Reviewers often single out support agents for fixing problems. Several customers describe surprise bank debits and subscription billing issues. In a number of cases, refunds or replacements came through after they contacted support. A few reviews mention slow refunds and poor seller communication about orders.
Examples from available reviews (Jul 2020 – Mar 2026).
Issue was resolved by Diamond.
“Resuelto por Diamond”
They deducted money from the reviewer's bank account without explanation.
“Deducts money from the bank account without any reason”
Order delayed, seller had poor communication and refund pending.
“I chose to recall my order for refund, and haven't received it yet, which is two months later.”
Reviewer recommends Partytoyz for its wide selection and helpful staff.
“Definitely would recommend Partytoyz.”
Many reviews highlight quick, effective help and mention agents such as Emily, Diamond, Eugene, and Emili. Several describe friendly resolutions, including refunds and replacements. A smaller group reports billing problems that stayed unresolved and led to low ratings.
Several reviewers say they were charged without subscribing or without warning. Some received refunds after reaching out to support, easing the complaint in those cases. Comments on pricing or value come up only occasionally.
Customers describe straightforward help with account or survey access and warm, helpful support interactions. A few reviews mention fulfillment issues, followed by offers to send replacements. Few reviewers comment directly on navigation or the overall buying flow.
Few reviews speak directly to product quality. One reviewer recommends Partytoyz for its wide selection and helpful staff. The available reviews do not show a consistent pattern of defects.
Several reviewers praise fast, responsive communication from customer service. At least one review mentions poor seller communication and a refund that remained pending for a long time. Some customers also say billing notices and subscription-cancellation messages were unclear.
Overall, the reviews pair strong praise for individual agents with serious billing complaints. Many issues improved after customers contacted support, and some followed up with positive comments. A small share of reviews stays negative, citing unauthorized debits or slow refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (16) · Sitejabber (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Issue was resolved by Diamond.
“Resuelto por Diamond”
Claims they are charged despite not subscribing.
“I am not subscride anything and I pay many money”
Purchase was satisfactory and reviewer received a refund.
“It was good and I got refunded.”
Emily resolved the reviewer's problem satisfactorily.
“My problem is solved.”
Eugene helped the reviewer with their issue.
“Eugene helped me”
They deducted money from the reviewer's bank account without explanation.
“Deducts money from the bank account without any reason”
Support followed correct procedures and resolved the issue using evidence.
“he/she took the right approach to clear the issue”
No problems accessing the survey and staff provided warm assistance.
“received warm assistance”
The customer representative provided very helpful assistance.
“The representative was very helpful”
Reviewer was satisfied with Emili's help and appreciated it.
“I satisfied Emili's help fro me and my questions.”
Likes customer service but was charged without prior notice.
“i was charged without any informe”
Emily went above and beyond to resolve the issue amicably.
“She has gone over and above to solve my issue.”
Service was fast and effective.
“Fast and effective”
Reviewer requests a full refund and subscription cancellation.
“i just want a full refund and cancel my subscription”
No comment on the issue but customer service was very responsive.
“customer service are very responsive”
Reviewer alleges unauthorized debits and poor subscription cancellation handling.
“They have been debiting my bank account”
Order wasn't fulfilled, but customer service provided a replacement.
“they provided a replacement”
I ordered a POP! Animation: Adventure Time - Jake w/player on a Wednesday, and expected delivery the following Wed or Thu. I contacted them regarding the status of my order and they didn't respond until Saturday saying that they would ship it Monday and I wouldn't receive it until Thursday. There was no response until Friday and they said that there was an issue with their PayPal, which is the only method of payment accepted by this company. They said that if I chose to still go ahead with my order that I agreed to wait another week for shipping. So I chose to recall my order for refund, and haven't received it yet, which is two months later. I don’t recommend the company.
Reviewer recommends Partytoyz for its wide selection and helpful staff.
“Definitely would recommend Partytoyz.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Partytoyz is an online retailer that sells party supplies, costumes, and event decorations. Its catalog includes balloons, themed tableware, costume accessories, and party favors. Partytoyz runs an e-commerce site with product pages that show images and descriptions. Customers place orders online, and the company offers support for order questions and returns.