Reviewers often highlight responsive support and hassle-free exchanges. Many customers say the shoes are well made and comfortable. A noticeable set of complaints focuses on packages that never arrived, slow refunds, and items that showed up damaged. Overall, the reviews mix smooth purchases with some orders that never get resolved.
Examples from available reviews (Jul 2019 – Mar 2026).
Customer support efficiently changed orders and processed a refund quickly.
“The whole communication was super smooth and customer support was friendly and courteous.”
Heels are very comfortable and well-reinforced for long wear.
“Their heels are so comfortable I literally often sleep while wearing them, not joking!”
Order was returned and reviewer still has not received a refund after 60 days.
“I have never experienced such horrible customer service, and I order online frequently.”
Shoes arrived scratched and too narrow despite correct size.
“they were all scratched up”
Reviewers often mention quick order changes, smooth cancellations, and fast refunds. Several describe customer service fixing sizing or fulfillment problems without much delay. Another group reports orders that never got resolved and refunds that took a long time.
Customers frequently point to competitive prices and deals that make it easier to try different styles. Some say returns cost too much and mention partial or short refunds. Value comes up alongside both strong satisfaction and complaints about post-purchase costs.
Many reviewers describe a site that’s easy to use and a broad range of styles. Returning customers mention repeat buys and steady product availability. A smaller number point to slow or missing deliveries that disrupted the experience.
Most comments praise the build, comfort, and sturdiness of the shoes. Several say the materials match the photos and that the heels feel comfortable. A minority report problems like scratches, squeaks, or parts that feel cheaply made.
Many reviews call out clear, timely replies from support and useful guidance. Others mention slow email responses or no reply after order issues. Communication ranges from proactive help to no follow-up.
Reviews show many smooth purchases and service wins, alongside a clear set of serious problems. Positive feedback centers on comfort, fit, and quick help from support. Negative comments focus on non-delivery, delayed refunds, and occasional damage on arrival, leaving a split overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order never arrived and seller hasn't provided updates or refund.
“WHERE ARE MY SHOES”
Shoes are cute and customer service responded quickly and helpfully.
“They responded quickly and helped me with my questions.”
Bought Halloween shoes with good customer service and great products.
“Good customer service and incredible shoes.”
Customer service was fast and helped with the order.
“Very fast and helped me with my order”
Customer service responded quickly and was very helpful.
“Responded very quickly, and are very helpful”
Support was responsive and shoes are very cute.
“Super responsive and super cute shoes.”
Staff were super helpful and responsive.
“Staff super helpful and responsive !”
Received quick response and the issue was resolved.
“Quick response and issue was taken care.”
Company contacts customers promptly and provides a hassle-free experience.
“They reach out in a timely manner”
Store has a good collection; reviewer awaits their order.
“Good collection, waiting for my order to arrive!”
First order arrived timely and the boots are gorgeous.
“I received everything in a reasonable time and my boots are GORGEOUS!”
Support is prompt and products are consistently appealing.
“They’re always so prompt in assisting me”
Shoes arrived scratched and too narrow despite correct size.
“they were all scratched up”
Loves buying shoes from this store and appreciates trans-friendly stance.
“Trans friendly ❤️”
Large variety of shoes available and reviewer loves it.
“There are just so many options of of shoes I love it”
Service canceled order promptly and refunded the purchase.
“They were vere helpful and canceled the order and refunded the purchase price.”
Reviewer praises products and quick manager responses.
“Best products, services, fast respond from managers)”
Shoes true to size, great deals, and wide selection.
“I freaking love them it true to size”
Support responded promptly and was very helpful with order issue.
“messaged support that got back to me promptly and were very helpful.”
Fulfillment was excellent and aftersales issue handled as requested.
“Excellent fulfilment Managed our aftersales issue exactly as we asked.”
Poor sizing and slow email support caused a very bad buying experience.
“Their shoe sizes are completely off”
Shoes ran a size smaller and company required return shipping payment.
“the shoes fit a whole size smaller than they were.”
Order never arrived and company stopped responding to emails.
“Never received them and they stopped replying to my emails months ago.”
Delivery was slow and customer service refused returns or exchanges.
“It can't be re-sold for a second time, so we can't return or exchange it for you.”
Order neither shipped nor refunded after four weeks.
“AFTER 4 WEEKS NEITHER ORDER SHIPPED NOR REFUND”
Return process failed after suspicious return address and no refund.
“the address was sketchy.”
I love, love, love my stilettos that I bought from Only Maker and have gotten many compliments on them. I have never received such a positive response about a shoe purchase before. I have told everyone about your site, and will continue to do so! I'd also like to appreciate your customer service team. one of your representatives was so amazing! She was so helpful and guided me through the entire process. She even called me the next day to see how I liked them. I am absolutely in love with my new shoes and am excited for my next purchase!!! Thank you for everything and I will be recommending you guys to all my friends!
Shipping is very slow and shoes are cheaply made.
“Shipping takes forever , the shoes are cheap made”
International order arrived in under three weeks with excellent service.
“in less than 3 weeks they arrived in South Africa at my door.”
Shoes matched pictures and were comfortable; customer service responsive.
“perfect material and very comfortable to walk in.”
Wide selection enabled finding prom heels for a size 14 teen.
“They have such a wide selection I couldnt believe it!”
Found bright heels to pair with my outfit as a drag performer.
“I was looking something bright to team with an black t shirt,black leather trousers and came across these heels”
Customer support efficiently changed orders and processed a refund quickly.
“The whole communication was super smooth and customer support was friendly and courteous.”
Refund was short and customer paid shipping for a damaged or incorrect product.
“They owed me $41.99 and refunded $36.99”
Bought many shoes; well built, good prices, fast delivery to Germany.
“Good choice, well built, nice prices and a very fast delivery to Germany, where i live.”
Reliable site offering wide sizes and friendly customer support.
“They're the only place that do such a range of sizes in so many styles, always keeping with the trend.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Only Maker runs an online footwear store that sells shoes and related accessories. The site lists products with photos, size details, and material notes. Shoppers order through the online checkout and can reach support through site messages or email. The company keeps product and sizing information public so customers can compare styles and fit.