Several reviewers say they were billed again after cancelling and had trouble managing subscriptions. Many also describe late or never-shipped orders and missing items. A smaller group praises specific products and says individual order mistakes were fixed quickly.
Examples from available reviews (Dec 2021 – Mar 2026).
Company auto-charged after cancellation and poorly managed subscriptions.
“Auto charged my acct after I canceled my subscription.”
Reviewer praises the bag and thanks the company.
“the best BAG ever”
Company resolved an order mix-up quickly and communicated well.
“they fixed the problem right away.”
Received poor-quality items and no returns or phone support.
“The stuff they did send me was of horrible quality”
Reviewers often describe billing issues and subscription renewals they didn’t want. Many also report shipping delays and trouble getting refunds. Fewer reviews mention courteous support and replacements for missing orders.
Many customers say incomplete boxes and low-quality items make purchases feel like poor value. A few call specific buys a good deal, but those comments are less common.
Customers report hassles when cancelling or changing subscriptions and when asking for refunds. Some buyers say support stepped in and resolved their individual issues without much trouble.
Several reviews mention receiving the wrong item types and items they considered poor quality. Occasional positive notes point to durable items, including a popular bag and acceptable apparel, though these are mentioned infrequently.
Many reviewers describe customer service as slow, evasive, or unhelpful. A minority report fast, clear replies and quick solutions.
Most feedback focuses on problems with billing, shipping, and item condition. A few reviewers report good experiences with certain products and when staff moved quickly to fix issues.
For each review, the core experience based on original source reviews.
Sources: bbb.org (8) · Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company auto-charged after cancellation and poorly managed subscriptions.
“Auto charged my acct after I canceled my subscription.”
Subscription box lacked promised baits and contained incorrect types.
“i got 6 and they were all for bass.”
Order stuck in transit for long time and customer service unhelpful.
“response from customer service is really shady”
Reviewer praises the bag and thanks the company.
“the best BAG ever”
Order not shipped after nearly a full week.
“Nearly a full week and order has not even been shipped?”
Company resolved an order mix-up quickly and communicated well.
“they fixed the problem right away.”
Company handled misdelivery respectfully and replaced subscription box.
“He assured me that they would replace the box if mine didn't turn up.”
Prepaid subscription was repeatedly renewed without approval and not refunded.
“continually re subscribed without pre approval”
Received poor-quality items and no returns or phone support.
“The stuff they did send me was of horrible quality”
Box was missing items and customer service was poor.
“Was not given all of the items for my box.”
Paid for two-day shipping but package delayed and refund denied.
“Monsterbass will not answer me about a refund”
Reviewer alleges errors, missing items, and deceptive offers.
“This place is nothing but scams.”
I'd like to say I was impressed, but I was not. The MB Classic Logo Hoodie is advertised as being, quote, "thick, soft, and warm." However, this is not true. While the material is of a thicker quality than what you would find in your average hoodie or sweatshirt, it's still not thick enough to keep me warm on even the coldest days out on the lake. The hood was also of a poor design - it does not fit over my head with any ease and without forcing. I was not satisfied with the purchase and I wanted a refund. When I heard about the difficulties in the return process, I chose to keep it to avoid the hassle.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MonsterBass runs an online store that sells freshwater fishing tackle and related apparel. It offers fishing lures, tackle storage, outdoor apparel, and tackle bags. Product pages list details such as materials, dimensions, and apparel sizing. Customers order through the online checkout and receive shipments at home addresses. The company provides standard support channels for order and shipping questions.