Many customers describe fast, responsive support and quick product replacements. Reviewers also praise performance and build quality. A small group reports tickets left unresolved, cancellations denied, or added return costs. Ratings cluster strongly around very positive experiences, with a few isolated negative incidents.
Examples from available reviews (Dec 2021 – Mar 2026).
A broken drill was replaced within three days after sending proof.
“3 days later my brand new drill arrived”
Reviewer highly recommends the brand for its products and service.
“their customer service is impeccable and their products are great quality”
Reviewer received no response from customer service after multiple attempts.
“there is no reply after over a week”
Customer service asked the customer to buy the return label.
“they asked you to buy the return label by yourself”
Support often fixes product issues by sending replacement parts or full replacements. Several customers mention email replies within a day, with replacements arriving within days. A few say messages went unanswered or that the company would not cancel an order.
Several reviewers point to strong product quality for the price. Discounts or free gifts come up occasionally but not often. A minority mention return shipping costs or extra steps to confirm problems.
Many customers say ordering was easy and shipping was fast, arriving on the expected dates. Repeat buyers report steady satisfaction across multiple orders. A small number ran into slow replies or shipping issues in specific cases.
Customers often describe hand pieces and drills as well-built and reliable. Reviews also call out realistic-looking wigs and tools that run quietly and smoothly. Neutral or mixed feedback on specific items appears only rarely.
Reviews frequently mention clear shipping updates and prompt email back-and-forth. Some highlight helpful, professional agents who keep following up until the issue is fixed. A handful report slow or missing replies and being asked to pay for return labels.
Most reviews reflect high satisfaction, driven by quick fixes and products that work as expected. The negative outliers focus on denied cancellations or weak follow-up. Overall sentiment clusters strongly positive, with a limited number of notable negative exceptions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (56) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company refused a requested cancellation made within 24 hours.
“They refused to cancel it.”
Reviewer says the customer service was amazing.
“Amazing customer service!”
Support team was attentive, quick, and helpful resolving address issue.
“The support is very attentive, answers quickly and really helpful”
Customer support responded quickly and resolved concerns promptly.
“Costumer support is wonderful”
Customer service responded quickly and sent a replacement within a week.
“had a new one sent to me before 1 weeks time”
Company communicated well during shipping and products were good quality.
“did a very good job communicating throughout the shipping process”
Reviewer loves the products and finds customer service friendly.
“Their products are amazing!”
Company corrected a problem quickly without making the customer jump through hoops.
“corrected a problem so quickly without making you jump through hoops”
Customer service quickly rectified a wrong-address shipping mistake and resent products.
“they not only replied within hours but had rectified MY order mistake”
Customer service sent a replacement lamp promptly for a plug malfunction.
“sent a replacement right away in a timely manner”
Customer service replaced a faulty hand piece within two days.
“within 2 days I had my new hand piece”
Reviewer praises MB420G's design and quality, and helpful customer service.
“I got the MB420G and I’m obsessed”
Customer service resolved a customs delay and gifted the order to the reviewer.
“Customer service gifted me the entire order for the trouble I had gone through.”
Hand drill is quiet, smooth, and customer service answered questions promptly.
“It’s quiet and super smooth.”
Reviewer states customer service was great.
“Great customer service!”
Reviewer received no response from customer service after multiple attempts.
“there is no reply after over a week”
Given the nature of my work, I rarely get enough time for makeovers, especially sitting in a salon for hours. For several years I had suffered but a friend recommended fashion wigs from Melody Susie. It is now 3 years since I started using their products and they are awesome. The wigs are easy to maintain, smooth and look like human hair. In addition, they have a wide range of wigs where one can choose. I have always received hundreds of compliments from friends and colleagues. Recently, I started using their nail care kit and it is one amazing product. I ordered a UV and LED Lamps and gels and the delivery was super quick. At times I wish I had discovered the trick earlier but I do not regret it either. I am pleased about the new product in my house
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MelodySusie runs an online store selling beauty and personal-care products. Product pages show specs and photos to help shoppers choose. Customers order through a secure checkout with common payment options. The company shares shipping details and offers customer support for questions before and after purchase.