Reviews show a sharp split: some customers got timely orders, while others report serious product and service failures. Several describe live plants arriving in poor condition and say the guarantee wasn’t honored. One reviewer alleges their order was canceled because of a disability, while another praises fast shipping and helpful staff. Overall, similar purchases produced very different results.
Examples from available reviews (Nov 2021 – Feb 2026).
They received dead and very small plants and poor guarantee response.
“They shipped me half dead plants,”
Order was cancelled and they report discriminatory, harassing customer service.
“they denied me service and cancelled my order due to a disability!”
Positive purchase experience with timely delivery and responsive customer service.
“Best purchase experience.”
Service feedback splits between quick, helpful support and sudden refusal to serve. One review highlights prompt assistance and delivery. Another claims the company canceled an order because of a disability and describes hostile treatment.
Few reviews speak directly about price or value. When value comes up, it’s tied to condition: damaged or dead plants lowered the sense of getting what was paid for. With so little to go on, pricing fairness remains unclear.
Experiences range from an easy checkout and on-time arrival to disrupted orders and cancellations. Positive notes point to a straightforward buying process. Negative accounts center on a canceled order and weak support after the purchase.
Product feedback leans negative, with specific reports of dead and undersized plants. One review also points to an inadequate reply to a guarantee claim. No one in this set describes receiving plants in good condition.
Communication accounts vary from responsive, helpful staff to claims of harassment or discrimination. At least one reviewer describes guarantee or warranty communication as unsatisfactory. Follow-through on customer concerns appears uneven.
Overall experiences look polarized, with some highly satisfied and others deeply dissatisfied. Positive reviews stress fast delivery and responsive service. Negative reviews focus on poor plant condition and major service failures, including an allegation of discrimination.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They received dead and very small plants and poor guarantee response.
“They shipped me half dead plants,”
Order was cancelled and they report discriminatory, harassing customer service.
“they denied me service and cancelled my order due to a disability!”
Best purchase experience. Everything I have bought from the Monticello Shop has been so beautiful and unique. All my orders were received in the agreed time and method. Customer service was understanding and accommodating when dealing with some defects in one of my orders. Their responsiveness and customer care took the stress out of an unfortunate situation. They helped make the exchange and get another mirror for me within a week. My only complaint is their selection is massive and it's hard to choose but I am excited for the next sale to add another beautiful item to my house. I highly recommend this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Monticello sells live plants and garden supplies online. Its website lists plant varieties, pots, and other gardening items. Customers place orders through the web store, and the company ships parcels to their addresses. Support channels handle questions about orders and returns. The site also includes product descriptions, care guidance, and stated shipping and guarantee policies.