Many reviews describe repeated shipping and fulfillment breakdowns, including canceled orders, missing items, and delayed or stalled tracking. When customers try to fix these issues, support is often described as slow or unresponsive. A smaller group reports fast shipping and quick replacements for damaged or stained items. Overall, feedback splits between unresolved order failures and a few examples of smooth, efficient service.
Examples from available reviews (Nov 2021 – Mar 2026).
Order canceled for out-of-stock item and refund never received.
“They canceled my order and said they refunded the money.”
Received the wrong dress and support gaslighted rather than helped.
“they sent me a dress I didn't order and not the one that I actually ordered”
Jeans arrived damaged and were unusable for the wedding weekend.
“they arrived broken and completely unwearable.”
Customer service promptly replaced stained pants with a new pair.
“they were super friendly and very promptly sent me a new pair!”
Order handling issues show up repeatedly. Several reviews mention canceled orders without quick refunds, incorrect items being sent, and investigations that held up legitimate orders. A smaller number of customers report fast fixes or replacement items.
Price comes up rarely, usually around premium pricing. One reviewer called the products expensive while still liking them. Others link poor value to refunds that never arrived and deliveries that went missing.
From checkout to delivery, reviewers point to overselling, backorders, and shifting shipping estimates. Several describe tracking that looked fake or stopped updating, followed by long waits before cancellation notices. A few customers report on-time shipping within two days.
Complaints about damaged or incorrect items appear less often but carry weight, including jeans that were unusable and products described as wrong and poor quality. When orders arrive as expected, several reviews praise the style and fit. Product-condition issues come up less often than shipping and service problems.
Many reviewers focus on customer support not replying. They mention unanswered emails, slow responses, and shipping emails that didn’t match what happened, suggesting orders never went out. Still, a few customers describe friendly, quick help in individual cases.
Ratings split between unresolved negative experiences and a handful of positive outcomes. Many low scores center on fulfillment failures and weak follow-up. Several high scores point to fast shipping and replacements handled effectively.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
One of two ordered dresses never arrived and support didn't respond.
“the 2nd dress has not arrived and they are not responding to emails”
Order canceled for out-of-stock item and refund never received.
“They canceled my order and said they refunded the money.”
Received wrong item and experienced unresponsive, slow customer service.
“First item arrived and was a completely incorrect (and horrible) item”
Order canceled twice over suspected fraud and support unhelpful.
“My order got cancelled twice because they perceived me as fraud.”
Jeans arrived damaged and were unusable for the wedding weekend.
“they arrived broken and completely unwearable.”
Received fake shipping notification and long delays before cancellation.
“they'd never actually shipped the dress, they'd oversold it”
Misleading shipping estimates and unresponsive customer service.
“misleading shipping times and unresponsive customer service.”
Express shipping was delayed and one item was missing.
“it was missing one of my 2 items that I ordered.”
Item was backordered without notice and shipping updates were inconsistent.
“the website made no mention of the item being back ordered”
Order not shipped for weeks and company unresponsive to contact attempts.
“it has not shipped (despite it claiming it would take 2-3 business days)”
Received the wrong dress and support gaslighted rather than helped.
“they sent me a dress I didn't order and not the one that I actually ordered”
Customer service promptly replaced stained pants with a new pair.
“they were super friendly and very promptly sent me a new pair!”
Order tracking stalled and customer service was initially unresponsive.
“says shipped 12/15 but never arrived at UPS.”
No shipping updates and customer service unresponsive via email and Instagram.
“Customer service seems non-existent via email and IG.”
No shipping update for two weeks; then unexpectedly marked as sent.
“No update on shipping for 2 weeks”
Disorganized operations caused sizing, inventory, shipping, and refund problems.
“Everything about this company is a mess.”
Reviewer thanks the company for the delivery received.
“thanks for the delivery”
No responses and inconsistent shipping emails suggested orders weren't intended to ship.
“No customer service response at all when emailed multiple times.”
Reviewer loves products but finds them on the expensive side.
“it is on the more expensive side though.”
Order shipped within two days and clothing was praised.
“it shipped within 2 days like it said it would.”
I have been a loyal customer of Lisa Says Gah for more than a year now. I purchased my daughter's birthday boots online. Lisa Says Gah messed up on my order and delivered the wrong size so I requested for a replacement. They asked me to send back the boots so they can ship out another pair, which I did. More than 7 days passed and they still haven't shipped out my order yet! I have no idea what happened because my email clearly showed the right size to be delivered. I was very disappointed because the boots are for my daughter's birthday and I would have to look for an alternative gift for her.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lisa Says Gah runs an online shop selling women’s clothing and accessories. The site features dresses, denim, and seasonal pieces, with product pages that list sizing and materials. Shoppers place orders through the e-commerce checkout and choose a shipping method. Support is typically available by email and through social media for order questions.