Many reviewers say the device noticeably reduces wrinkles and leaves skin smoother when it works as expected. A large share describe early breakdowns, overheating, and at least one safety incident. Reviews also repeatedly mention shipping delays, billing issues, and refund trouble. Customer service sometimes sends replacements, but many customers describe slow replies or support that never resolves the problem.
Examples from available reviews (Dec 2021 – Mar 2026).
Long-term use tightened and lightened skin with visible wrinkle improvement.
“I really saw a big improvement in my wrinkles”
Device failed after eighteen months and company offered no repair option.
“After about a year and a half, the device became completely inoperable.”
Company repeatedly charged cancelled subscription and ignored customer requests.
“They repeatedly charge my credit card for a reoccuring subscription that I cancelled.”
Order marked delivered but customer never received it or updates.
“my order has been delivered but I didn't receive anything!”
Some reviewers mention fast replacement shipments and helpful service staff. More reviews describe slow replies, unanswered questions, and long back-and-forth over refunds or canceled subscriptions. Several customers also report continued charges after canceling.
Customers who get a working device often say the results justify the price, pointing to visible wrinkle reduction. Reviews that mention defective units, short lifespans, or unresolved billing describe poor value. Being charged for orders that never shipped adds to the sense of losing money.
Reviewers with good results report more moisturized skin, fewer lines, and visible changes within weeks. Others say they saw no improvement after months, found sessions time-consuming, or experienced adverse effects, including a burn. Experiences differ sharply depending on whether the device works and whether the order arrives.
Multiple reviews describe strong cosmetic results and better skin texture when the device runs properly. Many others report mechanical problems such as fan failures, overheating shutoffs, and units that stop working within months. Several customers say their device arrived defective or previously used, and at least one review mentions a safety-related injury.
A common theme is late shipments, orders that never go out, and packages marked delivered that customers say they did not receive. Many reviewers mention missing tracking updates and messages to support that go unanswered. A smaller number describe smooth shipping and clear communication.
Reviews split between customers who report effective anti-aging results and those who run into delivery, billing, or hardware problems. Positive experiences tend to come with a working device and on-time fulfillment. Negative ones focus on malfunctions, slow or missing communication, and difficult refund or charge disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Tried rental subscription, enjoyed the device, and plans to buy it.
“ended up loving the device.”
Customer service is responsive but paid order still not shipped after five weeks.
“still not shipped.”
Long-term use tightened and lightened skin with visible wrinkle improvement.
“I really saw a big improvement in my wrinkles”
Purchased NIRA lasers for wife and she absolutely loved them.
“she absolutely loved it!”
Precision laser removed undereye wrinkles and lifted hooded eyelids effectively.
“removed my undereye wrinkles like magic”
Received quickly and saw noticeable results within about sixty days.
“I have already seen results!”
Device failed after eighteen months and company offered no repair option.
“After about a year and a half, the device became completely inoperable.”
Order not dispatched despite assurances; reviewer will dispute via bank.
“they have not despatched my shipment”
Customer service sent a Nira Pro+ replacement and reviewer is satisfied.
“a very kind customer service person sent me the Nira Pro+”
Device stopped after two uses and customer support has not resolved it.
“Mine stopped working after two uses.”
Received a used device with a broken seal and used skincare product.
“They sent me a used device which had it's seal broken.”
Expensive purchase followed by slow shipping that exceeded ten days.
“slow shipping that takes over 10 days.”
Nira products visibly reduced wrinkles and reversed signs of aging.
“it is like going backwards in time.”
Husband notices skin looks more youthful thanks to the Pro laser.
“my skin looks so youthful”
Purchased Precision laser for mother; her skin looked better in two months.
“her skin looked visibly so much better”
Customer service promptly replaced faulty lasers and replacements currently work.
“they sent me replacements for both lasers.”
Fan stopped working in under two years and support offered only discount.
“the fan in the device stopped working in less than 2 years.”
Product kept skin moist all day and felt silky.
“My skin stay moist all day .”
Device caused a second-degree burn on user's face.
“I got a second degree burn on my face”
Fan on Pro stopped working and device overheated and shut off.
“Fan on pro stopped working - it gets too hot and turns off!”
Order marked delivered but customer never received it or updates.
“my order has been delivered but I didn't receive anything!”
Used device twice daily for three months with no improvement.
“have seen NO effect whatsoever”
Approved return but company failed to provide a return label.
“still waiting for a returns label three weeks after the return was approved.”
Received multiple nonworking devices and could not secure a refund.
“So no working devices and no refund. Shocking”
Company repeatedly charged cancelled subscription and ignored customer requests.
“They repeatedly charge my credit card for a reoccuring subscription that I cancelled.”
Nira Pro not delivered six weeks after purchase despite payment.
“has not yet been delivered.”
Charged for an expensive order that never shipped and lacked updates.
“They were quick to charge me for $800+. 2 weeks later, nothing shipped.”
Device barely heats and treatments take hours, refund appears difficult.
“it is a useless piece of equipment, barely heats up even on the highest setting”
Received a defective device twice and was offered inadequate compensation.
“I Got another defective device with the exact same issue.”
Device stopped working after seven months and customer service didn't reply.
“I’ve had my device 7 months & it’s stopped working.”
Customer service was slow, evasive, and refund was difficult to obtain.
“I’ve received a refund but boy was it hard to get it.”
Order placed over a month ago with no shipping confirmation received.
“Still haven’t receive any shipping confirmation.”
Extremely poor customer service with long delays; refund was eventually issued.
“Worst customer experience I have ever encountered, please avoid!!”
Order delayed, poor communication, and misleading promotions for non-US customers.
“This company doesn’t even deserve one star!!”
Order not received and customer service is slow and unreliable.
“Their customer service is awful and takes forever to respond”
Order not dispatched and company not responding to emails or calls.
“Company not responding to emails, DMS or answering the phone.”
Package stuck at delivery depot and company stopped responding to queries.
“The package has been at the delivery depot for over a week!”
Nira is the best online site to order lasers. I'm so excited about this purchase, and the price isn't bad at all! I got my lasers shipped on time, actually three days earlier than expected! The customer service reps are very helpful and friendly. They helped me track my order and kept me well informed about my purchase. The laser has perfectly reduced the wrinkles on my skin and I'm very pleased with the results so far. I will continue buying lasers at Nira and I would definitely recommend this site to anyone who is looking forward to purchasing a laser. Thanks Nira! You're the best!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
NIRA Skin makes and sells at-home laser skincare devices and related skincare products. The lineup targets wrinkle reduction, smoother texture, and facial rejuvenation using light-based devices. NIRA Skin sells through its own website and authorized online channels. The company posts user guides, safety details, and warranty information, and offers customer support for setup and troubleshooting.