need to improve their communication and pricing.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kitchen Source is an online retailer focused on kitchen and bathroom fixtures and cabinetry. It sells sinks, faucets, vanities, countertops, cabinet hardware, and lighting. Product pages list specs, dimensions, and photos to help shoppers choose. Customers can place orders on the website, reach customer support, and use the posted shipping and return process. The site also offers measurement guides and installation details for common kitchen and bath items.