Customers often highlight fast delivery, careful packaging, and attentive support. Several reviews mention inconsistent sizing, mislabeled materials, and the occasional faulty item. Some shoppers describe quick replacements and refunds, while others report refused returns and rude staff. Return and refund handling seems to vary from case to case.
Examples from available reviews (Dec 2021 – Mar 2026).
Longtime customer praises outstanding quality, fast delivery, and careful packing.
“Quality is outstanding and would recommend to anyone!!”
Staff refused to complete order, removed Mexico shipping, and acted unprofessionally.
“I absolutely do not recommend them.”
Inconsistent sizing, material mislabeling, and poor packaging caused repeated issues.
“Items incorrectly labled with the type of leather they are made with.”
They quickly responded and organized a replacement for a damaged item.
“Then today they sorted my issue and organised a replacement.”
Reviews show two clear service experiences. Many customers describe quick replies, fast delivery, replacements, and small personal touches like gift wrapping. Other reviews mention refused orders, unanswered emails, and return charges that staff did not sort out.
Few reviews talk directly about price. Some happy buyers connect product quality and fast delivery with good value. Negative reviews point to poor value when items arrive faulty or not as described.
Sizing comes up often, with several reviewers saying it runs small or does not match what’s stated. Packaging and delivery also draw frequent praise for secure packing and quick arrival. A few customers describe difficult returns that hurt the overall shopping experience.
Reviews give a mixed picture of product quality. Some customers praise the materials, fit, and build. Others report unfinished pieces, incorrect leather labels, and repeated defects.
Communication varies widely. Many reviews describe helpful, responsive support that arranged replacements or refunds. A smaller but noticeable group reports rude staff, missing order updates, and messages that went unanswered.
The reviews point to a split customer base. Many buyers report repeat purchases and high satisfaction. Several separate accounts describe unresolved service problems that led to very negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Longtime customer praises outstanding quality, fast delivery, and careful packing.
“Quality is outstanding and would recommend to anyone!!”
Staff refused to complete order, removed Mexico shipping, and acted unprofessionally.
“I absolutely do not recommend them.”
Support promptly resolved a missing delivery despite not handling original order.
“Great service and truly customer-focused.”
They quickly responded and organized a replacement for a damaged item.
“Then today they sorted my issue and organised a replacement.”
Refund processed after a frustrating and emotionally charged return experience.
“I appreciate them making it right.”
Reviewer praises the nicest customer support they experienced.
“Nicest customer support I ever experienced!”
Leather trousers arrived unfinished and support dismissed the defect claim.
“That would be great – then we can both go our own ways.”
Initially cautious buyer became a repeat customer very satisfied with products.
“I love all the material, style and mood of this brand.”
Review reports inaccurate sizing and mediocre product quality.
“Ridiculously inaccurate sizing and mediocre quality.”
Inconsistent sizing, material mislabeling, and poor packaging caused repeated issues.
“Items incorrectly labled with the type of leather they are made with.”
Good quality products, very good service, and properly fitting sizes.
“Great quality products with very good service and speedy delivery.”
Very good quality items that arrived quickly within a week to Spain.
“Very good quality and fast to arrive.”
Impressed by product quality and first-class service with quick delivery.
“I received excellent service from Simon - great communication and quick replies to my questions.”
First-time buyer received first-class delivery, excellent service, and gift wrapping.
“First Class delivery and service”
Good service and fast delivery, but sizing may run slightly small.
“sizing may be slightly smaller than stated”
They charged return shipping and delayed refund despite promised free exchange.
“I had to pay for the return of the garment that was too small”
They refused free return for defective pants and provided poor service.
“Worst Customer Service Ever”
Reviewer expresses overall strong satisfaction with the company.
“Everything about you is great.”
Product arrived very quickly and matched its description.
“The product was delivered extremely quickly and corresponded to the description.”
Reviewer describes the shop as great and very good.
“Great shop and so good”
Consistently impressed by product quality and very helpful customer service.
“Best customer service ever!”
Poor customer service ignored multiple emails and mishandled returns.
“Poor customer service ignoring multiple emails.”
I purchased a custom made leather uniform jacket from Mr. Riegillio .com in 2011 and I had an awful experience. The customer service representative was actually very rude and arrogant to my queries throughout the process. I didn't receive any updates regarding my order and had to call several times to follow up; the service reps did not understand a single thing I said and spoke over me, making the online shopping experience a nightmare all together. If you're not sure of anything, don't expect them to be interested and have your back, as they won't consider your feelings at all. They're just plain ignorant when someone tries finds information regarding his/her order rather than placing orders over phone calls, but that's just absurd given that there are more efficient ways to do this like emailing! ------- Don't use the company, it's extremely frustrating trying to get any sort of information regarding your purchase from them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mr Riegillio is an online retailer that sells leather clothing and accessories. Its e-commerce store lists leather items such as jackets and trousers. Product pages usually show descriptions and photos for shoppers to check. Customers order through the website and can use the company’s online channels for questions about orders and for returns.