Many customers say student packages arrived late, went missing, or never showed up, and several report diploma frames that were never delivered. Reviewers often say customer service did not return calls or emails. Some describe being charged for orders that shipped only in part, or not receiving promised refunds. One higher-rated review still mentions a delayed order and confusion linked to out-of-stock items.
Examples from available reviews (Nov 2021 – Mar 2026).
Neither student received packages and customer service didn't respond.
“Contacted customer service several times with no response.”
Only three of five boxes delivered and customer service unreachable.
“only delivered 3 boxes and only the 1st one was worth anything.”
Attempted to track a package and company was bankrupt.
“I called to track down a package and they went bankrupt.”
Order delayed and company failed to communicate about out-of-stock problems.
“We have paid for an item that was not delivered.”
Customers describe orders arriving incomplete or with items canceled. Several say boxes were delivered to the wrong address or showed up well after the term began. One review says the company became unreachable when tracking was needed.
Multiple reviewers say the box contents felt low-quality and not worth the price. Some report that only one item in a multi-box order seemed valuable. One review specifically says a discount did not apply.
Reviewers report long shipping delays, with waits ranging from weeks to months. Tracking attempts often did not provide useful updates. A few also mention trouble canceling duplicate orders.
Several reviews say diploma or graduation frames never arrived. One review directly calls the box contents a waste of money. Few reviews mention damaged or defective items.
The most common complaint is customer support that does not respond. Reviewers describe endless voicemail loops and emails that go unanswered. Several say refund requests and order-status questions were ignored.
Most reviews pair missed or late deliveries with weak support after purchase. A smaller set rates the experience higher but still points to delays or stock problems. Very few reviews highlight dependable delivery or fast refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Neither student received packages and customer service didn't respond.
“Contacted customer service several times with no response.”
Multiple packages missing and company failed to respond to inquiries.
“My child has received only 3 of the 5 packages I ordered.”
Diploma frame never arrived and customer service didn’t respond.
“I ordered a diploma frame on May 23, 2023. To date, I have not received it.”
Only three of five boxes delivered and customer service unreachable.
“only delivered 3 boxes and only the 1st one was worth anything.”
Packages arrived late and service didn't meet expectations.
“Welcome package arrived a month after school started”
Packages arrived at wrong times and the company didn't respond.
“I cannot find a phone number and the do not answer emails.”
Attempted to track a package and company was bankrupt.
“I called to track down a package and they went bankrupt.”
Company cashed check but failed to refund or respond afterward.
“They deposited my check but when I followed up to check status of the order, they said they had no record of it so.”
Charged for four items but only two were shipped and emails ignored.
“They charged me for all 4 but only sent 2.”
Discount wasn't applied and there was no way to contact customer service.
“there is virtually no way to contact a human being!”
Request for refund ignored and phone directs to voicemail without response.
“Phone goes straight to voicemail giving instructions to contact them through customer service @ocm.com.”
Diploma frame never arrived and company did not respond to inquiries.
“You cannot talk to anyone when you call and now my emails are not being responded to.”
Ordered frame never arrived and promised refund never issued.
“No one answers calls or emails.”
Order delayed six months and company became unreachable for refund.
“Have been waiting six month for an order and cannot reach anyone at this company.”
Order arrived late with many items cancelled and refunds delayed.
“Took over a month to receive order.”
Service was unreliable and boxes felt overpriced and low-quality.
“Total waste of money!”
Unable to cancel duplicate order and phone numbers were unanswered.
“I've been trying to cancel a duplicate order.”
Boxes were delivered to the wrong address and daughter never received them.
“My daughter never received her box.”
Graduation frame not received and company is unreachable.
“have not received almost 7 months later and can not get in contact with them”
Care packages never arrived and refund hasn't been issued despite emails.
“She hasn’t received anything! They promised a refund and still NOTHING!”
I wish I had seen these reviews before placing this order. I ordered a bedding package for my nephew's new room on campus on August 11 and by September 10th we had not yet received our order. When I made an inquiry, I was given excuses that the items were out of stock. It could have been honest and told me that there were delays in production and delivery. No one contacted me to let me know there were problems when I asked if there were any problems when ordering. It's the most unprofessional company I have ever dealt with. We have paid for an item that was not delivered. PROBLEMS FROM THE START!! I would NEVER purchase from this company again! If you can, go to another company for your bedding needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Our Campus Market runs an online store for campus-focused products. It sells student care packages, welcome boxes, and graduation items like diploma frames. Customers order through the website and enter dorm or home shipping addresses. The business takes online payments and ships parcels through common carriers. Listings usually note the item type, frame size options, and delivery choices.