Shoppers often highlight low prices on medications and easy repeat orders. Many describe straightforward ordering pages and on-time deliveries. Another group reports payment failures, cancelled or unshipped orders, and refunds that never get resolved. Several customers question authenticity and safety of imported products and mention intrusive verification requests.
Examples from available reviews (Dec 2021 – Mar 2026).
Offers the best prices and strong overall value.
“Always best prices, great products.”
Purchased Bravecto for years with excellent service and under ten-day shipping.
“EXCELLENT customer service, EXCELLENT price savings over stateside prices, and my order arrives in less than 10 days!”
Took money and never provided order confirmation or resolution.
“They are eager to take your money but once they have it they are done.”
Company requested sensitive documents and the reviewer cancelled the order.
“they sent me an email requiring my signature, a photocopy of my credit card, and a photocopy of my ID.”
Shipping and fulfillment show up often in negative feedback. Multiple reviews describe orders that never shipped, cancellations with no clear fix, fake tracking numbers, and long delays. Others report consistently on-time delivery and fast fixes when problems come up, pointing to a sharp split in fulfillment results.
Low prices and strong value lead the positive feedback. Many reviewers mention steep discounts on flea/tick medications, Seresto collars, and prescriptions, plus savings versus other sellers. A smaller number say they were charged full price or did not receive the advertised discounts.
Experiences with the site vary widely. Some users describe easy navigation, clear order information, and dependable auto-delivery. Others ran into checkout failures, missing payment options, or payment rejections that customer service could not fix.
Product feedback splits between confidence and concern. Many reviewers say the medications work well and items arrive in good condition. Several question authenticity, report receiving prescription-only products without a proper prescription, or raise safety concerns about imported goods.
Communication quality is uneven. Some customers report quick replies and issues resolved. Others describe no response about cancellations, repeated or intrusive emails, requests for sensitive documents, and calls after payment about overseas shipping.
Overall feedback divides between repeat satisfied buyers and strongly unhappy customers. Long-time customers describe reliable orders, effective products, and simple reordering. Many negative reviews mention lost money, orders that never arrived, and refund or confirmation problems that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received allegedly fake Seresto collars and doubts about getting refund.
“My order of seresto collars turned out to be fake”
Our pets are our children, and they deserve nothing but the best.
They should be treated immediately if they begin scratching as if they are on fire and you are unable to determine why.
That's when Capstar comes in and takes care of the situation.
It differs from other therapies in that it attacks flea infestations on a different level than other treatments.
Instead of waiting until after a flea bite has occurred to kill it, destroy it while it is still alive so that the entire family can return to pest-free life!
I am quite pleased with the service, the quality, and the price.
I particularly like the quality of the packaging and the care that has been made with it
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pet Care Supplies runs an online store for pet medications, flea and tick treatments, collars, supplements, and other pet care accessories. The site lists prescription and over-the-counter items with product details and dosing guidance. Customers order through an online checkout with standard payment methods and tracking. Accounts support saved addresses and order history. Customer support handles order questions, returns, and product inquiries.