Many reviewers mention fast collection, quick delivery, and well-made bags. Several buyers point to clear tracking updates and an easy checkout. Another stream of reviews describes lost or empty parcels, damaged items, and returns that never led to a refund. Several customers also say support did not reply and the website showed errors when they tried to file claims or request refunds.
Examples from available reviews (Nov 2021 – Mar 2026).
Quick collection and delivery with no damage or losses.
“Very quick collect and delivery and no damages or lost items.”
Stunning bag with prompt delivery and good packing.
“Absolutely stunning bag, delivery was prompt, bag was well packed and it came with a dust bag.”
Received empty box and company did not refund the £97 purchase.
“I was sent an empty box”
Waiting over two months for a refund while website is down.
“Over 2 months waiting for a refund !!”
Many reviews describe fast pickups, on-time delivery, and dependable handling. A recurring set of negative reviews reports lost luggage, empty parcels, or returns handled incorrectly. These problems often go with claims that remain unresolved or refunds that never arrive.
Many customers say they found good deals and got products that fit what they expected for the price. Some mention high delivery fees or overly large packaging as small drawbacks. A smaller but noticeable group links poor value to missing deliveries or refunds being held back.
Several buyers say ordering feels simple, with clear navigation on the site. Other reviews describe broken forms, pages that keep refreshing, and photo uploads that fail when reporting damage. These issues show up most during after-purchase steps such as claims or returns.
Many reviews praise the bag construction, the packing, and the included dust bags. Others report torn handles, snapped tags, rubbed-off finishes, or items arriving smashed or ruined. Complaints about quality often lead to follow-up reviews about service or return problems.
Several reviewers mention quick, clear replies and helpful tracking updates from customer service. A large negative group reports no replies, no claim updates, and long waits for refunds. The worst complaints often mention the website disappearing or messages going unanswered.
Many reviewers describe smooth ordering, quick delivery, and products that meet expectations. At the same time, many others report major failures such as damaged or empty deliveries, returns that were not processed, and support they could not reach. Reviews show a clear split between consistently positive purchases and serious breakdowns around claims and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Easy website navigation made buying gifts simple and repeatable.
“The ease of navigating your website has been very helpful”
Website forms reject attachments and provide no acknowledgement or replies.
“There’s no acknowledgement that messages were sent”
Filed a luggage damage claim but received no updates and system error.
“I have not received any updates via SMS or email regarding the status of my claim.”
Reviewer reports terrible service and an unresponsive system.
“Terrible service. Useless, broken, unresponsive system.”
Website fails to accept photos and is non-responsive for reports.
“Do not accept photos. Allways smth wrong. Non responsive.”
Returned faulty bag and received same faulty replacement; customer service was unhelpful.
“I got sent a replacement which was the faulty bag I returned in the first place”
Missing suitcase was located and delivered to door promptly.
“the missing suitcase was delivered to our door by a friendly and efficient gentleman.”
Parcel arrived empty and reviewer did not receive the item.
“My parcel arrived EMPTY!”
Reviewer jokingly told them to come to their house.
“Tell them to come to my house. LOL”
Bag's tag snapped within two weeks and customer service was unhelpful.
“the coach tag had snapped off from the bag”
Lost bag between cities and no updates or phone answers.
“My bag lost between Prague and Florence.”
Company would not accept size exchange despite proof of purchase.
“They would not let me return clothes for different sizes”
Reviewer had a great experience and intends to return.
“Best experience ! Will def come back”
Luggage arrived smashed and reporting website failed to work.
“Arrived home from hols with smashed luggage.”
Reviewer received an empty parcel and found customer service unhelpful.
“I RECEIVED A EMPTY PARCEL”
Purchased bag never arrived but company charged their Visa card.
“This company is a scam.”
Reviewer calls the company scammers and warns others.
“Scammers! Be aware”
Feature to change bag description did not work for reviewer.
“Supposed to be able to change bag description. Doesn’t work.”
Bag handle was falling apart and company failed to provide resolution.
“handle falling apart”
Website repeatedly refreshes and fails to upload damage photos.
“The website doesn’t work. The page refresh automatically all the time.”
Gold plating wore off after two years and warranty claim was denied.
“the gold has rubbed off the front logo”
Received empty box and company did not refund the £97 purchase.
“I was sent an empty box”
Returned bag but company claimed different contents and refused refund.
“instead they received a "baby wipes"???”
Returned bag was received by depot but company claims warehouse didn't receive it.
“the warehouse hasn’t received this”
Package returned as 'wrong address' and reviewer hasn't received a refund.
“The package was returned to sender due to the "wrong address”
Bag latch stuck and customer support is unreachable.
“bag latch will not open the bag”
Company denied a tracked return but refunded after payment dispute.
“They claimed my return never arrived”
Returned damaged bag but company repeatedly denied receiving parcel and didn't refund.
“they keep saying they have not received the parcel”
With a designer bag, I have a sense of confidence. I get quality bags from selected stores. The customer service of this company annoyed me, and at no time in the future am I going to get anything from them. They are so unkind and unprofessional. I ordered a bag designed by Kate Spade New York, but they decided to deliver MarcJACOBS. During the ordering process, I was categorical on the size, color, and designer. I contacted them and raised my concern. Instead of apologizing and guiding me on the return process, the customer care person started a blame game. I was furious, and I couldn't handle this. The following day, I reached out to them. This time whoever responded was ethical, advised me on the return process. A few days later, my Kate Spade New York bag arrived. Though I was happy, this was the worst online shopping experience I have ever had.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MyBag is an online retailer selling handbags, backpacks, luggage, and related accessories through its e-commerce store. Product pages usually show photos, brand information, and item specs. Customers place orders online, and courier partners deliver to their addresses. The site also includes order tracking, returns details, and contact options by email or phone.