Reviews split between very satisfied buyers and serious complaints. Several people highlight fast shipping, careful packaging, and fragrances that feel authentic. Others report missing or lost parcels, wrong or damaged items, and recurring doubts about authenticity. Customer service experiences range from quick and helpful to unresponsive or rude.
Examples from available reviews (Nov 2021 – Mar 2026).
Shipping delayed and package lost despite insurance; company offered no help.
“normal shipping is 12 days”
Purchased a Creed confirmed fake and company did not resolve authenticity.
“They are selling fake Creed fragrances”
Fast shipping and authentic perfumes.
“Fast shipping , authentic perfumes”
Order arrived missing the main item and customer service could not help.
“WAS MISSING THE MAIN ITEM (340 USD VALUE).”
Several reviews describe delivery problems, including packages marked delivered that never arrived, insured parcels that went missing, and orders that showed up without the main item. Some buyers received the wrong samples or defective products, then got refunds or small compensation instead of replacements. Other reviews describe quick dispatch and careful packing.
Some reviewers point to competitive prices and fast shipping as key value. Others mention surprise delivery charges and say low refunds for defective items left them feeling shortchanged. Comments criticize pricing practices while also praising discount competitiveness.
A smaller group reports checkout glitches, sign-up codes that did not work, and security checks that felt intrusive during ordering. These issues show up less often than delivery and product-quality complaints, but they led some people to abandon orders more than once. Positive notes mention straightforward in-person purchases and easy repeat buying.
Many negative reviews claim fragrances were counterfeit or watered down, with erased batch codes and scents that faded quickly. Other buyers describe checking batch codes, long-lasting scents, and packaging that looked authentic. Authenticity concerns dominate the critical feedback and drive most low ratings.
Post-sale communication varies: some customers reached agents quickly, while others describe slow or dismissive replies. Complaints include rude behavior, ignored claims, and disputes over how refunds were handled. Several reviewers also mention helpful responses that led to returns or replacements.
Reviews center on three themes: order fulfillment, product authenticity, and after-sales support. When issues come up, outcomes often involve refunds or small compensation rather than replacements. Repeat positive experiences mention careful packaging, fast delivery, and buyers returning for more purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shipping delayed and package lost despite insurance; company offered no help.
“normal shipping is 12 days”
Received the wrong perfume and faced an inconvenient return process.
“The order arrived yesterday and was Hermes KELLY Caleche.”
Received a defective item and company refunded instead of providing a replacement.
“The agent said I can either replace it or get a $5 refund.”
Reviewer will not order, fearing heavily discounted items are fake.
“I will never order from maxaroma.”
Customer service did not listen and charged fees even for damaged items.
“collect stacking fees even when I received damaged items”
Fast shipping, secure packaging, and efficient customer service for returns.
“Fast shipping, secure packaging, and attractive product presentation.”
Order arrived timely with samples and product quality seems legitimate so far.
“the quality seems legit so far to me”
Fast shipping and authentic perfumes.
“Fast shipping , authentic perfumes”
Purchased Nishane with beautiful packaging and long-lasting authentic scent.
“The Perfume is 100% Authentic”
Ordering process repeatedly failed and required intrusive security checks.
“The order process is extremely annoying”
Competitive prices and very fast next-day shipping experiences.
“Prices Beat others, and shipping is fast.”
Careful packaging and strong customer focus caused high satisfaction and recommendations.
“Maxaroma is the bomb!!!!”
Received an allegedly fake Dior and refund was refused after return.
“I recieved a fake.”
Purchased a Creed confirmed fake and company did not resolve authenticity.
“They are selling fake Creed fragrances”
Fast shipping and responsive customer service with careful packaging.
“Amazing shipping and fast responses by customer service”
Fragrance was authentic and batch code verified; pleased with price.
“Scent was 100% authentic and batch code checked out just fine!”
Parcel insured but never delivered; company provided slow, unhelpful responses.
“my parcel was never delivered”
Order arrived missing the main item and customer service could not help.
“WAS MISSING THE MAIN ITEM (340 USD VALUE).”
Fragrances faded quickly and batch code errors suggest products are not authentic.
“after about an hour or two, the scent seems vanishes”
Received a low-quality, short-lasting perfume and received inadequate remedy offers.
“it is very light and lasts only a few minutes.”
Investigation found multiple fragrances were watered down and not authentic.
“Please Stay away! This company sells watered down alcohol filled fragrances”
First-time purchase turned out to be a fake Juicy Couture perfume.
“I got a fake juicy couture perfume”
Sign-up codes didn't work and reviewer found prices too high.
“They give u 2 codes when u sign up...Neither of which work ofc!”
Product color differed and scent faded quickly, raising authenticity concerns.
“the scent does not last as it should”
Received an apparent counterfeit and encountered rude, unhelpful customer service.
“it was clearly a counterfeit.”
Ships quickly with protective packaging and original products.
“100% original product”
Package marked delivered by UPS but customer never received it; ignored by company.
“never received it”
Batch code was erased suggesting tampering; customer support did not respond.
“the batch code has been erased”
Company sent the wrong sample with the order.
“Sent the wrong sample.”
In-person perfumer session was enjoyable and led to multiple purchases.
“I purchased 4 bottles great ones.”
Paid unexpected delivery charges despite advertised discount, feeling scammed.
“they're scamming of delivery charges”
Batch code didn't work and packaging appeared tampered, suggesting counterfeit product.
“I’m almost 99% positive the fragrance they sent me was a counterfeit!”
I run a perfume retail shop back in my country. For months, I had searched for a company to supply me with unique brands of perfumes. I also wanted makeup and bath products. During the search, I found a Maxaroma online shop. I was captivated by their wide range of products, the prices. I contacted them to place my order. The response I got almost made me change my mind and never buy from them again. It was disrespectful and ill-treating a customer. I assumed since they had the best prices for the products I wanted. I paid using my Mastercard which I must say was favorable for me and I opted for standard shipping. Seven days later, my perfumes had not arrived. I dreaded reaching out to customer service again but I had no option. This time I was lucky, I was attended to by another salesperson. He was a bit kind and gentle. I liked it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Maxaroma runs an online store that sells designer and niche perfumes, plus sample vials. The site shows brand names, bottle sizes, prices, and photos to help shoppers choose. Customers place orders online and pay with the available checkout options. The company also offers support channels and a returns process for questions after purchase.