Customers often praise the showroom selection and call out specific design consultants by name. Many describe on-time orders and hands-on help that made decisions easier. A smaller group reports poor communication and an unhelpful sales representative. Overall, the reviews split between many very positive experiences and a few low-rated complaints.
Examples from available reviews (Dec 2021 – Mar 2026).
Consultant Kelli Croft provided invaluable guidance and exceeded expectations.
“Kelli Croft's guidance, expertise, and professionalism were invaluable”
Contractor recommended Mosaic; design consultant helped with excellent selection.
“the selection is excellent”
Sales representative was unhelpful and became upset when given an SKU.
“the rep didn't want to hear from me at all.”
Reviewer reports a negative experience and warns others about potential issues.
“So apparently I'm the only client who had a negative experience here.”
Staff know-how stands out most. Several reviewers name individual designers and describe guided, step-by-step help, sample pulls, and coordinated selections. Negative service comments show up only occasionally in this group.
Several reviews point to competitive pricing and good value as reasons customers come back. Price comes up less often than service and selection. When mentioned, pricing feedback is usually positive.
Many reviewers describe an easy, efficient project process and thank the team for design support. A few recount a clearly negative visit or warn others about problems, creating a sharp contrast. Most user-experience comments are positive.
Several reviews say the tile arrived on time and looked as expected. One review notes a color mismatch between bull-nose and field tile, an isolated consistency issue. Overall, product feedback leans toward on-time delivery and satisfactory appearance.
Several reviewers mention proactive contact before appointments and well-coordinated updates. Complaints include an unhelpful sales representative and frustration with backorder communication. These issues appear in a minority of reviews but are tied to low ratings.
Overall sentiment leans positive, driven by strong selection, knowledgeable staff, and on-time orders. A minority of reviews give low scores, mainly due to communication problems or a poor in-store interaction. The reviews show a clear split between many high-satisfaction experiences and a few pointed complaints.
For each review, the core experience based on original source reviews.
Sources: yelp.com (20) · Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Contractor recommended Mosaic; design consultant helped with excellent selection.
“the selection is excellent”
Reviewer praises outstanding, friendly customer service and personalized experience.
“They have the best customer service hands down.”
Reviewer is very thankful for their experience with the company.
“very thankful”
Reviewer thanks company for saving pets and praises service.
“thanks for saving the pets lives! best service”
Reviewer is thankful for company saving their dog and praises them.
“Thankful for saving our dog. You are best.”
Tiles arrived timely and looked beautiful; reviewer plans more feedback.
“the tiles arrived in a timely fashion”
Reviewer found a huge selection and helpful staff matching their retro scheme.
“Huge selection, very sweet staff.”
Sales representative was unhelpful and became upset when given an SKU.
“the rep didn't want to hear from me at all.”
Bull-nose tiles matched pattern but had a much whiter background color.
“had a much whiter background color than the large tiles.”
Reviewer prefers this shop for selection, competitive pricing, and good communication.
“they're competitively priced”
Design consultant Makelle helped shape the reviewers vague bathroom remodel ideas.
“working with the design consultant, Makelle.”
Consultant Kelli Croft provided invaluable guidance and exceeded expectations.
“Kelli Croft's guidance, expertise, and professionalism were invaluable”
Jennifer White was savvy, helpful, and worked well with differing client tastes.
“Jennifer White did a superb job!”
Reviewer chose Mosaic after visiting several shops and appreciated product availability.
“purchased my tile from Mosaic.”
Reviewer reports a negative experience and warns others about potential issues.
“So apparently I'm the only client who had a negative experience here.”
Reviewer disappointed by poor communication about a backordered bathroom tile.
“Very dissapointed by the lack of customer service.”
Consultant Jenn provided helpful pre-appointment guidance for bathroom renovation.
“She is amazing - she spoke to us before we arrived”
Designer Gregg provided excellent guidance resulting in a bathroom the couple loved.
“My wife and I love the new bathroom”
Greg's guidance made their renovation decisions productive and efficient.
“With Greg's guidance, we made so many decisions so quickly.”
Designer Jenn listened to needs and tailored tile recommendations for aging-in-place.
“Jenn listened to our needs and explored our likes and dislikes”
Designer Jenn coordinated all selections and made the bathroom remodel easy.
“My designer Jenn Rydzewski made it so easy.”
Jenn tailored recommendations and pulled together cohesive design elements for bathrooms.
“Mosaic team and designer Jenn Rydzewski were fantastic”
Tara provided smooth assistance and recommended substitutions during delays.
“had a very smooth experience.”
Gregory pulled samples based on the reviewer's idea, simplifying decision-making.
“he had samples pulled when I arrived at the showroom.”
The Mosaic Tile Outlet staff are very knowledgeable. They guided me as to what tile would go best with my kitchen. The MTOD0078 MODERN 1X2 BLUE STACKED RECTANGLES GLOSSY GLASS MOSAIC TILE is beautiful. I went ahead and got 3 boxes for the front entrance of my new home. I am very satisfied. I recommend them and will surely return for another visit, just in case I would need more for future projects I have in mind. I recommend the company because of their service, price, and large range of selections of tile. The package arrived as expected and I was happy with the seamless process.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mosaic Tile Outlet runs a retail showroom focused on tile and mosaic products for residential and commercial projects. It carries ceramic, porcelain, glass, and natural stone tile, along with trim pieces and installation materials. Shoppers can see samples in person, book design consultations, and order for delivery or pickup. The store supports remodels, new construction, and trade professionals, and its website includes contact details and photo galleries.