Reviews split sharply between smooth orders and major problems. Many shoppers praise the fit, fast help, and items that arrive as expected. Others report wrong colors, missing tags, flimsy construction, and refunds that never came through. Return handling and slow or missing replies come up again and again.
Examples from available reviews (Dec 2021 – Mar 2026).
Order issue resolved by helpful staff; customer pleased and returning.
“Serena was super helpful and understanding.”
Order arrived quickly and skirt exceeded expectations with great quality.
“Absolutely delighted with the skirt fabulous quality and the fit is perfect”
Customer received poorly-cut pant with suspicious mass-market tagging.
“I received a wrongly cut pant with the kind of tag you have when you order on Ali Express.”
Customer returned a jacket and experienced threatening emails before refund.
“AWFUL QUALITY CLOTHES AND AWFUL CUSTOMER SERVICE”
Several reviews say staff arranged exchanges without being asked and extended return windows. Other customers describe refunds being refused, messages that felt threatening, and questions that went unanswered. Some positive reviews name specific representatives who fixed order problems.
Some shoppers call the items good value and praise the quality for the price, including jackets and skirts. Others say the materials feel cheap and the pricing does not match the quality. Reviews include both kinds of value reactions.
Sizing varies a lot; shoppers often recommend reading the descriptions and trying more than one size. Several orders arrived in the wrong color or without tags, leading to returns and extra costs for some buyers. Delivery ranges from very fast to slow fulfillment, depending on the order.
Frequent complaints mention weak stitching, fabric shedding, bad cuts, and items that look worn. Some reviewers received pieces that matched the photos and fit well. A few praise the private-label fit and finish, but that comes up less often than quality complaints.
Some customers report quick, helpful replies that cleared up tracking or sizing questions. Others describe emails that never got a response, exchanges that stalled, and support that would not take returns. Communication problems often show up alongside disputes about refunds or item condition.
Reviews show a strong divide between high-rated orders with easy fixes and low-rated experiences tied to returns or quality issues. Repeat shoppers who got fast support say they would buy again. The biggest split comes down to item condition and how returns are handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Regular shopper receives compliments but warns sizes vary.
“Sizes do vary, so read the descriptions .”
Customer service sent a different size and provided helpful reassurance.
“they were amazing they kindly sent me a different size to try”
Customer loves jacket and praises quality for the price.
“Great quality for the price!”
Order issue resolved by helpful staff; customer pleased and returning.
“Serena was super helpful and understanding.”
Customer returned a jacket and experienced threatening emails before refund.
“AWFUL QUALITY CLOTHES AND AWFUL CUSTOMER SERVICE”
Customer bought two sizes and received helpful returns assistance.
“Jessica was very helpful arranging my return and extended the days.”
Customer received wrong color item and received no response to exchanges.
“instead they shipped me a grey hoodie.”
Item differed from photos and color, requiring costly international returns.
“It was delivered in champagne colour and seams in front.”
Customer received poorly-cut pant with suspicious mass-market tagging.
“I received a wrongly cut pant with the kind of tag you have when you order on Ali Express.”
Reviewer says clothes are cheaply made, materials poor, and overpriced.
“Cheaply-made clothes, cheap material, awful customer service and overpriced items”
Delivery slow, but sweater fits well and quality is good.
“it fit great and the quality was pretty good”
Customer service quickly resolved FedEx tracking confusion; order met expectations.
“The customer service was excellent and wrote me back right away.”
Customer reports poor service, ignored emails, and expensive returns.
“They completely ignore emails”
Top matched pictures but fabric sheds excessively and looks worn.
“it keeps shedding and it looks already worn out and shabby.”
Order arrived quickly and skirt exceeded expectations with great quality.
“Absolutely delighted with the skirt fabulous quality and the fit is perfect”
Customer alleges retailer accused them of damaging return and withheld refund.
“they were refusing to refund my return and accused me of damaging the item.”
Slow shipping and replies; returned vest lacked tags and seemed used.
“the $98 vest I got had no tags...used??”
Multiple purchases yielded good quality and easy refund experience.
“I really like the quality of their private label.”
Dress arrived without tags and had cheap fabric and poor fit.
“First no tags attached on Dress.”
Return refused for alleged perfume scent; customer couldn't contact support.
“They would not take the return because it had a “strong perfume scent.””
This was my first purchase from Pixie Market. I’m glad I found them. Fairly easy to go thru the process, tho it took me two tries to get the efficient way. Very quick response on shipping and arrival. Free shipping is an especially good part of it; puts the pricing less than other companies. Very Happy with ordering dresses from them. Received my purchase promptly in very good shape at a very reasonable price and free shipping. I’ll be back to order more in the future and would recommend this company to my family and friends. Thank so much Pixie Market for great services and products.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pixie Market is an online retailer focused on women’s clothing. Its website lists apparel and accessories, with product pages showing photos, sizing details, and prices. Customers order through the site, and the company offers international shipping and returns. Support runs through email, and staff handle exchanges and refunds. Pixie Market takes standard online payment methods and ships orders through common carriers.