Reviewers often praise the fragrance scents, long wear, and premium packaging. Many also mention fast shipping and helpful in-store staff. Several customers describe major problems with returns, unreachable support, and unexpected charges. A few reviewers also question product authenticity.
Examples from available reviews (Feb 2013 – Mar 2026).
End-to-end service was fantastic and products effective.
“Fantastic end to end service from LXR and great products that have made a difference.”
Purchase was cancelled and customer service was unreachable after sale error.
“Customer service is impossible to get a hold of even if you call or email during business hours 10-5pm EST.”
Paid more than expected and received no reply to email.
“I paid £180 for 8 but I found out yesterday I could have paid £125 for 10.”
Reviewer alleges item was inauthentic and return was difficult.
“Purchased a Cartier love ring that was deemed inauthentic BY CARTIER!”
Many reviews mention friendly staff, quick delivery, and fast fixes when issues come up. Another clear set describes cancelled orders, returns that go nowhere, and support that customers can’t reach. A small number of reviews point to Royal Mail delivery problems.
Several customers say the prices feel fair and the products offer good value. Others describe price confusion and feeling overcharged after buying. Complaints about high prices and poor value show up less often, but they are still present.
Customers highlight fast shipping, free samples included, and a premium look and feel on arrival. A recurring positive note is that orders arrive within 48 hours or otherwise quickly. A few reviews also mention delivery delays and carrier-related issues.
Many reviewers compliment the scent, long-lasting wear, and the quality of the bottles and packaging. Multiple reviews describe specific benefits from topical oils and CBD products. A minority claim items were not authentic or that authenticity checks were not up to standard.
Positive comments point to helpful staff, clear product advice, and friendly handling of problems. Multiple reviews say emails went unanswered and phone support was hard to reach. Slow replies and missed responses come up repeatedly.
Most feedback reflects strong satisfaction with product performance and the shopping experience. Lower-rated reviews focus on returns, unreachable support, pricing disputes, and authenticity claims. The result is a sharp split between very positive experiences and serious complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · yelp.com (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Delivery via Royal Mail was poor but perfume was loved.
“Do not use Royal Mail for delivery is really bad.”
Returning customer praises good service, value, and fragrance quality.
“Always good service and great value with brilliant quality fragrances”
Fragrance smelled amazing and free samples showed good service.
“gave me two free samples showing great customer service.”
Reviewer reports very good service and beautiful perfumes.
“Very good service beautiful perfumes”
Reviewer praises stunning service and fantastic shop.
“Absolutely stunning service and what a fantastic shop I have found”
Fragrances have good longevity and staff provided excellent service.
“The best fragrances, such good longevity and beautiful scents.”
Staff were very kind according to reviewer.
“staff very kind”
Product performed well and staff were helpful.
“Amazing performance and helpful staff”
Abraar provided great customer service.
“great customer service from abraar”
Customer service was poor and refund required after delays.
“This is very bad customer services and borders fraudulent practice.”
Items arrived quickly and were in excellent condition.
“Shipping was fast for the 2 bags I had recently bought”
Purchase was cancelled and customer service was unreachable after sale error.
“Customer service is impossible to get a hold of even if you call or email during business hours 10-5pm EST.”
Returns were impossible and customer service did not respond.
“trying to return something is impossible.”
Reviewer praises long-lasting, top-quality fragrances and Bleu Moon.
“top quality, long lasting”
Fragrance bottles looked premium and well-made with ornate packaging.
“Both fragrance bottles looked premium and well-made”
Reviewer is impressed with scent quality, longevity, and value.
“I’m genuinely impressed with the quality of this perfume.”
Paid more than expected and received no reply to email.
“I paid £180 for 8 but I found out yesterday I could have paid £125 for 10.”
Consistently great service and performance.
“Great service and performance as always - thank you LXR!”
I would give LXR & Co 11 stars if possible! I was looking for a wallet as a christmas present for my girlfriend, who is a Louis Vuitton fanatic. I stumbled across LXR & Co, and I am so glad that I did! The prices are very reasonable, and the communication was outstanding and the speed in which the package arrived was faster than I had expected, which is always a plus! I have to say that this Louis Vuitton wallet came in perfect condition too. The quality and attention to detail is just beyond. Overall I am extremely happy with LXR & Co, and we will definitely be purchasing from them again!
LXR Night helped with sleep and had efficient service.
“LXR Night is the BEST with BRILLIANT and EFFICIENT service.”
Oil arrived quickly and service was good.
“Really good service oil came nice and quickly”
Customer received great service and product.
“Great service and product.”
Reviewer praises CBD as finest with fast delivery and quality.
“This has to be the finest cbd on the market!”
Product was great with speedy delivery and fair price.
“Great product, speedy delivery and good price.”
Team provided great service and helpful product insights.
“An excellent team that not only provided great service”
An issue was resolved quickly, fairly, and friendly.
“when I had an issue it was dealt with quickly, fairly, and in a friendly manner”
Order was delivered promptly and on time.
“Prompt delivery.”
Service was efficient according to reviewer.
“Efficient service, thank you”
Order arrived quickly but reviewer has not yet tried product.
“My order came very quickly.”
Product was great and delivery was fast.
“Great product, delivered fast.”
End-to-end service was fantastic and products effective.
“Fantastic end to end service from LXR and great products that have made a difference.”
Reviewer prefers this brand over others for taste and friendliness.
“these guys are the best!”
Order acknowledged, arrived within 48 hours despite COVID delays.
“However package arrived within 48 hours.”
Using the day product for two weeks significantly affected their anxiety.
“it has had a significant affect on my anxiety”
Reviewer alleges item was inauthentic and return was difficult.
“Purchased a Cartier love ring that was deemed inauthentic BY CARTIER!”
Items overpriced and authenticity may be difficult for buyers to verify.
“The items sold here are absolutely not worth the prices”
Offers quality dress clothes at reasonable prices.
“quality dress clothes at very reasonable prices.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LXR sells luxury fragrances and wellness products. It offers perfumes, scented oils, and related accessories online and in physical stores. Product pages usually list size options, ingredients, and detailed descriptions. Customers place orders through a standard online checkout, with shipping handled by common carriers and customer support contact details provided.