Many customers describe repeated delivery delays and stock dates that keep changing. Several reviews mention refunds that never arrived, cancellation requests that went unanswered, and slow or unhelpful support. Some buyers say items showed up damaged or missing parts. A smaller group reports on-time delivery and fair pricing on certain products.
Examples from available reviews (Nov 2016 – Feb 2026).
Longtime customer reports consistently timely deliveries and good customer service.
“Ive been purchasing from LexMod for six years and I only had great experiences.”
Bench arrived promptly, well-packaged, comfortable, and offered good value.
“The bench is so beautiful and comfortable and the price was so reasonable.”
Company misrepresented inventory and repeatedly delayed shipping dates.
“They lie about their inventory availability and shipping estimates.”
Customer never received a refund after purchase.
“I never received my refund”
Customers describe recurring problems getting orders resolved, including refunds that weren’t processed, slow replies, and double charges. Returns and exchanges often took extra effort and sometimes still ended without a fix. One long-time customer reports consistently good service, but that view is uncommon.
Some buyers say certain items delivered solid value, including a bench described as attractive, comfortable, and affordable. Others felt value dropped after broken furniture, delivery damage, or high return or delivery costs. Positive value comments appear in a minority of reviews.
Reviews mention setup and day-to-day issues such as missing screws and parts arriving damaged. Several customers describe returns as difficult and say support was hard to reach when problems came up. A few reviewers still report acceptable comfort and function.
Multiple reviews describe defects on arrival, including a bed that failed quickly and lamps that arrived damaged. Some buyers call other items, such as chairs and a bench, good quality. Reports of damage and defects repeat across different product types.
Many customers say delivery estimates were off and inventory was presented inaccurately. Reviews also mention being charged for items that were out of stock and backorder dates that kept getting pushed out. Clear, reliable delivery communication is mentioned only rarely.
Reviews show a sharp split between a few satisfied long-term customers and many recent negative accounts. Customers describe uneven order fulfillment and inconsistent support after purchase. That inconsistency shapes the overall impression in the reviews.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Collected.reviews (1) · Trustpilot (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Customer service and delivery communication were poor and costly.
“their CS and delivery is horrible”
Longtime customer reports consistently timely deliveries and good customer service.
“Ive been purchasing from LexMod for six years and I only had great experiences.”
Delivery was repeatedly delayed over a year despite promised dates.
“delivery date has been pushed to April 2022 - over 13 months since I ordered.”
Order was charged despite being out of stock and very delayed.
“My credit card was charged on 11/8 even though they knew they did not have the item in stock.”
I want to thank lexmod for an easy and fun shopping experience. We placed an order for the bench and it came packed in three layer protecting it. No damage whatsoever. The bench is so beautiful and comfortable and the price was so reasonable. It was delivered promptly, and product was as expected! Better than the more expensive ones that I have seen. It is now my favorite piece of furniture. I also had no problems when checking out since the customer care reps were so responsive. I would highly recommend the lexmod's products to anyone looking for high quality at a low price! So glad I found it!"
Received wrong-colored chairs and returns process was inconvenient and unhelpful.
“I ordered white chairs and received yellow.”
Delivery dates were unreliable and customer service dishonest.
“Estimated delivery dates aren't reliable and customer service is dishonest”
One chair arrived missing screws and customer service was unreachable.
“one of the orders did not come with all the screws”
Company misrepresented inventory and repeatedly delayed shipping dates.
“They lie about their inventory availability and shipping estimates.”
Customer never received a refund after purchase.
“I never received my refund”
Bed broke on first night and company offered inadequate compensation.
“it broke the first night.”
Customer service ignored cancellation requests and charged high return shipping.
“Customer service ignored me until 3 days later, right after the bed had shipped”
Lamps arrived damaged and company refused to acknowledge damage.
“Both lamps I ordered arrived damaged”
Order shipping failed and customer service handled it poorly and slowly.
“It took them 3 days to even figure out what happened to my order.”
Product backordered and stock dates repeatedly changed, so order canceled.
“A week later, the stocking date changed to another week later.”
Chairs were good quality but delivery and communication were poor.
“Delivery took about two months and only seemed to go through once I tried to cancel the order.”
Customer was double charged and hasn't received a refund after return.
“I was double charged and received double the merchandise”
Shipping was delayed and customer service was condescending and dishonest.
“Nothing was represented to me honestly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LexMod sells contemporary home furniture and lighting online. The lineup includes beds, chairs, benches, lamps, and other indoor pieces. Product pages usually show dimensions, materials, and care instructions to help shoppers compare items. Orders are placed on the website and shipped to home addresses. For order help, LexMod provides standard support options such as email and phone.