Shoppers often praise Minerva Crafts for fabric quality and helpful staff. A sizable group of reviews highlights long dispatch delays and stock information that doesn’t match what’s available. Many customers also mention weak communication during long waits and refunds that are slow or never arrive. The feedback swings between very happy customers and very frustrated ones.
Examples from available reviews (Nov 2021 – Mar 2026).
Items were out of stock without notice and communication was poor.
“there was no indication on the website or at point of ordering that this fabric was out of stock”
Print-on-demand delays and unacceptable cut lengths ruined the order.
“Roll on 10 weeks, no fabrics, no contact.”
Helpful staff, beautiful fabric, and consistently excellent service.
“As always, everything from the advice, the dispatch and the fabric is first class.”
Huge selection, consistently good quality, and excellent customer service.
“They have a huge selection, and everything I’ve purchased has always been great quality.”
Reviews frequently mention long dispatch and fulfillment delays. Several complaints describe extended waits for custom or made-to-order items. Other shoppers report quick dispatch and problems solved well by individual staff members.
Some customers say prices run higher than other retailers and that stock problems reduced the value. Multiple reviewers call the Fabric Guide and sample packs useful and good value. Only a minority focus only on price without also discussing service or quality.
Many shoppers like the wide selection, clear patterns, and helpful online tutorials. Several reviews say the site’s stock indicators and restock dates are confusing and not dependable. A few customers describe support replies as disrespectful or unhelpful when issues came up.
Many reviews praise the feel of the fabric, sharp prints, and consistent quality. Several low-rated reviews report faults such as holes, lines, and scrap bundles that couldn’t be used. Multiple complaints mention repeat defects on specific orders.
Multiple reviewers say they weren’t told when items were out of stock and got no updates during long delays. Others describe fast, helpful replies and quick replacements once they got in touch. Slow refunds and unclear messages during busy periods come up repeatedly.
Feedback splits between high satisfaction with products and operational issues that disrupt orders. Many customers recommend the fabrics and resources, while many others say they won’t order again after delays that weren’t resolved or stock that wasn’t handled well. Clear positive service stories sit alongside repeated complaints about logistics.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Fast delivery, helpful customer service, and good product quality.
“Fast delivery, excellent customer service and high quality products.”
Fabric arrived on time and was excellent quality.
“The colours of the print are rich and crisp and the fabric feels so soft.”
The Fabric Guide is a handy collection with useful sewing information.
“I love the Minerva Fabric Guide.”
Customer service responded quickly and replaced out-of-stock item promptly.
“it was responded to quickly and the replacement was sent out and delivered very fast.”
The Fabric Guide arrived quickly and is well produced and informative.
“It is beautifully produced.”
The Fabric Guide is useful and saves ordering samples.
“The 70 little samples are brilliant, thank you Minerva.”
Order never arrived and customer service failed to communicate.
“Placed order on 13/8 by 28/8 no order or refund delivered .”
Orders are dispatched quickly and customer service keeps customers updated.
“they dispatch your order quickly and it’s always a thrill to me when it arrives”
Print-on-demand orders delayed and refunds are slow.
“They have been sitting on over 600 pounds of my money for weeks.”
Fabric arrived late and with defects; matching thread was wrong.
“When it arrived the fabric had strange lines on it”
In-stock order had unexpected dispatch and delivery delays.
“In actual fact it was not received by Royal Mail until 18th August.”
Orders experienced very slow dispatch and stock issues.
“very slow delivery.”
In-stock items took far longer than paid expedited delivery.
“I paid for a 48 hour delivery , it will end up being 2 weeks !”
Dispatch was delayed and busy period information was unclear.
“Their website says one working day for dispatch”
Long dispatch delay and poor, unhelpful customer service responses.
“I will NEVER order anything custom from you again.”
Dispatch delayed and customer service unhelpful about busy periods.
“The award for rubbish customer service”
Order was delivered but dispatch took much longer than advertised.
“it wasn't dispatched until August 18th.”
Fabric was promised dispatched but did not ship as assured.
“assured me my fabric would be dispatched yesterday and guess what it hasn't!”
Received defective fabric three times and received no satisfactory support.
“I ordered 3 times chiffon, it came 3 times with defects”
Website showed stock incorrectly and order was cancelled awaiting refund.
“The website said an item was in stock and after 5 days I had to chase them”
I’m passionate about fashion designing, which is the reason why I joined the dressmaking industry. To grow my business, I always get all the necessary items from reputable companies. Being my third time to shop from Minerva Crafts, I was guaranteed quality and timely delivery of my products. So, I placed my order, made the payment, and was good to receive the delivery. However, the unexpected happened. This time there was a delayed shipment and whenever I contacted them, the responses were disrespectful. We argued for hours without resolution or a reason for the delay. For a few more days, I kept following up. Though I finally received my goods, I was disappointed with how they handled my case. I resolved not to buy anything from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Minerva Crafts is an online retailer selling fabric, sewing patterns, haberdashery, and craft supplies. It offers fabric by the yard, pre-cut pieces, sewing notions, and pattern collections for garment and home-sewing projects. Minerva also publishes sewing guides and provides swatch packs and other resources to help customers choose materials. Orders go through its online store, with standard shipping options and customer support channels.