Reviewers often praise Koi Footwear for design, comfort, and materials. Fit feedback varies, with some calling styles narrow, others true to size, and others comfortable for wider feet. Shipping and support draw many positive notes for speed and helpful help, but there are also clear reports of long delays, lost parcels, and hard returns. Price views split between shoppers who rely on discounts and those who consider the items expensive.
Examples from available reviews (Oct 2025 – Mar 2026).
Fast shipping, cute packaging, and shoes match pictures comfortably.
“the shoes look exactly like the picture on the website”
Shoes are gorgeous but very narrow; reviewer bought stretchers.
“The shoes are gorgeous, my only issue is they are very narrow”
Order delayed and lost in transit with no response.
“24 days have passed and the shoes haven't arrived.”
Shoes are great and delivery was fast.
“Great shoes, fast delivery 🙌🏻”
Many reviewers mention fast shipping and friendly, helpful staff. Others describe major service issues, including long delays, lost packages, and a return process that feels inconvenient. Together, these reviews highlight smooth fulfillment for some orders and sporadic delivery or return problems for others.
Some buyers call the shoes expensive and say they only buy during sales. Other reviewers point to discounts, included taxes, or good value for the build quality. Price sensitivity comes up repeatedly and is often tied to promotions.
Customers often mention unique style, cute designs, and being happy when items arrive in good condition. Several buyers say they gave the shoes as gifts or recommended them to others. Some comments also link quick delivery to a better unboxing experience.
Reviews frequently describe the shoes as well made, comfortable, and true to the product photos. Multiple comments mention lightweight builds, platform looks, and durable details. Praise for quality shows up across many sizes and styles.
Many reviewers say they received helpful order updates and clear explanations from customer service about duties or order problems. A smaller but noticeable group reports checkout or app issues and taxes that only appear at the end. Communication feedback ranges from clear and proactive to incomplete during purchase.
Feedback leans positive on design and comfort, while sizing choices and consistent fulfillment come up as recurring pain points. The reviews include both very satisfied purchases and clear negative incidents that shape the final experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: March 2026
Order delayed and lost in transit with no response.
“24 days have passed and the shoes haven't arrived.”
Beautiful shoes but shipping was extremely delayed and misleading.
“the shipping was a total lie.”
Returned items due to size and asked about larger sizes.
“Shoes didn't fit me so i returned them and got a refund.”
Checkout had minor issues but shoes arrived quickly and felt high quality.
“The quality is very good and very lightweight.”
Customer service explained additional duties helpfully and resolved issues.
“They were great in explaining the situation.”
Suggested larger size proved too big, but insoles fixed fit.
“They suggested going up a size , but it turned out a bit big (I normally wear 6 uk max ,and got 7 ).”
Shoes are cute and fit true to size.
“These are so cute and true to size.”
Multiple pairs feel comfortable, stylish, and good quality for price.
“They're all so comfortable, cute and quirky.”
Purchased as a gift; shoes look lovely and should be well received.
“they look lovely and should be well received.”
Loved the shoes and they arrived very quickly.
“Loved thevshoes and really quick to arrive 😍”
Reviewer says the items are lovely.
“lovely stuff x”
Great website, shoes and delivery; items are true to size.
“Great website, fantastic shoes and great delivery!”
Order arrived on time but wrong package received and staff resolved it.
“received someone else’s order by accident and the employee was lovely”
Ordering was easy but shipping felt overpriced and slow.
“i personaly think the shiping is over priced and my order is taking way too long”
Fast shipping, fair price, and comfortable shoes fit true to size.
“Fast shipping, good price, and good quality shoes!”
Cute, well-made vegan shoes with quick delivery and good value.
“Delivery was quick and pricing for what u get is great”
Shipping fast but taxes not shown upfront and app login fails.
“it doesn’t show additional vat or customs taxes, but it adds them at the end”
Shoes arrived much faster than expected and will suit the concert.
“my shoes came way faster than i thought they would”
Sizing advice to size up worked and shoes fit great.
“Love these goofy shoes, says to size up so I did and they fit great”
Color and platform comfortable; shoes are cute and recommended.
“super cute shoes 10/10 would recommend”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Koi Footwear sells shoes and boots through an online store. Product pages include photos, sizing guidance, and descriptions. Customers order online and use the site’s checkout and support options for shipping and returns. The website lists shipping choices and ways to contact the company with questions.