Several reviewers describe fast, effective customer service that fixes replacement requests and shipping mistakes. Another group reports orders that never arrived, packages delivered empty, or items missing. Many buyers mention defects such as plating wearing off, loose stones, or pieces that bend. Repeatedly, customers say emails went unanswered and promised refunds or replacements never happened.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service promptly replaced broken earrings after photo proof.
“By far the BEST customer service I have ever come across.”
Products are high quality and customer service is exceptional.
“Quality and beautiful products.”
Order never received despite shipping notice; initiated a dispute.
“Never received it.”
Rhinestones fell out immediately and reviewer filed complaints and claims.
“Bought a half tennis rhinestone necklace. Rhinestones were falling out when I took it out of the box.”
Many reviews describe quick, hands-on help that sends replacements or rushes the correct order. Other reviewers describe service breakdowns, where promised refunds or fixes never came through. Overall, buyers report both fast, successful outcomes and complaints that stayed unresolved.
Several buyers call promotional items or mystery boxes a poor value, or say they did not match what was advertised. A few reviewers say they keep buying and feel the value is fair. Complaints often focus on missing promotional gifts or disappointment with bundled offers.
Shipping and fulfillment issues drive most negative comments, including items marked delivered that never showed up and empty packages. A small number of reviewers mention usability problems such as clasps that fail or necklaces that won’t sit right. Positive experiences highlight smooth returns or exchanges when customer service responds.
Many reviews report defects right away: stones or rhinestones falling out, plating wearing off, and rings bending or scratching. Several customers say pieces irritate their skin or won’t stay clasped. Some reviews, however, praise pieces that feel well made, with secure stones and a finish that lasts.
Many customers report emails that never get a reply, being passed around during exchanges, and promises that stop after they send photos. A few reviews describe staff who respond directly and fix problems quickly. Some complaints mention inconsistent policies or surprise requests for documentation.
Shoppers split between those who get quick, satisfying solutions and those stuck with missing deliveries or product defects. Many negative stories tie to loss of trust after items go missing or refunds don’t come back. Repeat positive experiences center on responsive staff who handle returns and replacements.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · bbb.org (10) · Sitejabber (7) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service quickly sent a replacement necklace after photo proof.
“with in 8 hours I got an email confirmation that they would send a replacement necklace”
Order not received after five weeks despite repeated vendor assurances.
“It has now been 5 weeks later and I still have not received it.”
Products are high quality and customer service is exceptional.
“Quality and beautiful products.”
Bracelet charm fell off and replacement also failed; product quality poor.
“the charm fell off.”
Order never received despite shipping notice; initiated a dispute.
“Never received it.”
Necklace arrived without the purchased gift box and service delayed resolution.
“Ordered a necklace and gift box. The necklace arrived without the gift box.”
Received incorrect item and replacement attempts before Christmas failed.
“I never got what I ordered.”
Shipping failures and poor handling led to a refund only after complaint.
“This company is a SCAM”
Necklace tarnished and company stopped responding after promising replacement.
“No word since I sent the picture and stated the necklace should not tarnish like this .”
Received an empty box and lost money, reviewer calls company a scam.
“I received an empty box.”
Necklace won't stay clasped and customer service denied a replacement.
“I have a necklace that isn't staying clasped.”
Opal necklace twists and doesn't lay correctly on the neck.
“the opal necklace twists and doesn't lay right on my neck.”
Customer service ignored emails and suppressed their negative review.
“Melinda Maria has very bad customer service!!!”
Jewelry holds up well and the stones remain secure.
“the stones are gorgeous and secure (never lost a stone)”
Mystery box felt like a waste of money with poor items.
“What ever you do, don't buy the mystery box!”
Reviewer received the runaround while trying to exchange an item.
“I have been trying to exchange an item I purchased and I keep getting the run around”
Jewelry tarnished and customer service ignored requests for exchange.
“It tarnishes.”
Received an unexpected account email and marked it as spam.
“I received an email from this company saying that I created an account with them, that I did not.”
Customer service quickly corrected a shipping error and expedited the correct necklace.
“Their customer service team was very fast in expediting my correct order”
Necklace arrived without promised free gift and emails went unanswered.
“Received my necklace but did not receive the free gift.”
Customer denied a price adjustment and experienced poor service.
“They also didn't answer that question they just said no because the sale was a week later.”
Jewelry irritated the reviewer's neck and they will not recommend it.
“This jewelry irritates my neck”
Excellent jewelry and same-day responsive customer service replaced damaged piece.
“they have THE BEST customer service team.”
Customer service promptly replaced broken earrings after photo proof.
“By far the BEST customer service I have ever come across.”
Company promised a refund after return but then ghosted the reviewer.
“They said they'd refund me. Then ghosted me.”
Order shipped to wrong name and repeated contact attempts failed to resolve.
“They are a rip-off with no customer service personnel.”
Item marked delivered but never arrived; company unresponsive and money lost.
“The package said delivered and it was absolutely never delivered.”
Ring was thinner than expected and bent easily, reviewer disappointed.
“Very disappointed with the ring material but will not order again from this company.”
Engraving was incorrect and company refused to replace or refund it.
“the engraving was wrong.”
Simulated diamonds fell out and promised replacement has not arrived yet.
“some of the simulated diamonds fell out of one of the rings.”
Rhinestones began falling out immediately and reviewer only received a partial refund.
“the rhinestones started falling out when I opened the box.”
Rhinestones fell out immediately and reviewer filed complaints and claims.
“Bought a half tennis rhinestone necklace. Rhinestones were falling out when I took it out of the box.”
Valentine mystery box contents were not worth the price paid.
“Valentine mysterybox.$98 4 items/would not hav paid $25 a piece.”
Promotional free earrings weren't applied and the buyer felt deceived.
“Added the earrings to my cart and now they say I didnt.”
Confusing shipping updates and canned responses left the purchaser frustrated.
“I received email confirmation on November 10 and another email on November 15 that my order was "in transit.”
Excellent customer service and merchandise quality; loyal long-term customer.
“Best experience ever with customer service and quality of merchandise.”
Gold-plated ring arrived scratched, thin, and felt cheap to the buyer.
“it was so scratched, a huge deep scratch, very thin and feels cheap”
Poor workmanship and plating wore off; returning the item was difficult.
“the thin simulated gold plating already had spots on the plating itself where gold was wearing off”
Bracelet clasp failed and company enforced an undocumented photo policy.
“this "photo policy" isn't listed on their website”
It has always been a great joy purchasing my jewelry from this store. They have a wide selection of items to choose from. They have outstanding customer service, kind and quick responses to ensure timely deliveries. I have always received my orders on time or before the said date. What I liked most, is their return policy. I ordered different kinds of necklaces, earrings, and bracelets for my retail shop a few months ago. Unfortunately, they missed it out by delivering items he had not requested. When I contacted the company and talked to the customer care service rep, he was very apologetic and helpful throughout the return process. After a few weeks, I had the right items. I found it very stress-free.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Melinda Maria is a fashion jewelry brand that designs and sells necklaces, rings, bracelets, and earrings. It promotes its collections through its e-commerce site and through third-party retailers. Product pages list style details and materials so shoppers can compare choices before buying. The brand provides online customer support and standard shipping to consumer addresses.