Many reviewers describe sudden, steep price increases that led them to cancel. Many also report billing mistakes, lost access, and trouble getting refunds. Several say they could not reach a person and were routed to automated support. A smaller group likes the day-to-day features, and a few mention technical API limits.
Examples from available reviews (Dec 2021 – Mar 2026).
They experienced a large unexpected subscription increase and unresponsive support.
“slugged with a 600% increase in my subscription”
They were auto-upgraded to a $332 plan, a nearly 900% increase.
“A nearly 900% price increase.”
They enjoy checking fun daily holidays using the service.
“Great to check in on fun daily holidays!”
API limitations prevented posting various media formats and caused account disconnections.
“I can't post videos that are more than a min long.”
Several reviewers say they were charged after canceling and then lost access to paid subscriptions. Others describe refund requests being denied and sudden plan changes that removed access they had already bought. These issues drive most of the negative feedback about service.
Many reviews focus on abrupt, large price hikes, making this the main point in value feedback. Some users say auto-upgrades moved them to much higher plans without added features. One reviewer said the platform is strong but pointed to a billing overhaul that multiplied costs for small agencies.
A few users like everyday features such as holiday prompts and content scheduling. Others report API and posting limits that blocked videos and caused account disconnects. Feedback splits between smooth daily use and clear technical limits.
Comments on physical product quality are rare and include one report of an item arriving used and in poor condition. Product-related service issues center on API restrictions and unsupported media types. Overall, product-quality notes are sparse compared with billing and support concerns.
Reviewers often describe support as unresponsive and say contact routes led only to chatbots. Several also say billing notices did not clearly explain changes and that they could not get human follow-up. Communication problems show up often and consistently.
Reviews split between strong frustration with billing and support and occasional positive notes about daily features. Reports of charges and lost access show up more often and more intensely than other themes. Even so, a small number of users still say the functionality is useful despite the billing issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They experienced a large unexpected subscription increase and unresponsive support.
“slugged with a 600% increase in my subscription”
They had connection problems and couldn't reach human support.
“NO option to talk to someone - just a chatbot”
They received a 300% price increase and won't continue using it.
“sent an email stating a 300% price increase”
They cancelled after large price hikes that harmed small businesses.
“Loomly is raising prices 100% (and for some, nearly 300%)”
They faced a 400% price hike and received unhelpful, automated support.
“Greedy, shady, and unresponsive.”
Price rose from $35 to $322 monthly without added value.
“Prices increased from $35/ month to $322/month”
They raised pricing from $300 yearly to $300 monthly, seen as foolish.
“from $300 a year to $300 a month”
They received a sudden 300%+ fee increase with little explanation.
“abruptly raised their monthly fee from $75 to $332”
They enjoy checking fun daily holidays using the service.
“Great to check in on fun daily holidays!”
They were auto-upgraded to a $332 plan, a nearly 900% increase.
“A nearly 900% price increase.”
Great platform but a billing overhaul increased costs sixfold for small agencies.
“my bill jump 6x the normal amount per month”
API limitations prevented posting various media formats and caused account disconnections.
“I can't post videos that are more than a min long.”
Their monthly cost nearly doubled and promised discount proved unavailable.
“we're ineligible for the discount”
They were charged 78% more than advertised on the landing page.
“Their sales landing page said $32 per month.”
They faced a tenfold price increase with only three weeks' notice.
“Price increase of 10X with only 3 weeks notice”
They were billed after cancelling and couldn't contact Loomly for a refund.
“We are now $300+ down and unsure if this will become a monthly issue.”
They were charged for the new plan and lost access to their paid subscription.
“revoked access to my remaining paid subscription”
They imposed a 400% increase with an opt-out and no contact options.
“They just increased prices by 400% with an “opt out” option.”
They refused any refund three months into an annual subscription.
“I think it's shameful that they don't offer some degree of refund”
They were still charged after cancelling and couldn't reach support.
“they STILL charged my card over $300 for the annual fee”
Hey, my name is John and I am a 30 years old guy. I bought an Off Balance rug a few weeks ago from LOOMY company but will not recommend anyone to buy this product. The quality of the item is undoubtedly poor and it looks used. Moreover, the delivery took too long to arrive. I felt frustrated with their services, hence wanted to share my bad experience with others. Thankfully, the customer care executive contacted me and listened properly to what I had to say. After that he promised that he will look after this issue thoroughly until get any solution what can make me happy again
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Loomly is a social media management platform with content calendars and post scheduling. It includes asset libraries, approval workflows, and collaboration tools for marketing teams. Loomly connects to major social networks and offers publishing through web and mobile apps, plus APIs. Organizations use it to plan campaigns, approve content, and automate publishing.