Reviewers repeatedly praise the fabric quality and how well the pieces are made. Many customers say customer service does not respond and returns or refunds remain unresolved. Several shoppers report late or missing deliveries and receiving the wrong items. Overall, reviews show strong satisfaction with the clothing but recurring breakdowns in support after purchase.
Examples from available reviews (Dec 2021 – Mar 2026).
High-quality fabrics and well-made pieces that suit many occasions.
“The quality is superb, it's well made and the fabrics they choose are top quality.”
Finds pieces comfortable, cool, and reliable go-to wardrobe staples.
“my go-to’s for comfy, cool and casual looks.”
Order never shipped, charged, and customer service has not responded.
“Customer service is non-existent.”
Return was received but no refund issued and no response.
“It's almost February and I have not received a refund”
Many reviews describe customer service that does not reply by email or phone. Several customers say returns were ignored, refunds never came through, and missing items were not resolved. A smaller group reports getting a response and compensation after escalating the issue.
Customers point to the garments’ fabrics and construction when describing good value. For buyers affected by service problems—such as refunds held back or lost items—value drops sharply. Some reviews mention goodwill gestures like gift cards, but they are not common.
Buyers describe the clothing as comfortable and dependable for daily wear. The checkout and fulfillment experience breaks down when deliveries run late, items are missing, or the returns portal does not work. A few reviewers say they had to escalate disputes instead of getting help through normal support.
Multiple reviews highlight high-quality fabrics and solid construction, including a slip dress that fits well. Many describe the items as go-to pieces for casual outfits. Mentions of defects, such as a button falling off, are rare.
Reviewers often report getting no reply after reaching out and no acknowledgement of complaints. When customer service does answer, some mention refunds or exchanges, but the responses are uneven. Only a few reviews describe proactive updates or timely communication.
Reviews show a clear split: strong product satisfaction alongside weak after-sales support. Shoppers focused on fit and fabric report good experiences, while those who need returns or refunds describe major frustration. The experience largely depends on whether any post-purchase issue comes up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Purchased tops that were too small and customer service didn't respond.
“they are too small and they will not respond to me to return them.”
Order never shipped, charged, and customer service has not responded.
“Customer service is non-existent.”
Unable to return pants and customer service did not respond.
“cannot get customer service to respond to my emails or phone messages and cannot get anyone on the phone live.”
Items arrived late, missed return window, and customer service didn't respond.
“I've called and emailed several times to request an exception to this due to delivery times, and have had NO response whatsoever.”
Orders eventually arrived after dispute, but customer service was unresponsive.
“Non existent customer service.”
Order delayed, wrong size sent, and customer service was unresponsive.
“Worst customer service ever basically...”
High-quality fabrics and well-made pieces that suit many occasions.
“The quality is superb, it's well made and the fabrics they choose are top quality.”
Finds pieces comfortable, cool, and reliable go-to wardrobe staples.
“my go-to’s for comfy, cool and casual looks.”
Poor return handling and unresponsive customer service regarding refunds.
“Lacausa's customer service is literally non existent.”
Delayed customer service response but received refund and courtesy gift card.
“I did finally get a response from Lacausa customer service, as well as a refund and a courtesy gift card.”
Half of the order was missing and no refund or response received.
“half of my order did not arrive and whilst I have contacted the company multiple times I have not received any response or refund”
Likes product quality but customer service ignored defect concerns.
“I wrote to them and sent a photo, but radio silence.”
Tried to return a jacket but the returns portal failed and no response.
“if only their returns portal worked or they would respond to any of my emails!”
Garments had buttons fall off quickly, showing poor craftsmanship.
“a button fell apart.”
Return was received but no refund issued and no response.
“It's almost February and I have not received a refund”
Returned items but received no refund and no responses from customer service.
“no reply! No refund!”
Initially unresponsive customer service but later resolved with compensation.
“I have finally heard back from a customer service representative and had my issue resolved.”
I just wanted to let you know how pleased I am with the slip dress I purchased from LACAUSA clothing. It is exactly as described on your website and it is a perfect fit. I am 5'6" tall, weigh 122 lbs and wear a size 6. The quality of the fabric is really nice. I like the feel of the material, very soft and comfortable to wear. The color is dark navy and looks great with a pair of metallic gold wedges. I LOVE my new dress! I can't take it off! It's so sexy and flattering. I'm already trying to find an excuse to wear it again. Thank you Lacausa for making such quality, versatile clothing that is also affordable.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LACAUSA is a womenswear brand that designs and sells contemporary clothing through its website and select retail partners. It promotes items such as dresses, tops, and pants, with product pages listing materials and sizing. The brand releases seasonal collections and lookbooks that show styling ideas. Customers can order online and use support channels for questions about orders and products.