Customers often say the company denies warranty claims and offers little help. Many report that advertised discounts vanish at checkout, and shipping fees cut into the savings. Several reviews mention fit and usability issues with jackets, pants, and chest packs. One review stands out for praising a lightweight jacket and good service.
Examples from available reviews (Dec 2021 – Mar 2026).
High shipping cost negated the advertised 40% rebate.
“noticed regular delivery cost $30!!”
Lost $800 jacket and company refused to assist or replace it.
“They were not willing to help at all.”
Haven Down gear tore on first day and reviews are suppressed.
“The material is easily torn by sticks or thorns.”
Reviewer praised the jacket's lightweight fit and good customer service.
“The jacket is super lightweight and does not feel bulky when you wear it.”
Service problems show up again and again in reviews. Customers describe warranty claims being denied, no help with lost or damaged items, repeated shipments in the wrong size, and exchange rules that stop swaps. These issues drive most of the negative comments.
Several reviewers point to pricing and checkout issues. They say discounts shown in ads revert at payment, and shipping costs heavily reduce the promised savings. A small number also say they were scammed after buying through an online advert.
Some reviews flag fit and comfort problems with jackets, chest packs, and pants. They mention tight or restrictive fits, chest packs that feel oversized and uncomfortable, and exchanges denied when sizing is wrong. Fewer people raise these points than service and quality issues, but they still come up.
Many reviews describe material and build problems. Customers report items tearing on first use, pilling after one wash, cuffs that run narrow, fragile zippers, and thin fabric. One higher-rated review breaks from the pattern by praising a lightweight, non-bulky jacket.
Customers also describe communication slipping during orders and warranty claims. They mention shipping investigations that never get resolved, warranty repair requests that go unanswered, repeated asks for photos or videos, and support replies that feel rude or sarcastic. These experiences add to the service complaints.
Most reviews lean negative, with repeated complaints about service and product quality. One high-rated review reads very differently from the many low-rated ones, showing a sharp split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
High shipping cost negated the advertised 40% rebate.
“noticed regular delivery cost $30!!”
Pants tore quickly during whitetail hunting and warranty claim was denied.
“THE CUSTOMER SERVICE IS TERRIBLE.”
Company repeatedly sent wrong sizes and provided poor customer service.
“they required us to return the wrong item before they would send the correct one.”
Displayed 50% discounts reverted at checkout and were not honored.
“the prices reverted back to full price at the payment screen.”
Ordered tent months ago and company failed to resolve shipping investigations.
“It’s now the end of December and it still hasn’t arrived.”
Jacket showed fabric failure after two wears and warranty denied.
“customer service immediately dismissed the issue as “cosmetic””
Pants felt thin and poorly made, customer service unhelpful.
“These pants were so thin and made with cheap craftsmanship”
Lost $800 jacket and company refused to assist or replace it.
“They were not willing to help at all.”
Haven Down gear tore on first day and reviews are suppressed.
“The material is easily torn by sticks or thorns.”
Purchased from online advert and reports being scammed by Kuiu.
“Purchased item from Kuiu online advert and have been scammed.”
Chest pack felt oversized, caused sweating, and was awkward to use.
“the chest pack felt massive on me.”
Jacket materials were good but fit was restrictive and exchange refused.
“the fit is honestly a deal breaker.”
Jacket cuffs too narrow, zippers delicate, and not adequately warm.
“The cuffs on the Guide Pro are very narrow, and very difficult to get your hands out of.”
Pants developed pilling after one outing and customer service dismissed concern.
“after only 1 outing and 1 wash there's som pilling”
Snapped tent pole and warranty team has not responded to repair request.
“snapped pole on my storm star tent.”
Warranty denied for hat after limited use due to 'practical product lifespan'.
“denied because I surpassed their Practical Product Lifespan”
Asked to exchange unworn jacket and company refused due to policy timeframe.
“outside of our return policy timeframe and is no longer eligible for a return or exchange.”
One shirt had pulled threads and customer service blamed the buyer rudely.
“he has now blamed us for the treatment of the shirt”
Bino pack add-ons kept falling off and customer service demanded videos.
“My bino pack add ons, keep falling of, and Leon of CS keeps asking photo’s and videos’s.”
Refused exchange on unworn vest and customer service was rude and sarcastic.
“Wouldn't exchange a size on an unworn, still packaged vest at 50 days”
My brother and I love hunting. We would often share one of our insulated hunting jackets to keep each other warm on the hunt. But when it comes time to go back home, we would both need to trek through the woods with only one jacket bundled up. So when we came across KUIU website, we knew that we had to have one of their insulated hunting jackets. And boy are we glad that we got it!
The jacket is super lightweight and does not feel bulky when you wear it. It also fits really well, which is great because I am not a fan of jackets that are too big or too small. The customer service was also great! Overall, I am really happy with my purchase and would definitely recommend KUIU to anyone looking for a good quality insulated hunting jacket.
5/5 stars
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
KUIU designs and sells technical hunting apparel and outdoor gear. Its lineup includes insulated and shell jackets, technical pants, tents, chest packs, backpacks, and accessories. The company sells through its website and via select dealers and retailers. Product pages often highlight lightweight builds and performance materials for hunting and backcountry use.