Many reviews describe orders that never get resolved and customer support that does not respond. Several customers mention product problems, including a charger that broke and a vibrator with weak performance. A few reviewers report fast delivery and an item that works. Some buyers also point to paid features for product controls that were not disclosed upfront.
Examples from available reviews (Dec 2021 – Mar 2026).
Very long shipping delay; product failed and customer service ignored.
“Horrible horrible horrible customer service.”
Controls required a paid membership and were not disclosed.
“you have to pay $30-$80 and have a membership”
Charger broke after a week and replacement info was unavailable.
“had this product for a week or two before the charger broke.”
Item arrived quickly, unharmed, and functions properly so far.
“it seems to function properly so far.”
Service issues dominate the reviews. Several people say they got no response to refund or order-status questions and faced long delivery delays. Others describe the company’s replies as nonexistent or dismissive.
Multiple reviews mention hidden costs linked to a paid membership needed for controls. Refund requests tied to non-delivery and service problems also shape value perceptions. Aside from the membership note, few reviews discuss pricing.
A small number of reviews point to specific usability problems, including an uncomfortable fit and low vibration intensity. These comments focus mainly on how the product fits and how it performs.
Some reviewers report hardware issues, including a charger that broke within weeks. Others describe weak vibration strength. Concerns about durability and consistent operation come up repeatedly.
Several reviews mention missing order-confirmation emails and conflicting tracking, where delivery shows as completed but nothing arrived. Some also say the required paid membership was not disclosed. Across reviews, customers often describe silence when raising these issues.
Most reviews describe negative outcomes tied to service, shipping, or product defects. A smaller group reports delivery that went well and a working product. Overall, the reviews split between unresolved complaints and a few satisfactory orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Controls required a paid membership and were not disclosed.
“you have to pay $30-$80 and have a membership”
Product is too large, uncomfortable, weak, and slips out.
“It’s too big for women vagina, feels very uncomfortable and the vibrator is very low.”
Charger broke after a week and replacement info was unavailable.
“had this product for a week or two before the charger broke.”
Item arrived quickly, unharmed, and functions properly so far.
“it seems to function properly so far.”
Never received confirmation email and order still hasn't arrived.
“Never got a confirmation email”
Purchased item but customer service did not respond to inquiries.
“Terrible customer service.”
Item didn't arrive and company ignored refund requests.
“they simply don't answer my attempts to get a refund.”
Very long shipping delay; product failed and customer service ignored.
“Horrible horrible horrible customer service.”
Did not receive the order after six months and got no response.
“I didn't recieve anything in 6 months”
Review states the company is a scam and recommends disputing.
“This is a scam.”
Tracking showed delivered but I received nothing and no response.
“it was delivered while I RECEIVED NOTHING.”
If there is no other alternative, I would give it a score of 0.
I placed my purchase and made my payment on the same day.
They said that the order had been dispatched.
Despite the fact that it was supposed to be fast delivery, I didn't receive anything for three weeks after ordering it.
So I checked my tracking number, and they indicated everything had been delivered, but I had received absolutely nothing in return.
I attempted to contact their firm through both online chats and email, but received Zero Response Whatsoever.
I called the postal service, but received no response.
Tell me how this isn't a phishing message!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Monster Pub runs an online store selling consumer goods. Customers place orders through a web checkout and pay electronically. The company ships purchases and provides tracking for most orders. Support is offered through online options such as email and contact forms.