Reviews focus on orders that never arrived, long delays, and repeated breakdowns in customer support. Several customers say they were charged for orders they did not receive. One review gives a comparatively higher rating but still mentions a late delivery. Most complaints center on shipping, billing, and slow or absent responses.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer says item was never delivered and calls company scammy.
“They never delivered.”
Company demanded payment for a package returned to sender.
“they continue to send me payment demands for a product I never received.”
Company will not exchange items for wrong international sizes.
“they will not change if the item is too big or small”
Product delivery was delayed and customer service was unresponsive.
“my product was delayed for about a month”
Many reviews describe orders that never showed up and shipping that stretched out for long periods. Several customers say support was unhelpful or did not respond when deliveries were late or missing. One review stands out with a higher rating while still pointing to a delivery delay.
Customers point to billing issues, including being asked to pay for packages returned to sender or not received. These billing complaints form a clear negative cluster in the dataset. Only one higher-rated review suggests any value, and even that is limited.
Reviewers describe long waits for orders, with repeated mentions of delays ranging from 21 to 30 days. One person says they could not exchange items due to international sizing mismatches. The path from ordering to receiving appears repeatedly interrupted by shipping and return problems.
Few reviews discuss product condition. The only product-related issue mentioned is sizing and not being able to get an exchange. No recurring complaints mention defects or material quality.
Reviewers describe support as slow to respond and unhelpful in interactions. Some use strong terms, calling the company shady or scammy. Very few reviews mention any useful follow-up or resolution from staff.
Most reviews describe negative buying experiences tied to delivery problems, billing disputes, and weak customer service. One higher-rated review creates a small counterpoint and a mild split in sentiment. Across the reviews, positive service patterns do not repeat.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer reports very poor customer service and calls company shady.
“Worst customer service ever.”
Reviewer reports very poor customer service and calls company shady.
“Worst customer service ever.”
Reviewer says item was never delivered and calls company scammy.
“They never delivered.”
Reviewer says item was never delivered and calls company scammy.
“They never delivered.”
Order unreceived after 21 days and customer service was unhelpful.
“It's been 21 days and counting since I ordered.”
Order unreceived after 21 days and customer service was unhelpful.
“It's been 21 days and counting since I ordered.”
Company demanded payment for a package returned to sender.
“they continue to send me payment demands for a product I never received.”
Company wants to charge customer after returned item not received.
“They are wanting to charge me still for an order I don't have.”
Company will not exchange items for wrong international sizes.
“they will not change if the item is too big or small”
Order unshipped after 30 days and support did not respond.
“after 30 days the order still hasn't been shipped.”
I am an upgrade tights customer specifically DELTA TIGHT and I visited a new boutique of the OROS Apparel company. They told me that my product was delayed for about a month and asked for my tracking number as it should arrive tomorrow. After half an hour of waiting I got nothing but not even an apology from the manager, assistant manager or customer service representatives. You can imagine how mad I was. Finally they sent me a link to the online application where I have to fill out all information including my height, weight, waist size and color preference of the tight if any. Even though i had to abide by the instructions given, I don’t want anyone t go through the same experience again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
OROS runs an online store that lists products and takes customer orders. It accepts electronic payments and arranges fulfillment and shipping. Shoppers can find product pages, payment options, and support contact channels. Similar retail sites typically also post shipping policies, return steps, and customer service contact details to guide buyers.