Buyers describe clear upsides from Lovimals edible products and pet items. Many mention fast shipping, friendly staff, and easy refunds. Complaints focus on subscription management, ongoing marketing emails, and support that’s hard to reach. Some say the treats are pricey for households with multiple dogs.
Examples from available reviews (Nov 2021 – Mar 2026).
Excellent service and helpful staff; pup loves the products.
“Excellent service and my pup loves these products. The staff are very helpful and friendly too.”
Product overpriced with small portions; not good value for money.
“For the price this is not value for money at all.”
Could not reach Lovimals by email to cancel subscription; no reply.
“I have tried numerous times to email Lovimals to cancel my subscriptions and had no reply.”
Product works well and does what it says.
“Love this product work well and does what it says”
Several reviewers praised quick delivery and helpful staff. Some also mention getting refunds quickly after returns. A small number reported a shipment arriving late for a time-sensitive order.
Some customers say the treats cost a lot for the portion sizes and for repeat buying. Reviewers with more than one dog describe the price as a hurdle to sticking with them. A few low ratings tie the value issue directly to subscription charges.
Owners say their dogs take the treats, and some report calmer behavior or early signs of improvement. A few mention fussy dogs accepting them quickly. Others say it’s still too soon to judge long-term results.
Multiple reviews say the edible products work as described. Separate feedback highlights the build quality and look of pet-themed items such as mugs. The set shows no broad pattern of defect complaints.
Several reviewers say email support didn’t reply when they tried to cancel subscriptions. More than one account mentions unsubscribe links that don’t work and marketing messages that keep coming. At least one reviewer reports an order that never arrived and no follow-up.
Reports of effective products and good service sit alongside sharp complaints about communication and pricing. Reviews show a clear split: high satisfaction with fulfillment, low satisfaction with account controls and billing. That divide leads to widely different overall ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Dog became calmer after taking the treats.
“chance my rescue dog is a lot calmer since taking the treats”
Excellent service and helpful staff; pup loves the products.
“Excellent service and my pup loves these products. The staff are very helpful and friendly too.”
Company was helpful despite my dog disliking the treats.
“Even though my dog didn’t like the treats, they are still a lovely company to deal with and so very helpful”
Product overpriced with small portions; not good value for money.
“For the price this is not value for money at all.”
Lovimals refunded promptly after I returned the delivered order.
“Lovimals refunded the cost of the product as soon as I had returned it.”
Product quality seems good but it's too expensive for multiple dogs.
“it’s far far too expensive to continue regularly buying them for three dogs.”
My fussy dog ate the treats, too soon to judge effectiveness.
“Ruby is fussy but eat these straight away”
Could not reach Lovimals by email to cancel subscription; no reply.
“I have tried numerous times to email Lovimals to cancel my subscriptions and had no reply.”
My Labrador loves it so much.
“Thanks. My labrador loves it so much”
Treats overpriced and I was still charged after canceling subscription.
“They are overpriced for basic nutrient treats”
Fast delivery and great service received.
“Fast delivery and great service”
Product seems to be helping.
“Seems to be helping.”
Product works well and does what it says.
“Love this product work well and does what it says”
Pleased with the order; it does what it says.
“Very pleased with order it do what it says will get again”
Couldn't cancel recurring payment and customer service initially didn't reply.
“Dreadful customer relations.”
Unable to unsubscribe from marketing emails; links broken and still receiving.
“It is impossible to unsubscribe from their marketing emails.”
Liked the product and smell, but it arrived late for my event.
“I really liked the end product, and it smelled great.”
Product arrived quickly and was a cute, perfect gift.
“I received my product so quickly (in less than one week)!”
Great service with prompt delivery; my girlfriend loved the mug.
“great service. prompt delivery. My GF loved the gift of her dog on the mug”
The mug was beautifully made and shipped within the expected timeframe.
“The mug came out beautifully and it was shipped in the expected time estimate.”
I was so excited to buy the socks. I planned on buying more stuff from them soon. But then my order never arrived! It's been over 2 weeks and it still hasn't come! They told me that my socks would arrive within a few days but they were never delivered. I have also not received a tracking number from them for anything. And now they're not responding to me at all. Did they even ship it? I feel like they just took my money and ran away with it. I am so angry at how unprofessional this whole thing is. They should have never had the audacity to take money from me if they weren't going to ship anything! I will not recommend this site to anyone.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lovimals sells pet products aimed at dogs and dog owners. It offers edible supplements and treats, plus pet-themed merchandise such as mugs. Most customers order through an online store with product details and photos. Lovimals handles online orders, takes electronic payments, and ships to customer addresses. It also offers support channels for order and account questions.