Several reviews describe ongoing service issues, with support repeatedly not responding and problems left unresolved. Customers mention late deliveries, missing items, and products that failed soon after arrival. One reviewer, however, says the chair is comfortable and supportive. Overall, the reviews split between comfort feedback and poor after-sale support.
Examples from available reviews (Dec 2021 – Mar 2026).
Motor failed and customer service did not resolve or respond.
“contacted MotionGrey's support team SIX TIMES”
Order delivery was delayed and partial, with missing items and no support.
“delivery of my order took over a month and was only partial”
Company did not respond to BestBuy emails for two weeks.
“Never respond to email bestbuy send”
Comfortable ergonomic chair providing full support for long office hours.
“one of the most comfortable chairs I have sat in without being too expensive.”
Customers repeatedly describe warranty and repair requests for hardware failures that never get resolved. Several reviews say orders never shipped or arrived only in part. Most criticism centers on delivery and what happens after the sale.
Most reviewers focus on delivery and service problems rather than price. Only one review directly calls the chair affordable and good value. That value note appears only in a small share of comments.
One review highlights long-term comfort and ergonomic support for extended office use. Several others describe a poor experience tied to delivery problems and broken parts. The comfort feedback stands apart from the fulfillment complaints.
Several reviews report product failures, including a motor that stopped working and seat foam breaking down within months. One review offers a positive comfort note, but it is the only one. Most quality complaints point to mechanical problems and cushioning wear.
A repeated theme is support not replying. Reviewers mention emails going unanswered, warranty claims not addressed, and shipping promises that were not kept. Communication problems show up as a major negative.
Reviews contrast one positive chair experience with frequent breakdowns in after-sale service. Low ratings mainly focus on shipping and support. The overall picture is divided between comfort and unreliable customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Motor failed and customer service did not resolve or respond.
“contacted MotionGrey's support team SIX TIMES”
Order delivery was delayed and partial, with missing items and no support.
“delivery of my order took over a month and was only partial”
Company did not respond to BestBuy emails for two weeks.
“Never respond to email bestbuy send”
Seat foam failed within months and warranty support did not respond.
“the complaint remains unanswered”
Company made false shipping promises and failed to respond.
“Shipping promises were complete lies”
Order was never shipped and customer service gave excuses.
“They never even shipped my chair”
This was my first purchase from this particular seller and I was very impressed with what I saw. This chair is a great investment for the office environment, as it is an extremely comfortable chair that will provide good support for those long hours behind a desk typing away on the computer. The material of this chair made me feel as though my back wasn't going to suffer at all compared to a normal plastic-like material common in many other chairs.
The ergonomic style of this chair is also a great quality. It provides full support from the headrest right down to my lower back.I have been using my new office chair now for about three weeks and have not once had discomfort or felt as though there would be any damage done by sitting too much in one day which is a definite plus for me.
This is definitely a great investment and purchase to make for your office, as it is one of the most comfortable chairs I have sat in without being too expensive. Definitely a 5-star chair from a 5-star company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Motion Grey sells office and gaming chairs through its online store. Each product page lists specifications, dimensions, and material details. The site also posts warranty terms and ways to contact support. Customers can buy chairs and seating accessories directly online.