Customers most often mention unreturned messages, late shipments, and defective items. Many say returns were denied, refunds moved slowly, and it was hard to reach a real person. A smaller group describes problems solved after escalating and offers clear praise for design and build quality. Value complaints center on rejected price adjustments and sudden cuts in rewards value.
Examples from available reviews (Aug 2022 – Mar 2026).
CEO and team personally resolved an issue and delivered a beautiful sofa.
“I received a personal message from Syd McGee, the CEO”
Extremely difficult to reach human support and AI responses are ineffective.
“it is near impossible to speak with a human.”
Rug arrived with missing thread patches and company required return fees.
“paid $1108.97 for a rug with missing thread patches all over.”
Reviewer praised product quality, design curation, and excellent customer service.
“I am thoroughly impressed with the quality of their products.”
Reviewers often say cancellations were refused, returns were limited, and they were asked to pay return shipping even for damaged items. Many also describe long backorders and late furniture deliveries. A smaller number report acceptable outcomes after escalating to a supervisor or executive.
Customers say price adjustments were denied after purchase and describe paying high prices for items they considered defective. Several reviews point to sharp drops in rewards value and unhelpful replies when customers questioned points or refunds. Only a few reviews mention good value.
Many reviews describe trouble cancelling orders and a checkout flow that pushes customers into automated systems. People frequently say it’s difficult to reach a human agent and that bot exchanges delay solutions. A small number mention a direct, helpful message from company leadership that fixed the problem.
Reviews repeatedly mention defects such as rugs that shed, cracked tabletops, corroding dispensers, and furniture that came apart. Several customers say items didn’t match the online photos or arrived with missing threads or other flaws. Positive product feedback appears in a limited number of reviews.
Many reviews describe customer service that doesn’t respond and interactions that cycle back to automated systems. Customers often mention emails going unanswered, refunds posting late, and unclear updates from carriers. A few reviews cite one employee stepping in and getting the issue resolved.
Across reviews, the main theme is frustration with support after purchase, delivery timing, and item condition at arrival. Some customers report successful escalation and strong product experiences, but those accounts are less common. Unresolved refunds and tight return rules show up repeatedly as sources of dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I have recently purchased home decor and furnishings from McGee & Co. and I must say that I am thoroughly impressed with the quality of their products. The attention to detail in each item is evident, which makes me feel like I made a wise investment for my home.
What really stood out to me was the curation of items by Studio McGee's designers. It gave me peace of mind knowing that all options were specifically chosen by professionals who understand what looks good together. This helped save time and energy when selecting pieces for my space.
Not only are their products stunning, but their customer service exceeded my expectations too! They went above and beyond to ensure that my order arrived safely and on time; a true testament to how much they value their customers.
Overall, I highly recommend checking out McGee & Co.'s offerings - it's worth it!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
McGee & Co. sells home furnishings, including furniture, rugs, lighting, and décor. Its website shows product photos, dimensions, and material details. The brand offers curated collections for residential styling and shares styled room examples. Shoppers order online, and deliveries go out through third-party carriers.