Many users say PassFab tools work for unlocking devices and recovering passwords. Reviewers often mention fast, helpful support and interfaces that are easy to navigate. Others report unexpected recurring charges, blocked cancellation attempts, and refunds being refused. Several complaints also mention installation failures or missing features.
Examples from available reviews (Dec 2021 – Mar 2026).
Software worked exactly as expected and was easy to use.
“Works perfectly and simple to use”
PassFab reliably removes Excel passwords and works perfectly.
“I have used Passfab for years to remove excel passwords and it works perfectly.”
Support communications lasted weeks and refund offers were inadequate.
“Support email chain for 3+ weeks then refused refund”
Paid for lifetime but license became invalid after few uses; demands refund.
“J'ai payé un logiciel passfab à vie mais après utilisation 5 fois il est devenu non valide Pour moi vous êtes des voleurs Je vais déposer plainte contre vous et je vous d...”
Many reviews describe customer support as quick and helpful, offering troubleshooting and trial access. Some users report long email back-and-forth that ended without a refund or left installation issues unsolved.
Some users say lifetime licenses and one-time purchases paid off over time. Others report licenses being deactivated, lifetime use being limited, or refunds being denied after the software did not perform as expected.
Many comments point to simple screens and clear steps for device wiping and password recovery. A smaller group mentions tricky activation, failed transfers, or setup installs that would not complete.
Many reviewers report successful iOS/Android unlocks, MDM removals, and Office password recovery. Some negative reviews describe archive unlock failures, missing advertised features, or receiving files that did not work instead of usable software.
A common complaint involves surprise subscription charges, trouble canceling, and billing that continued after cancellation attempts. A few reviewers say registration added extra products or asked for positive feedback in exchange for activation.
Reviews split sharply between technical praise and strong complaints about billing. As a result, some customers recommend the products while others warn people away.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Service was very kind according to reviewer.
“Very kind service!”
Unlock services didn't work and support provided unhelpful responses.
“Don't waste your money on passfab iphone/android unlock services.”
Reviewer claims Tenorshare repeatedly charged cards and is hard to stop.
“Total scam”
Product delivered screenshots rather than working software; refund refused.
“It was not software or a real program.”
Support communications lasted weeks and refund offers were inadequate.
“Support email chain for 3+ weeks then refused refund”
Reviewer couldn't obtain refund and found company untrustworthy.
“I strongly advise everyone to stay away from this company.”
Customer service exceeded expectations and earned the reviewer's trust.
“Exceptional Customer Service That Goes Above and Beyond!”
Software failed and company set up recurring payments and denied refunds.
“Do not waste your money on PassFab FixUWin.”
Customer support was great and responsive according to reviewer.
“Great customer support 👏”
Software failed to unlock archive and refund was refused.
“It completely failed to unlock the ZIP/RAR file.”
Software functions as intended according to reviewer.
“It just works”
Software quickly recovered a forgotten Excel password.
“This thing broke it open pretty quickly.”
Customer service provided a great experience.
“Great customer service experience!”
Product was accidentally purchased and unsubscribing was difficult.
“the product was added as a purchase!”
Product is amazing and support team is great.
“This is an amazing product and the support team is great!”
Support agent offered a free trial and provided understanding help.
“Lynn from support team was very understanding and offered free tral of the software for a month.”
Software worked exactly as expected and was easy to use.
“Works perfectly and simple to use”
Reviewer believes reviews are fake and refunds not honored.
“Reviews are fake definitely don’t live up to expectations”
PassFab for Office effectively recovered password-protected Office files.
“I own PassFab for Office and it's effective.”
Product is excellent and support was very helpful.
“Excellent Product ! Also the support is very helpful .”
User was charged an unwanted subscription and cannot cancel it.
“They are scammers.”
Support team responded quickly and software worked well.
“Great support team.”
Great product and excellent customer service, highly recommended.
“Such a great product and awesome customer service.”
Program worked well and customer service replied quickly.
“customer service was fast.”
Software works well and performs desired tasks.
“Working pretty good,”
Customer service responded promptly and file duplicator saved time.
“The customer service was great they assisted any issues i have promptly.”
Company adds additional products during registration without consent.
“They prey on a users who buy licenses and try to include other products during registration.”
Software is simple and support quickly solved computer issues.
“PassFab's software is great to use; a simple interface that controls powerful tools.”
Software saved the reviewer's iPhone and helped unlock forgotten passcodes.
“I have used it once and it really saved my iPhone otherwise it would be useless.”
Tool is frequently used and has an easy interface.
“Great tool I use it a lot -- easy interface --”
PassFab reliably removes Excel passwords and works perfectly.
“I have used Passfab for years to remove excel passwords and it works perfectly.”
Reviewer says they are enjoying the product.
“Am enjoying it”
App worked well and helped clean the reviewer's phone.
“Thank you for helping me clean my phone”
Product worked well, was easy to use, and customer service was helpful.
“Product worked very well and easy to understand the process.”
App lets reviewer wipe devices easily for testing and resetting.
“I love being able to start over with my test phone.”
Customer service was outstanding and the unlock tool supports many devices.
“Outstanding customer services and support thank you once again for your continued support from start to finish.”
Customer support was slow, installation failed, and refund was refused.
“Pitiful Support and No Customer Service”
Subscription couldn't be cancelled and invoices continued arriving.
“Unable to end subscription.”
Software enabled cleaning many iPhones for reuse and recycling.
“allowed me to clean up many iPhones for re-use and recycling.”
Support responded quickly to the user's request.
“Response quickly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PassFab makes software for password recovery, device unlocking, and system repair. Its lineup covers iOS and Android screen-lock removal, Windows password resets, and Office file password recovery. PassFab sells downloadable installers for Windows and macOS, with subscription and lifetime license options. It offers online documentation, knowledge-base articles, and support by email. Customers range from individual users to IT technicians looking for device deactivation, data recovery, and file-access tools.