Many reviewers compliment how the dresses and coats are made, along with the fabric and fit. Another recurring set describes early problems such as broken zippers, ripped seams, and missing buttons. Many complaints center on returns and refunds, including being asked to pay high return shipping. Experiences with customer support vary, from quick and helpful to slow or unsatisfying.
Examples from available reviews (Dec 2021 – Mar 2026).
Coat had excellent fabric, fit, and construction despite delay.
“it is the most beautiful coat I've ever had.”
Received a defective mis-sized coat and was refused return shipping.
“they expect the customer to pay the $100 return shipping”
Customer service responded quickly and helped with delivery questions.
“They respond quick and help you with the question on hand.”
Buttons fell off, pockets had holes, and sizing was incorrect.
“Buttons came off without even wearing...”
Returns and refunds drive most negative service feedback. Several reviewers say they were asked to pay costly return shipping or were refused refunds after sending items back. Reviews also repeatedly mention cancelled orders without prompt refunds and unresolved claims of stolen packages.
Many buyers point to solid construction and fabrics as signs of good value. Others say defects and surprise return costs reduce that value. Complaints about high return postage often align with low value ratings.
Many shoppers mention shipping delays and long waits as major drawbacks. Some report lost or stolen packages without a satisfactory follow-up. Others tolerate slower delivery when the item they receive meets expectations.
Reviews split into two clear quality themes. One group praises fit, fabric, and lasting durability. Another describes early issues such as broken zippers, ripped seams, missing buttons, and sizing that doesn’t match.
Some reviewers describe customer service as quick and helpful for delivery or order questions. Others report weak follow-through, missing shipping updates, or issues left unresolved. How communication goes often shapes whether a problem grows.
Feedback is divided between shoppers who highlight craftsmanship and those who describe unresolved service problems. Strong product praise appears alongside repeated complaints about refunds, returns, and shipping. Satisfaction often comes down to whether problems get fixed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received a defective mis-sized coat and was refused return shipping.
“they expect the customer to pay the $100 return shipping”
Customer service responded quickly and helped with delivery questions.
“They respond quick and help you with the question on hand.”
Items were comfortable, pretty, and well made.
“Comfortable, so pretty and beautifully made!!”
Wrong item arrived and company demanded buyer pay return shipping.
“Linennaive asked that we ship the incorrect item back at cost of $75”
Order canceled but refund was delayed and disputed by reviewer.
“I cancelled an order and they did not refund me”
Coat had excellent fabric, fit, and construction despite delay.
“it is the most beautiful coat I've ever had.”
Very long delivery and inadequate support ruined the shopping experience.
“the waiting time ruined my experience the most”
Crystal blue coat was perfect and cosy; support was helpful.
“It's perfect and cosy.”
Package was stolen and company refused to issue a refund.
“My package was stolen and the company refuses to issue a refund.”
Dress fit well, received compliments, and was worth the month-long wait.
“The dress fits like a glove (size small)”
Dress fabric frayed and seam ripped after only two wears.
“a seam ripped on the 2nd time wearing it”
Buttons fell off, pockets had holes, and sizing was incorrect.
“Buttons came off without even wearing...”
Products were outstanding and have held up well after laundering.
“both times the product was outstanding.”
Zipper broke on first use and arrived late without updates.
“when I tried to close it it broke.”
Had to pay expensive return postage and received poor replacements.
“Had to pay £30 to send it back to China for a return.”
High-quality dresses; communication was transparent despite shipping delays.
“The quality of both dresses is genuinely impressive”
Reviewer claims they returned a dress and were never refunded.
“They had me “return” a dress to another customer and never refunded my money.”
Dress was beautifully made and worth the long wait despite packaging.
“Dress looks just like on the photos with superb craftsmanship.”
Longtime customer praises construction, fabrics, sizing, and value.
“Everything I have received has been beautifully constructed.”
Zipper was faulty and company offered minimal compensation.
“the zipper was faulty”
I was looking for a coat recently. I found this company with good reviews on the website, so I gave them a try. When I received my coat, it was not what they had advertised at all! It's thin and worn out. Not to mention, it arrived two weeks after my order and was also the wrong size! I contacted the company about an exchange and they said it was not possible. I am so disappointed with this product, please don't give them your money! They are cheaters and liars! They will take your money, then send you a wrong size, which is also a poor quality and they will take you for a ride when you demand a refund! SCAMMERS!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Linennaive is an online clothing retailer selling women’s items such as dresses and coats. Its product pages show photos, size guides, fabric details, and care instructions. Customers order through the website and pay using standard online methods. The company offers shipping options and provides a customer service contact for order questions and returns.