One review describes quick ordering and fast shipping, but the wrong size arrived. The buyer then faced a delay getting a refund. It points to strong shipping speed in this case, with weaker follow-through after the sale.
Examples from available reviews (Mar 2026).
Ordered wedges easily, overnight delivery, wrong size, refund delayed.
“they had not processed my refund yet.”
The review describes fast fulfillment and expedited shipping. The return and refund moved much more slowly than the initial delivery. That contrast points to a gap between shipping operations and post-purchase handling.
The review does not mention pricing, discounts, or value. There isn’t enough here to judge whether the purchase felt worth the cost. Value for money can’t be assessed from this single review.
The buyer said ordering wedges was easy. Things became difficult when the package arrived in the wrong size. The return process created the main point of friction.
The only product issue mentioned is receiving the wrong size. The review says nothing about materials, fit beyond the size, durability, or workmanship. Aside from the sizing error, product quality can’t be judged from this account.
The customer said the refund still had not been processed. No other details are given about response times or updates from support. In this case, the main communication gap centers on the return and refund.
This one review combines quick shipping and easy ordering with a difficult return and delayed refund. Overall, it pairs fast fulfillment with weak post-purchase follow-through. More reviews are needed to see if this repeats.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: March 2026
In my quest for elegant wedges for my wedding, I found Matisse Footwear. I loved their website that was so easy to use. In less than thirty minutes, I had gotten the exact wedge color size was first. It was thrilling, as the cost was also within my budget. So I went further to place the order through their kind customer service. Since I wanted it delivered quickly, I opted for overnight shipping. The following day I received the item. It was in a beautiful and classic package. The most unfortunate thing, it did not fit me. It was big for me. I immediately contacted customer care, and we organized for a return. It got to their store within two days. They requested that I wait for some days for them to process my refund. From their website, it takes up to ten business days. It did not bother me as long as the ten days had not elapsed. On the ninth day, I reached out to them again, and they had not processed my refund yet. I had to wait for a few other days.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Matisse is a footwear brand that designs and sells women’s shoes. Its lineup commonly includes heels, wedges, sandals, and boots. Products are sold through the brand’s online store and retail partners. Product pages often include sizing charts, materials, and care tips. Matisse offers several shipping choices, including standard and expedited delivery.