Many reviewers say their orders never arrived, arrived as the wrong items, or were canceled with no refund. A smaller group reports fast shipping and satisfactory purchases at good prices. Several customers mention ongoing unwanted SMS messages. Multiple reports also cite fit and comfort issues with footwear and gloves.
Examples from available reviews (May 2019 – Feb 2026).
Order never arrived and company cannot refund the purchase.
“unable to refund my money.”
Company continued sending SMS messages despite requests to stop.
“Will not stop sending SMS messages despite requests to stop”
Shoes arrived but caused intense foot pain and were unusable.
“I just couldn't take the pain any longer.”
First order arrived earlier than expected and was perfect.
“EVERYTHING WAS PERFECT!”
Reviews repeatedly mention delivery failures and routing mistakes. Several customers describe packages marked delivered to faraway places, canceled orders, or extended delays. Some say refunds were denied and they were told to contact the carrier instead of getting a fix from the company.
Several complaints point to refused price matches. Some shoppers describe strong value, citing low prices and early jacket deliveries. For others, return fees and expensive return shipping lowered the value.
Several customers describe returns as cumbersome and expensive. A few report an easy first purchase with quick delivery. Some buyers say footwear comfort problems made the items unusable.
Multiple reviews mention fit and sizing problems with gloves and jackets. One reviewer reported severe foot pain from shoes, suggesting a functional issue beyond sizing. These product complaints show up less often than delivery and service problems but recur.
Multiple reviewers describe customer support as unresponsive or inconsistent. Several mention SMS messages continuing after asking them to stop. Some say staff redirected them to carriers rather than offering refunds or replacements.
Reviews split between many negative service experiences and a smaller set of positive purchases. Positive comments highlight on-time delivery and good prices. Negative accounts focus on missing deliveries, refused refunds, and poor communication, driving overall dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and company cannot refund the purchase.
“unable to refund my money.”
Ordered BOGO but never received shoes or any correspondence.
“no shoes, no correspondence”
Waited two months and the order remained delayed and slow.
“quick to take your money but slow to send you your order.”
No packages delivered and the company closed without issuing refunds.
“As of today they are no packages being delivered.”
Shoes arrived but caused intense foot pain and were unusable.
“I just couldn't take the pain any longer.”
Shoes arrived late, didn't fit, and returns were impractical and costly.
“it cost more to send back ($71) then the price I paid”
Package stolen and company refused responsibility or timely resolution.
“MS insisted they had zero responsibility”
Boots tracking showed shipment diverted to Alaska and company stopped responding.
“boots arrived in LA then they went to Alaska.”
Received the wrong product and was charged to return the error.
“Ordered an Osprey Sling and received an Osprey backpack”
Package routed to Alaska and company failed to refund or resolve issue.
“they gave me the SAME tracking number and said to ask my local post office”
Website checkout failed and customer service was unhelpful and inconsistent.
“Horrible customer service.”
Jacket arrived early, in perfect condition, and good price.
“Great price on a jacket.”
First order arrived earlier than expected and was perfect.
“EVERYTHING WAS PERFECT!”
Company continued sending SMS messages despite requests to stop.
“Will not stop sending SMS messages despite requests to stop”
Package marked delivered to Alaska while customer lives in Florida; no refund.
“They say the delivered my boots to Houston Alaska . I live in Florida”
Boots delivered to the wrong address and company told customer to contact USPS.
“They sent the boots to the wrong address.”
Ordered tent but company later said item was unavailable and offered no replacement.
“email sent a day later saying they don’t have the tent.”
Company refused to match a lower price after purchase.
“Mountain Steals refused to match the price”
Company would not honor the return policy printed on the receipt.
“They wont even honor the policy written on receipt.”
Gloves were severely mis-sized and return fees were deducted.
“couldn't even get my fingers half way up in the finger holes.”
Company refused to honor price match after price dropped.
“Mountain Steals refused to match the price”
Received wrong item initially and subsequent order was cancelled unexpectedly.
“sent me the wrong item the first time”
Not good experience: I purchased Fuego jacket, it took more than 4 weeks for the jacket to be ready for shipment, and when I finally received it, I didn’t like the quality of the material and most importantly the size was just not right, it was not fitting as I expected. It looks thin and not very warm. And when I contacted the customer care to request a return and refund, it took them 5 days to respond, I don’t think this is a good solution for a wrong size (but I had to use the jacket as the response was too late). I hope this helps Mountain Steals to ensure their manufacturers are producing good products.
First order went smoothly and both jackets arrived promptly.
“1st time order last week went smoothly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mountain Steals is an online retailer focused on outdoor clothing and gear. It sells jackets, boots, tents, gloves, backpacks, and camping accessories. Shoppers view product pages with photos, size choices, and specs, then add items to a cart. The site supports online checkout and shares shipping and return policy details.