Most reviewers mention fast delivery and quick, responsive customer support. Many say the lenses were made correctly and the online ordering process was easy. A small number report serious issues such as wrong prescriptions, missed overnight deliveries, or incorrect insurance details. Those cases often led to returns, remakes, or long back-and-forth with support.
Examples from available reviews (Dec 2021 – Mar 2026).
Christine helped change the shipping address so glasses arrived on time.
“Christine was amazing, she helped me change my shipping address so my glasses would arrive the same time I did for an important work conference.”
Strong prescription glasses arrived within a day and fit well.
“had them on his face the next day 10AM on a Saturday.”
Wrong prescription caused headaches and lengthy delays; customer service was slow.
“slooooooow.... sent wrong prescription, gave me hideous headaches, had to return glasses, and then sloooooow again.....”
Lenses were fine but incorrect insurance information caused out-of-pocket cost.
“their information on which insurance they take was wrong”
Service feedback focuses on quick production and fast shipping. Reviewers often describe same-day processing, next-day delivery, or two-day turnaround, and many say they use the express options repeatedly. A smaller set mentions missed overnight promises or slow fixes when an order arrives incorrect.
When reviewers mention value, they usually point to low prices with acceptable or strong build quality. These comments appear less often than praise for service or communication. Only a few raise concerns about price given the problems they experienced.
Customers often call the website and ordering steps simple and easy to follow. Several say the company kept them updated at each stage. Very few describe the interface as confusing.
Most reviewers report accurate prescriptions, well-fit lenses, and smooth progressive transitions. Some describe remakes or tint corrections when the first pair did not match expectations. A small but significant group reports wrong prescriptions that required returns.
Live chat and customer support come up often, mostly in a positive light. Many reviewers highlight helpful, knowledgeable agents who explain choices and solve problems. Incorrect insurance guidance or slow replies show up less often, but they have a noticeable impact when they occur.
Most reviews tie together fast fulfillment, accurate lenses, and strong chat support. Another set points to occasional breakdowns that trigger returns, delays, or unexpected costs. The result is a split between smooth orders and disruptive problem cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Agent Christine answered promptly and provided helpful information and pricing.
“Christine answered my question, and even provided extra information that was relevant and helpful.”
Chat rep Christine clearly explained ordering options and timing for a trip.
“Customer service rep Christine (on chat) was excellent”
Reviewer reports great customer service and support from the company.
“Great customer service and support”
Lenses were fine but incorrect insurance information caused out-of-pocket cost.
“their information on which insurance they take was wrong”
Company honored warranty and replaced degraded lenses, returning new ones quickly.
“Overnight took care of me 100%.”
Christine was very helpful and professional and offered multiple options.
“Very helpful and professional, Christine was great”
Received a perfect-fitting replacement; Denisse provided outstanding, above-and-beyond service.
“She went above and beyond to make sure I was confident with my choice”
Lenses fitted precisely into provided frames with accurate progressive transition.
“The lenses are perfect.”
Reviewer reports great glasses and great service from the company.
“Great glasses great service”
Reviewer praises the product quality combined with a low price.
“Great product for a low price!”
Customer service corrected PD error, repaired lenses, and reshipped them overnight.
“They shipped them OVERNIGHT again!”
Customer service promptly corrected lens type and remade progressives at no charge.
“I sent my glasses back and they made them into progressives and mailed them back at no extra charge.”
Reviewer received glasses within 24 hours and appreciated very responsive service.
“I literally recieved glasses in 24 hours.”
First-time customer received new sunglass lenses quickly; process took about seven days.
“The entire process took about 7 days.”
Easy exchange process; Christine and Denisse provided prompt, helpful support.
“Christine was very helpful, and made the exchange process simple.”
Single chat contact: Christine thoroughly answered three questions and added important information.
“Christine answered my 3 questions thoroughly and even added important info.”
Christine provided simple, helpful assistance and made the process easy.
“Christine was great to work with”
Needed temporary post-op glasses and they arrived the very next day.
“they arrived the very next day.”
Christine provided speedy, competent, and courteous assistance to the reviewer.
“Christine provided excellent help.”
Wrong prescription caused headaches and lengthy delays; customer service was slow.
“slooooooow.... sent wrong prescription, gave me hideous headaches, had to return glasses, and then sloooooow again.....”
I have been ordering from this company for years and I have always had a very pleasant experience. The glasses are stylish, well made, good quality, affordable and most importantly, the lenses are very good. I am very happy with the recent purchase. They have a great selection of styles and prices. The ordering process was easy, and delivery was quick. My son is so much in love with the Tweet glasses. If you need any kind of glasses, Overnight glasses is the place. They have very supportive staff that helps you get vale for your money. I would definitely order from them again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Overnight Glasses sells prescription eyeglasses and sunglasses online. It offers progressive lenses, tinting, and lens replacement. Customers order through the website, upload prescriptions, and can choose faster production or shipping. The company provides support for exchanges, remakes, and warranty requests. The site also lists frame specs, lens choices, and step-by-step ordering guidance to help shoppers pick the right options.