Customers often praise the smooth online shopping experience and responsive customer support. Many point to affordable prices and appealing designs. Several reviews mention specific product defects and issues with promo codes or text offers. A small number report missed deliveries and personalized items that couldn’t be used.
Examples from available reviews (Dec 2021 – Mar 2026).
A fallen charm was promptly resolved by customer service, creating loyalty.
“they promptly took care of everything and made it right without hesitation.”
Orders failed to arrive repeatedly and customer service offered ineffective solutions.
“Do not order from this company.”
Custom photo bracelet had an almost invisible photo and a flimsy chain.
“the photo is almost invisible—even my 25‑year‑old had to squint”
Many products consistently please and Shop Pay makes purchases easy.
“They never disappoint when I open the box.”
Many reviews describe quick, helpful support that handles refunds, replacements, and engraving fixes. A few customers say delivery failures weren’t resolved or that support solutions didn’t work.
Numerous reviewers mention affordable pricing and attractive presentation as key reasons for purchasing. Several complaints focus on confusing promotions or promo codes that didn’t apply as expected.
Customers consistently describe the site as easy to navigate, with a fast, simple checkout. Many also mention good-looking product pages and frequent new arrivals as reasons to buy.
Many customers report long-lasting finishes, comfortable wear, and solid workmanship on common items. A smaller group describes pieces that feel thin or cheap, a custom photo on a bracelet that was almost invisible, and parts that fall off.
Several reviewers appreciate clear tracking updates and on-time shipping notices. Some ask for fewer marketing texts and mention texted promo codes that wouldn’t process.
Many reviews mention repeat purchases, buying as gifts, and sticking with the brand after issues were fixed. A few low ratings point to specific defects and delivery problems that hurt individual orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
The shopping experience was very easy.
“Easy shopping!!”
The bracelets look nice and attractive.
“The bracelets look nice.”
The website is easy to use.
“Easy to use site.”
They love both the products and customer service.
“Love their products and customer service”
Everything was easy and there were no problems.
“Everything was easy. No problems.”
Ordered a personalized Christmas gift with grandchild's name and birthstone.
“Ordered this for my daughter for Christmas with her 1st grandchild name and birthstone”
Website was easy to use and offered many beautiful pieces.
“Website easy to get around on.”
Ordering the bracelet was fast and easy; reviewer awaits delivery.
“Fast and easy to order my bracelet , can’t wait to receive it .”
Satisfied with purchases except the paperclip bracelet, which falls off.
“it falls off every time I wear it.”
Loves the products, easy ordering, and available discounts.
“Love the products and easy to order.”
Mint & Lily's online shop is the finest location to find one-of-a-kind and high-quality jewelry from designers all around the world, all at costs that are still within reach of most people.
They have everything, including necklaces, earrings, bracelets, pendants, and more.
Their level of customer service is exceptional.
I've placed numerous orders and frequently requested special considerations.
They have always gone out of their way to suit my needs.
I purchased a Mama Letter Necklace just a few days ago for my mum.
It is eye-catching and distinctive.
The necklace was delivered in a nice box that had been extremely well secured.
It's just what I was looking for, and I'll definitely be ordering from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mint & Lily is an online jewelry retailer selling necklaces, bracelets, charm pieces, and personalized items. The brand offers engraved name jewelry and birthstone options alongside seasonal collections. Product pages typically include materials, sizing, and finish details to help shoppers choose. The company runs an e-commerce store with online ordering, returns, and customer support channels for order help.