Reviews split into two clear stories. Many customers praise the fit, realistic lace-front look, softness, and styling. Many others say orders never arrived, shipping ran late, and support stopped responding. Several describe paying and then getting no refund or clear tracking update.
Examples from available reviews (Nov 2021 – Feb 2026).
Vibrant, soft lace front wig with natural look and easy styling.
“The lace front is so thin and natural, it almost feels like my own skin.”
Received a beautiful custom wig quickly with good quality and acceptable communication.
“I just received my beautiful wig & I couldn’t be happier”
Spent money and never received tracking or resolution despite emails.
“Spent $81 on hair products and never received tracking information.”
Part of the business liquidated and customers were not refunded or answered.
“they are not refunding thousands of dollars of products they took orders for”
Multiple reviews describe paid orders that never shipped or never showed usable tracking. Several customers report long waits and turning to payment disputes to get refunds. A smaller set of reviewers mention quick delivery and helpful support.
Many complaints focus on paying large amounts and receiving nothing, which drives a poor sense of value. Other reviewers say the higher-priced wigs met expectations for texture and appearance. Positive value remarks appear, but less often than complaints about payment or delivery.
Positive reviews point to comfortable lace-front wigs and a natural look when worn. Negative accounts mention phone lines being redirected, rude exchanges, and chat replies that feel automated. Some customers say they reached out repeatedly without getting a real fix.
Several reviews praise human-hair wigs for softness, thickness, natural-looking lace fronts, and minimal shedding. A smaller group reports color mismatches and damaged packaging for hair serum. Most quality praise centers on wig build and how well it styles.
Many reviewers describe emails and chat messages going unanswered. Multiple customers say they got no reply after buying, after delays, or when asking for exchanges. A few note communication was fine, or say their review was meant for a different business.
Feedback shows a sharp split between happy buyers who receive high-quality wigs and many others who report missing deliveries and refunds that never get resolved. Comments suggest outcomes hinge on fulfillment and support. A few positive operational notes do not outweigh the volume of service complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received a beautiful custom wig quickly with good quality and acceptable communication.
“I just received my beautiful wig & I couldn’t be happier”
They were charged but never received the package and got no replies.
“They debited money on my account but I had never received my package.”
I paid $400 for a wig and haven't received any response or delivery.
“it’s was 400 USD I try to email them and no response”
Received wigs with colors that did not match website photos and no replies.
“the colors of the wigs didn't match at all the pictures”
Hair serum arrived leaking and customer service handled refund poorly.
“the top was loose it wet aill over in the box it came in”
Requested an exchange within 14 days but received no responses.
“I continuously reached out via chat and email and NO RESPONSE”
They allegedly take orders and customers never receive products.
“this is a hoax and they are ripping people off”
Part of the business liquidated and customers were not refunded or answered.
“they are not refunding thousands of dollars of products they took orders for”
They seldom replied to emails and are accused of scamming customers.
“They're scammer.Tried to email them few times but they seldom replied.”
Customer paid and never received ordered products despite follow ups.
“They are taking customers money for products and not sending them.”
Paid $151 for products and never received them; only chatbot responses.
“have not received anything yet I contacted them several times and no answer”
High-quality, comfortable lace front wig with good customer service and fast shipping.
“The quality of this wig is truly outstanding.”
Vibrant, soft lace front wig with natural look and easy styling.
“The lace front is so thin and natural, it almost feels like my own skin.”
Order never arrived; phone diverted and staff were rude and unhelpful.
“It’s a scam do not shop at this online store you will not get your products”
They allegedly take customers' money and never send products or refunds.
“They will take your money and never send any products or issue refunds”
Order delayed a month; customer service unhelpful; PayPal dispute resolved refund.
“Order did not ship for one month. Customer service is useless”
Spent money and never received tracking or resolution despite emails.
“Spent $81 on hair products and never received tracking information.”
Waiting over a month for nearly $400 of products with poor service.
“I’ve been waiting over a month for nearly $400 worth of products.”
Lux Hair Shop provides a welcoming atmosphere and quality hair products.
“Lux Hair Shop truly lives up to its name as a haven for hair enthusiasts”
Claims many negative reviews are for a different company, causing confusion.
“I believe have been posted on the wrong business”
Highly satisfied with burgundy human hair wig's thickness, softness, and delivery.
“This wig has completely exceeded my expectations in terms of thickness, softness”
After four weeks, item still at warehouse and communication was minimal.
“Has been 4 weeks...no item!! tracking information was sent after 2weeks”
They delayed shipping, then shipped despite multiple cancellation requests.
“They won’t ship for weeks and weeks”
Ordered over four weeks ago; only acted after PayPal dispute and concerns remain.
“Ordered over 4 weeks ago, followed up with them numerous times”
OMG!!! I have never had a wig that's felt so silky before! The Brazilian human hair lace wig I bought from Lux hair shop was the first ever “human hair” wig I’d ever bought. The hair is so nice and soft! Length was accurate it actually looked a bit longer. It comes with lace in the front and the lace can easily be customized. When I first wore it everyone was asking where I purchased it. That itself speaks alone. I was more than pleased and surprised that it doesn’t shed and how transparent the lace is. What's more, the quality is good and the hair doesn't tangle. It’s a must that I purchase again. Price is also great.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lux Hair Shop is an online retailer selling wigs, hairpieces, and hair care items. The selection includes lace-front wigs, human-hair and Brazilian-hair options, and styling accessories. Product pages usually list length, density, and material details to help customers choose. Shoppers place orders through the online checkout and can reach support through the site’s contact options such as email and chat.