Feedback clusters around recurring service and product problems, with a smaller set of clearly positive purchases. Many reviews mention orders that never arrived, support that doesn’t respond, and items that look different from the photos. A few buyers say they received authentic designer pieces, got fast shipping, and found the fit true to size. Overall, reviews split sharply between satisfied customers and complaints that remain unresolved.
Examples from available reviews (Nov 2021 – Feb 2026).
Company was unresponsive and product was poor quality and mis-sized.
“Company is totally unresponsive.”
Placed an order, paid, and never received the shipment.
“NEVER RECEIVED ORDER.”
Received authentic Prada bag in perfect condition with authenticity cards.
“Came with authenticity cards and is in perfect condition.”
Great selection, lovely packaging, and super fast delivery.
“Great selection of high end brands, lovely packaging and super fast delivery.”
Shipping and fulfillment issues come up often. Several reviewers describe orders that never arrived, long delivery delays, and refunds that stall. One review mentions slow refund handling and no free return option.
Many customers say items don’t match the photos and feel below the quality they expected. Paid return shipping and trouble getting refunds reduce the sense of value. A small number of reviews mention high-value wins, such as receiving an authentic designer bag.
Tracking and basic order communication are common frustrations, including missing order numbers and no tracking updates. Other reviewers describe quick delivery, tidy packaging, and an easy receipt of goods. Positive experiences appear less often than complaints.
Multiple reviewers say they received items that felt cheap, fit wrong, or didn’t match the website images. Several complaints describe garments as poorly made or not consistent with the stated origin and materials. A few isolated reviews praise condition and fit, including a well-liked skirt and an authenticated bag.
Many reviewers say customer support doesn’t reply and that refund or return requests go unanswered. Some also raise concerns about invalid order numbers and listings they suspect are fraudulent. Clear, helpful communication shows up only rarely.
Reviews contrast many low-rated experiences with a handful of high-rated purchases. Negative accounts center on non-delivery, poor fit, and missing support. Positive accounts highlight authentic luxury items, fast delivery, and accurate sizing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company was unresponsive and product was poor quality and mis-sized.
“Company is totally unresponsive.”
Received incorrectly sized boots and refund/exchange policies seemed like a scam.
“It sure sounds like a scam to me.”
Received poorly made jacket and ill-fitting boots, unable to get return.
“Received a very poorly made jacket that doesn't fit.”
Items advertised as Canadian were made in China and support was unresponsive.
“Advertised as made in Canada...all items were made in China.”
Received different, cheap-looking bracelets and refund required costly return shipping.
“Received completely different cheap looking bracelets that didn’t resemble the ones I ordered.”
Product differed greatly from description and was poor quality materials.
“The product I received was nothing close to the description or website photo.”
Company falsely presented Canadian identity and returns were unaddressed.
“This company is NOT Canadian and is fraudulently using the Ottawa name to scam customers.”
Order lacked tracking and company contact appeared non-Canadian, suggesting a scam.
“I have received no order number or tracking number.”
Received late, wrong size and very poor quality clothing manufactured in China.
“for an item that was supposed to be XL but lucky if its a medium”
Received wrong, poor-quality coat and refund/exchange process failed repeatedly.
“Would give zero if possible-scam”
Placed order on December 7 and never received anything.
“Terrible company placed an order on the 7 December and still not received anything”
Placed an order, paid, and never received the shipment.
“NEVER RECEIVED ORDER.”
Received poor-quality dress and could not get a return or response.
“its a total scam. The clothes are a very poor quality.”
Received authentic Prada bag in perfect condition with authenticity cards.
“Came with authenticity cards and is in perfect condition.”
Great selection, lovely packaging, and super fast delivery.
“Great selection of high end brands, lovely packaging and super fast delivery.”
Clothes looked different and poor quality; returns required costly shipping.
“What a scam!!! The clothes are very poor quality and look nothing like the pictures shown.”
Order arrived after a month, clothing didn't match photos and returns failed.
“The pictures of clothing look stylish and the price is affordable however the clothing looks very different ( color is off, material cheap)”
Skirt was beautiful, true to size, and comfortable fabric.
“This skirt is so beautiful and true to size.”
Order never arrived and refund process stalled despite promises.
“Placed an order that never arrived!”
Company falsely advertised brand items and orders were not delivered.
“Do not under any circumstances do business with this company”
Placed order and never received package; order number invalid and suspected fraud.
“I never got my package.”
Items never arrived after over a month and refund offer was insufficient.
“Waited over a month to get the items I ordered, which never arrived”
Be careful of this company. I was disappointed in their service as a new customer - as much as I love the clothing they sell and wanted to try more for my little niece, I cannot buy from them in future.
They do not offer free returns and are slow to offer refunds. Mine took 3 weeks and I had to chase them to get it. To be fair, responses to my emails were quick. But as other reviews say, it's not the service we expect from a company presenting themselves as high-end clothing and service. I’m reluctant to try again and I would not advise anyone to shop from them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Modes is an online retailer selling apparel, footwear, and accessories. Its product pages show photos, sizing details, and prices for items such as jackets, boots, dresses, skirts, bags, and jewelry. Customers order through an online checkout, and third-party carriers handle shipping. Support is available through online options like email and contact forms. Returns and refunds follow the policies posted on the website.