Most reviews say delivery, returns, and refunds fell short of expectations. Many customers report clothes that look different from the website photos and are made with low-quality fabric. Several reviewers describe customer support as unresponsive or evasive. One reviewer reports good product quality and helpful service.
Examples from available reviews (Dec 2021 – Mar 2026).
Items were poor quality, misdescribed, and refund incomplete.
“some items described as cotton were 100% polyester”
Company did not reply and customer lost money on returns.
“out $101 because they did not send me info on the return label.”
Wrong dress was sent and company refused a full refund.
“they sent the wrong one”
Customer satisfied with product quality and helpful customer service despite delivery delays.
“Very impressed and pleased with the quality of their products and the friendly customer service.”
Customers repeatedly report late or missing deliveries, and some say orders arrived incomplete. Several reviews mention partial refunds, double charges, or refunds that never arrived. Some complaints say the company asked customers to pay return postage or offered small credits instead of a full refund.
Reviewers often say refunds fall short of what they paid or come back only as small credits. Several accounts describe being told to keep incorrect items for a minimal payment instead of getting a full refund. Positive comments about value for money are rare.
Buyers describe long delivery timelines, along with missing or unusable tracking numbers. Returns often stall or are said to be lost in transit, which pushes some customers to file payment disputes. One reviewer reports a delayed delivery that ended with a satisfactory resolution, which stands out from the rest.
Multiple reviews describe cheaper synthetic fabrics, poor stitching, and inconsistent sizing. Several customers say the items they received look very different from the online photos and sometimes arrive with strong odors or visible damage. One reviewer praised the product quality, contrasting with most comments.
Many reviewers report no reply from support or only automated responses. Some say agents could not find their orders or stopped responding about returns. A few customers describe hostile or unhelpful exchanges when they did get through.
Most reviews focus on problems with fulfillment, returns, and items that do not match how they were presented online. These complaints show up repeatedly across service, product quality, and communication. One higher-rated review sharply contrasts with the mostly negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Long delivery and products differed significantly in color and fabric.
“Order took 1.5 months to arrive”
Wrong shirt sent and company demanded return postage without refund.
“They sent the wrong shirt.”
Fabric seemed disposable and damaged pants could not be returned.
“Fabric is cheap wear it twice.”
Wrong color arrived and company offered partial payment to keep it.
“They wanted me to pay for it to be returned”
Company sent wrong size and refused to communicate about returns.
“They refuse to communicate with me about returning the item for a refund.”
PayPal issued a voucher and seller appeared untrustworthy in dispute.
“I have eventually got most of my outlay refunded by PayPal in the form of a credit voucher”
I've been shopping here for a few years now. Very impressed and pleased with the quality of their products and the friendly customer service. Never had any problems with either of their processes and they always have the styles that I'm looking for. The prices are good, too. However, I recently ordered 2 Hooded Patch Pocket Wool Color Block Coats for my mum and sister. There are delays but I’m hopeful the delivery will be made soon as I have contacted the customer care rep. He has apologized for the delay and assured me of delivery in two days time. Cant wait to present them as gifts to my loved ones.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ninacloak is an online apparel retailer selling dresses, tops, pants, shoes, and related accessories. Each listing includes photos and a written description. Customers order through an ecommerce storefront for home delivery. Support is typically reached through website forms and email. Product pages usually include sizing and fabric details to guide purchases.