Many customers highlight fast shipping and batteries that match or beat the original. Several mention quick, helpful support and an easy ordering process. A notable group says backorders weren’t disclosed and return requests went unanswered. A smaller number report serious problems such as swollen cells and incorrect capacity.
Examples from available reviews (Nov 2021 – Mar 2026).
Reviewer praises service and communication and recommends the company.
“Great service and communication.”
Order was backordered without disclosure and customer service was poor.
“the battery was on back order which was never disclosed to me”
Delivered battery had swollen cells and damaged the case joints.
“At least one of the cells is swollen and has popped the joints on the battery case.”
Replacement battery arrived quickly and works perfectly in an old laptop.
“It arrived quickly, and is perfect, works great in my old laptop.”
Reviews split between fast, responsive help and missed updates about stock. Multiple customers describe quick callbacks and expedited shipping. Others report backordered items with no warning and voicemails that never got a reply.
Only a few reviews mention price directly. Those comments describe good-quality batteries for a good price and point to coupons or the warranty as extra value.
Many users call ordering and checkout simple. Reviews often mention quick delivery and easy installation. A few note small hiccups, like different part numbers or needing to log in to leave feedback.
Most reviews say the batteries fit, charge normally, and bring runtime back to original levels. Some describe major issues, including swollen cells, wrong capacity, or a poor fit. When problems show up, customers say the battery is unusable or needs follow-up.
Several positive reviews mention clear charging and use instructions. Others describe unclear answers about specs and warranty, or no reply to return requests. Most communication complaints focus on order status and returns.
Overall feedback leans positive on shipping speed and battery performance. A clear minority describes service breakdowns and defects that require escalation. The mix suggests many smooth orders alongside occasional serious failures.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · bbb.org (10) · Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Battery matched description but review request required logging in.
“this site made me log in to leave a review”
Reviewer praises service and communication and recommends the company.
“Great service and communication.”
Battery works like the original and is healthy.
“The battery is 100% healthy.”
Delivery was fast and the correct battery arrived; satisfied.
“On time correct battery very fast and I'm satisfied 100%”
Battery works well and includes a reliable two-year warranty.
“2-Year warranty is very reliable, so is company.”
Customer service arranged a reship after shipping problems and resolved issue.
“Laptop Battery Express supplies quality goods AS ADVERTISED!”
Parts page showed availability while item was actually backordered and undisclosed.
“it was actually on back order which they FAILED to inform of until 3 days later”
Order was backordered without disclosure and customer service was poor.
“the battery was on back order which was never disclosed to me”
Order was backordered without disclosure and customer service was poor.
“the battery was on back order which was never disclosed to me”
Replacement battery arrived quickly and works perfectly with long charge.
“it works PERFECTLY.”
Support provided vague answers about battery specifications and warranty.
“Their response was vague and avoided specifics.”
Battery fit was poor and quality not as advertised.
“fitment was poor with 2mm of battery sticking out the back”
Company did not respond to return request or voicemails.
“No response on either accounts.”
Received a different part number but installation succeeded and works.
“the one they sent me didn't have the same part number”
Roomba initially couldn't detect the battery, but it worked after charging.
“Roomba said it couldn't detect the battery.”
Battery works but the computer indicator flashes yellow when fully charged.
“the indicator on the computer flashes yellow on/off”
Ordering was easy and delivery was fast; laptop now charges like new.
“Ordering was easy and delivery was remarkably expeditious.”
Customer thanks company for fast shipping.
“Thank you for fast shipping”
Received wonderful customer service and quick delivery; battery installed successfully.
“I called laptopexpress and got wonderful customer service.”
Customer received no response to return request or voicemails.
“No response on either accounts.”
Battery arrived on time, fully charged, and works correctly plugged in.
“On time, fully charged and works correctly when plugged in.”
Received battery promptly with clear charging and usage instructions.
“Instructions on how when and why to charge and use battery were very clear.”
Delivered battery had swollen cells and damaged the case joints.
“At least one of the cells is swollen and has popped the joints on the battery case.”
Call was returned quickly and the free shipping arrived much earlier than expected.
“I left a message and my call was returned within the hour.”
Replacement battery arrived quickly and works perfectly in an old laptop.
“It arrived quickly, and is perfect, works great in my old laptop.”
Ordering was easy, shipping fast, and the battery works perfectly.
“Easy ordering, fast shipping and it works perfectly.”
Easily found the correct battery; it fit perfectly and lasts about six hours.
“now get almost 6 hours out of the new battery.”
Product was good quality at a good price with quick delivery.
“good quality for a good price.”
Ordering, delivery, and installation were all very good.
“Very Good , from ordering , delivery & install”
Received lower capacity and lower voltage than advertised.
“Ordered a 2950 maH, received a 2600 maH.”
Battery matched the original, delivered fast with good instructions and coupon.
“Perfect match with original.”
This is the second time I am purchasing at Laptop Battery Express and both experiences have been seamlessly perfect. No issues with the battery model and the website was easy to use, explore and find the right battery model I needed. I just typed in my computer's brand name and was instantly redirected to the page I needed to be. The battery was shipped quickly, packaged well, fits well and performs perfectly. Both items were competitively priced. I instantly received an email confirmation of my purchase with a tracking order. For me, this was a perfect transaction. Great company with a large selection. Will definitely be doing business with them again.Five Stars all the way!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Laptop Battery Express sells replacement batteries and battery packs for laptops and some consumer electronics through an online catalog. Each listing includes part numbers, compatible models, and technical specs. Orders ship within the U.S. via common carriers, and product pages include installation guidance. Support is available by phone and email for help choosing parts and answering order questions.