Customers often describe late or missing deliveries and mixed outcomes when seeking refunds. Several reviewers say the products are fake or poorly formulated, and one person reports severe hair loss. One review differs, noting good packaging, on-time delivery, and better support after a follow-up.
Examples from available reviews (Nov 2021 – Mar 2026).
Order never arrived and refund requests were ignored.
“I ordered my hair products Botanic Batana Hair Oil and I never received anything.”
Product was fake and the company refused a refund.
“Company is a complete fraud.”
Product caused severe hair loss after one use and seemed fake.
“after using it once, my hair fell off in clumps.”
Good products, packaging, and delivery; initial customer service poor but later improved.
“The second lady took the time to listen and slowly made everything clear to me.”
Most negative feedback focuses on shipping and returns. Reviewers describe orders that never arrived, deliveries delayed by weeks or months, refunds being denied, and recurring charges they didn’t expect.
Many reviewers question what they got for the money they paid. Allegations of counterfeit items and refusals to issue refunds shape the view that the value is poor.
Several customers say checkout and the post-purchase process feel difficult. They mention unclear subscription details, repeated billing, and order issues that drag on without resolution.
A large share of reviews raise concerns about authenticity and formulation. Complaints include watery or overly foamy textures, items viewed as not genuine, and one report of hair loss after a single use.
Most reviewers describe slow or unsatisfying replies from support, along with requests for more proof. One review notes a clear improvement after escalation, but it reads as an outlier.
Most accounts center on orders that never get resolved and disputes over whether products are authentic. A few experiences differ, including one detailed report of good delivery and helpful support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order never arrived and refund requests were ignored.
“I ordered my hair products Botanic Batana Hair Oil and I never received anything.”
Product seemed fake and customer service was unresponsive.
“The product is NOT genuine Batana oil.”
Product was fake and the company refused a refund.
“Company is a complete fraud.”
Returned item but refund was denied after shipping label dispute.
“These ppl are crooks NEVER order anything from these ppl.”
Order delayed over two months and refund was refused.
“I've been chasing my order for more than 2 months”
No improvement after 90 days and refund denied over video requirement.
“Their policy of no questions asked is not true.”
Accidentally enrolled in a monthly subscription and charged repeatedly.
“Nowhere on the site was it clearly stated that I had subscribed to a monthly plan.”
Order not received and rating reflects shipping issues.
“I still have not received my products.”
Requested a refund for unopened products but the request was rejected.
“Products received unopened and i immediately requested details for a refund.”
Product claimed fake and company refused to refund money.
“Fake fake this mess not real”
Product was watery, foamed like soap, and considered not genuine.
“The oil is not oil because it is watery and foams like soap.”
Product caused severe hair loss after one use and seemed fake.
“after using it once, my hair fell off in clumps.”
Product was fake, used AI voice, and came from China.
“This is FAKE and a scam.”
They have a wide range of quality products at reasonable prices, with good packaging, fast deliveries though their customer service average. When I wanted to buy some skin creams from them, the lady who first responded to my queries was not fully acquainted with the product. I was dissatisfied with the kind of information she gave about the creams. Since I needed this cream, I had to contact them later in the day. I was hoping I would get someone else, and which I did. The second lady took the time to listen and slowly made everything clear to me. It was impressive, and at this point, I was confident in placing the order.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Nganic runs an online store selling beauty and personal care products. Its product pages list ingredients and give usage instructions. Customers order through the website and pay with standard checkout methods. Nganic ships within the country and abroad, and offers support through email and web forms for order questions.