Reviews highlight LightsOnline’s wide selection and several orders that arrived quickly and well packaged. Many others describe long shipping delays, incorrect items, and refunds that were slow or never issued. Several customers say the company would not honor advertised prices or discount codes. Other reviewers describe staff who responded quickly and fixed problems.
Examples from available reviews (May 2012 – Mar 2026).
Wide variety of attractive light fixtures available to choose from.
“Beautiful light fixtures with a lot of variety and styles to choose from!”
Orders delayed up to a year and refunds remain unprocessed.
“Up to 12 months' delay(!).”
Company refused to honor advertised 20% newsletter discount for a sale item.
“they refused to honor the discount”
Customer service was responsive and shipment arrived quickly in good condition.
“The service could not have been better.”
Reviews repeatedly mention shipping issues such as long delays, being charged for out-of-stock items, and orders sent to the wrong address. Several customers describe refunds that were slow or never arrived after cancellations or returns. Another group of reviews notes fast delivery and careful packaging.
Multiple reviewers describe price disputes, saying advertised discounts or incorrect online prices were not honored. Some buyers report getting low prices and good local value. Mentions of refused discounts come up more often than positive value comments.
Customers often praise the online selection and say ordering is easy. Several reviewers note that fixtures arrived ready to install and matched expectations. A small number say they have no direct experience with the seller.
Many reviews describe attractive fixtures that matched expectations when they arrived. At least one reviewer says a product looked less refined than the photos. A few accounts mention defective items, including a fan that did not work.
Some customers say their questions got no reply and describe unhelpful interactions. Others report responsive staff who answered questions and helped resolve issues. Refund and cancellation communication comes up repeatedly as a trouble spot.
Feedback splits between satisfied customers who received intact orders on time and unhappy customers who dealt with long delays, unresolved refunds, or denied discounts. High-rated reviews point to selection, packaging, and quick fixes. Low-rated reviews focus on fulfillment problems and pricing disputes.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · resellerratings.com (2) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: March 2026
Wide variety of attractive light fixtures available to choose from.
“Beautiful light fixtures with a lot of variety and styles to choose from!”
Company refused to honor a mistaken online price, losing customer's business.
“there was a price mistake and they would not honor the price.”
Orders delayed up to a year and refunds remain unprocessed.
“Up to 12 months' delay(!).”
Company refused to honor advertised 20% newsletter discount for a sale item.
“they refused to honor the discount”
No response to 'make an offer' and poor customer service noted.
“Nothing, no communication at all and the offer expired.”
My chandeliers arrived today without ever having an active tracking number. I was disappointed because I really wanted to see how they turned out. I assumed they were lost in the mail. When I opened the box, I found that not only were the chandeliers there, but they were also beautiful! However, the customer service is lacking. When I called the company, the representative told me that it was my responsibility to check the tracking number even though I never received one. He was very unhelpful and acted like I was the one at fault. Overall, the chandeliers are lovely but I hope LightsOnline.com will eventually hire better customer service representatives. I am giving the a 3 star bc of the poor Customer service.
Customer service was responsive and shipment arrived quickly in good condition.
“The service could not have been better.”
Items not stocked and promised two-day delivery may take a month.
“Guaranteed delivery - 2 day' means you might receive your order in a month”
Shipping times were inaccurate and order faced long delays.
“Website gives false information on shipping times.”
Multiple incorrect shipments and long delays in receiving refunds.
“still no refund.”
Customer service was exceptional and selection was better than competitors.
“they bent over backwards to help me at every turn.”
Fan was defective and company refused to assist or refund.
“they said they would not offer any assistance.”
Company only offered store credit or exchanges, not credit-card refunds.
“my only options were to return the item for store credit”
Company charged for out-of-stock items and later offered a discount.
“Ordered two fans they took my charge and they didn't have the product.”
Products were nice and customer service promptly resolved a small issue.
“the free shipping was great.”
Product was less refined than pictured but overall satisfying.
“Sono abbastanza soddisfatto anche se il quadro è meno rifinito rispetto al sito.”
New customer discount code did not work, so they ordered elsewhere.
“the same code SEDTLB and it doesn't work.”
Sockets were inexpensive and service was excellent.
“The price is Nothing compare if I had to buy it in my country.”
Reviewer has no experience with this seller and cannot recommend it.
“NAO CONHEÇO, NEM NUNCA OUVI FALAR, POR ISSO NAO POSSO RECOMENDAR, MAIS TEM COISAS BONITAS. BOM DAR UMA OLHADA.!”
Store responded promptly and products arrived well packaged and were quality.
“os produtos chegaram bem embalado”
Company shipped to wrong address and failed to apologize or resolve the mistake.
“Lightsonline had printed the label wrong.”
Customer service ignored cancellation requests; refund took fifteen business days.
“I finally got my refund -- No thanks to LightsOnline worthless P. O. S.”
Fixture arrived quickly, was easy to install, and looked great.
“the fixture was easy to hang and looks great hanging in our entry way”
Ordering process was easy and they'd shop at Lights Online again.
“Easy ordering process, would shop at Lights Online again.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LightsOnline runs an online store focused on lighting fixtures and accessories. The range includes chandeliers, pendant lights, ceiling fans, wall fixtures, and bulbs. Listings show photos, dimensions, and technical details to help shoppers choose. At checkout, the site takes standard payment methods and shows shipping and return options. The website also lists ways to contact support with order and product questions.