Customers say the products work well, with shampoos and conditioners leaving long, fine hair fuller and softer. Several reviewers praise support for quickly replacing missing items and sending replacements. One reviewer says the company wouldn’t cover return shipping and responded in a condescending way. Overall, feedback highlights strong results and mostly responsive service, with one returns-related complaint.
Examples from available reviews (Dec 2021 – Mar 2026).
Shampoo and conditioner made long fine hair feel fuller and softer.
“it made my hair feel fuller and soft and amazing.”
Company refused return shipping and provided condescending customer service.
“they refuse to pay for return shipping.”
Customer service promptly replaced Octowand bases at little or no cost.
“they’re extremely helpful and send me a new base at little to no cost.”
Received helpful staff advice and is pleased with hair results.
“I really like how my hair looks now!”
Several reviewers describe quick, helpful service that sends replacement parts or missing items. Some say staff shipped new bases for little or no cost. One review mentions refused return shipping and an unpleasant tone, and that complaint appears isolated.
Customers tie value to how well the products perform and, at times, to replacements provided at no cost. Free parts or replacements add to the sense of getting good value. Direct complaints about pricing or refunds are minimal in this set.
Reviewers point to visible styling results, including more fullness and softer hair. Lines such as “I love their shampoo” and “I really like how my hair looks now” show strong day-to-day satisfaction. A few fulfillment issues come up, but reviewers say staff fixed them.
Reviews emphasize results on long, fine hair, with hair feeling fuller and softer after use. Multiple reviewers call out the shampoos and conditioners for these improvements. The available feedback does not mention technical defects or durability problems.
Most reviewers describe clear, helpful replies from support and timely follow-up. One person reports a condescending tone and a refusal to pay return shipping; no other comments echo that. Overall, customers describe responsive communication rather than lack of contact.
Most experiences read as positive, driven by product results and responsive support. One low-rated review centered on return shipping stands out against several high-rated comments. Overall, customers report satisfaction with performance and support, while one dispute shaped a single customer’s view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shampoo and conditioner made long fine hair feel fuller and softer.
“it made my hair feel fuller and soft and amazing.”
Company refused return shipping and provided condescending customer service.
“they refuse to pay for return shipping.”
Customer service promptly replaced Octowand bases at little or no cost.
“they’re extremely helpful and send me a new base at little to no cost.”
Customer service promptly fixed a missing item and shipped it.
“I love their shampoo.”
My name is Keyring and I'm a happy customer of NuMe. The company sent me an email with a discount code for ceramic straighteners and I decided to give it another try, as before I wasn't very well informed about the services and prices they provide. The website has been updated, I was able to choose the best option for me and place my order in just a few minutes. The staff helped me understand which hair straightener should match my requirements and gave me excellent advice about using them. It's been two weeks since I placed the order and I really like how my hair looks now!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
NuMe is a haircare and styling brand that makes tools and personal care products. Its lineup includes flat irons, curling wands, brushes, plus shampoos and conditioners. NuMe sells through its online store and authorized retail partners. The company also offers accessories and replacement parts for styling tools. Customer help typically covers warranty details, return instructions, and ways to contact support.