Customers often praise Modlily for low prices, a broad selection, and a simple online checkout. Many reviewers say items arrive with a good fit, true-to-photo colors, and acceptable fabric. A sizable share describe fulfillment problems: orders that never ship, long delays, no tracking, and disputes over refunds or store credit. Overall ratings split sharply between high product satisfaction and major service failures.
Examples from available reviews (Jun 2025 – Mar 2026).
Vendor never shipped the order and would not issue a refund.
“Modlilly is a complete scam. They never shipped my order and will not issue a refund.”
Swimsuits were cheaply made and shipping was extremely slow; customer service poor.
“Cheaply made, extremely slow shipping & non-existent customer service.”
Products were high quality, well packaged, and delivered quickly.
“Fabulous products with great quality and good price.”
Modlily makes buying things easy.
“Modlily makes buying things easy.”
Several reviews describe fulfillment that broke down. Multiple 1-star posts mention orders that never shipped, missing tracking, and refunds that were withheld or replaced with store credit. Other reviewers describe fast, knowledgeable agents who fixed issues quickly.
Many reviewers highlight low prices, frequent deals, and what they see as strong value. Some point to especially good bargains on swimwear and seasonal items. A smaller group ties the low prices to occasional lower-quality materials.
Reviewers often describe ordering as quick and easy, and they call out the size charts as helpful. Shoppers also mention a wide selection with many colors and styles. A few note confusing coupons, but those complaints are limited.
Many reviews praise fit, accurate colors, and good fabric on items that arrived. Others report garments that feel flimsy, look dull, or have poor finishing. Reviews show a clear split between well-made pieces and occasional quality misses.
Some reviewers say staff responded quickly by email or text and fixed address problems. Others report no phone access, unhelpful replies, missing return QR codes, and misleading listing details. Fast responses appear in the reviews, but so do repeated communication failures.
Many customers report smooth purchases with good fit, strong value, and fast delivery. A notable set of 1-star reviews describe non-delivery, slow shipping, and refund disputes. Overall, reviews show a polarized mix with sharply different outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · bbb.org (10) · Quotes shortened · As of: March 2026
Only one of four ordered items was received despite tracking.
“received only one”
Paid $300 and items never shipped; status still shows ordered.
“have never received them.”
Clothing was high quality and reasonably priced.
“Great, quality clothing for a great price!”
Customer loves the style and color of the clothing.
“Love the style and colour”
Online clothes fit well and avoid shopping in stores.
“good fits, no wandering around Shops.”
Clothes consistently fit well and use quality fabric.
“always a great fit and quality fabric!!”
Customer service repeatedly mishandled orders, double-charged, and didn't refund.
“Terrible customer service.”
Swimsuits were poorly made and returns were too difficult.
“these pathetic swimsuits.”
Ordered a bathing suit last month but never received it.
“I ordered a bathing suit last month but never received it....”
Found the discount coupons confusing on first order.
“I thought the discount coupons were confusing.”
Shirts fit well, were well made, and reasonably priced.
“fit true to form, are exceptually made and priced right.”
My issue with the order was resolved quickly.
“The issue was resolved quickly!”
Clothing fits true to size and has good quality and price.
“The clothing is true to size and fits like a dream.”
Customer support was informative and resolved my issue efficiently.
“Very informative and helpful.”
Items were good quality but tops were too long for average women.
“I do wish the tops were not as long.”
This particular part of service deserved five stars for knowledge.
“This particular part deserves five stars!”
Thea guided me through the process and was very helpful.
“Thea, was the one to guide me through this process. She was very helpful.”
This is the only online site the reviewer will use.
“This is the only online site I will use,”
Customer service or staff were very helpful.
“Very helpful”
Ordered blouses, disliked quality, had refund difficulties and partial reimbursement.
“This company is a total scam.”
Products were cheap and thin and the return policy was unfavorable.
“All the products are cheap, thin and not something I'd want to wear.”
Bought three swimsuits at low price; they fit well and look good.
“I got an awesome deal on 3 swimsuits - for $9.98 each!”
Found great quality and decent prices while replacing wardrobe after weight loss.
“With Modlily, I can find great quality at decent prices.”
Can always rely on Modlily for accurate sizing and quality.
“I can always rely on Modlily for size and quality.”
Bathing suit arrived on time and was well made.
“My bathing suit arrived in time,well package and it’s a beautiful well-made bathing suit.”
Parcel arrived earlier than expected and service made reviewer happy.
“My parcel arrived earlier than expected.”
Initially skeptical, but clothes improved and staff resolved out-of-stock issues quickly.
“If they have out of stock items they always work with me quickly to resolve any issues .”
Return refund became store credit and company kept taking money.
“kept taking money from my account and made it a Modily credit.”
Exchange policy unclear; exchange counted as sole return and left reviewer stuck.
“The policy is NOT CLEAR!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Modlily is an online retailer that sells women’s clothing. The site offers dresses, swimwear, tops, bottoms, and accessories in multiple categories. Each product page shows photos, descriptions, and size charts to guide choices. Orders go through the company’s e-commerce checkout, and shipments are delivered to customer addresses. The website also provides account tools, order tracking, and standard customer support options.