Reviews repeatedly mention failed preorder fulfillment and frequent delays on backordered shipments. Many customers say they received defective, incomplete, or incorrect items. Several buyers report fast delivery and careful packaging when items are listed as in stock. Many reviewers also describe slow replies or no response from customer support about refunds and order updates.
Examples from available reviews (Apr 2012 – Mar 2026).
Item arrived defective with parts not assembled.
“The head to the figure isn't even together!”
They delayed then canceled my preorder and refused an early cancellation.
“they finally email me saying that, indeed, they are out of stock and my order is cancelled.”
Transformers shipped promptly and were well packed.
“They were well packed.”
They did not reply to emails and phone support was unavailable.
“They have not replied to my emails regarding shipping or order status.”
Many reports describe canceled preorders and shipments that arrive late. Reviewers also say their cards were charged for items that were never fulfilled or only partly shipped. Fewer reviews describe smooth service when items were clearly in stock and shipped quickly.
Some buyers point to competitive preorder pricing and appealing deals on figures and releases. Several reviewers say cancellations, added costs, or slow refunds cut into the value they expected. Praise for pricing shows up far less often than reports of orders that were lost or delayed.
Customers often describe frustration with release dates that keep changing and long waits for delayed preorders. Several accounts mention returns that were hard to complete, refunds that took a long time, and requests denied until items were sent back. A smaller group describes simple purchases that arrived fast and matched expectations.
Reviews repeatedly mention defects, missing parts, and receiving the wrong product. Multiple reviewers say items arrived well packed and in perfect condition, though those comments are fewer than the defect reports. Several reports say promised replacements or refunds did not come through.
Many reviewers say emails and phone calls about shipping or refunds got little response or none at all. Customers also report tracking numbers that appeared in their orders but did not match a real shipment. A minority praise prompt tracking updates and clear shipping notices.
Reviews split between fast, accurate orders for in-stock items and repeated breakdowns with preorders and support. Negative incidents—especially cancellations and missing shipments—show up often and drive the overall impression. Positive experiences appear too, but mostly in a smaller set of straightforward in-stock purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · resellerratings.com (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Item arrived defective with parts not assembled.
“The head to the figure isn't even together!”
Item arrived defective with parts not assembled.
“The head to the figure isn't even together!”
Preorder canceled after delays and items appeared in stock elsewhere.
“On 1/16 they emailed me and said the pre order was canceled.”
Preorder canceled after delays and items appeared in stock elsewhere.
“On 1/16 they emailed me and said the pre order was canceled.”
They delayed then canceled my preorder and refused an early cancellation.
“they finally email me saying that, indeed, they are out of stock and my order is cancelled.”
They delayed then canceled my preorder and refused an early cancellation.
“they finally email me saying that, indeed, they are out of stock and my order is cancelled.”
Preorder shipping was delayed over two months with no urgency.
“Would give 0 stars if I could.”
Preorder shipping was delayed over two months with no urgency.
“Would give 0 stars if I could.”
They canceled my pre-orders and caused extra expense.
“Canceled both my pre-orders.”
They listed items not in stock and failed to deliver.
“Ordered items they didn’t even have in stock”
Transformers shipped promptly and were well packed.
“They were well packed.”
They posted tracking numbers but claim items were never sent.
“they post a tracking number but never send the item.”
Company resolved an item problem and is trustworthy.
“This is a trustworthy company.”
They canceled my preorder without notifying me.
“never sent me a email, text, or even call.”
Preordered item arrived in less than a week with free shipping.
“received item in less than a week!”
Customer support did not respond to refund and cancellation emails.
“they never got back to me.”
Offers competitive pre-order prices, though cancellations occasionally occur.
“Some of the best pre-order prices for figures.”
Preorder was repeatedly delayed then canceled as out of stock.
“they cancelled my order because they were "out of stock”
I never received my order and stock dates changed.
“Never received my order.”
Release dates kept changing and customer service lacked helpful communication.
“the lack of communication & nonchalant attitude about customers not getting their items”
They accepted payment but then claimed the item was sold elsewhere.
“they sold their only copy to some other party.”
My preorder was canceled and they issued a refund after delay.
“the title you requested has been cancelled as it is no longer available”
They said item shipped but tracking showed no label and no refund.
“upon looking at the tracking the label was never even created.”
They sent the wrong item and require return before refunding.
“They sent me a doll I didn’t order”
Items in stock are accurately listed and shipped quickly.
“If they say they have it, they have it and ship it fast.”
Returns and refunds took excessively long due to slow responses.
“It's going to take nearly 2 months to complete my return!”
Preorders were repeatedly delayed and never fulfilled.
“DO NOT PREORDER WITH THEM”
Item arrived with missing parts and replacement was difficult.
“They sent an Item with a missing part”
They canceled preorders and charged card but only shipped part.
“Charged my credit card for the hole order only sent part.”
Reviewer warns others they likely will not receive orders.
“There’s a giant chance you won’t receive anything!”
They did not reply to emails and phone support was unavailable.
“They have not replied to my emails regarding shipping or order status.”
This site is really cool. They have so many amazing products for sale and the prices are great! The best part about it is that they have everything from indie rock to classic rock to movies. I purchased L.A. Woman (50th Anniversary Deluxe Edition) CD from them, and I love it! It was shipped to me quickly and in perfect condition. My wife and I love it and we were so excited to receive it! We couldn't wait to put it on, and we were not disappointed! L.A. Woman is a solid album and is worth the money. Thank you so much for your help in picking this out, it's perfect! Thanks so much!
Preorder later canceled due to insufficient copies, refund offered.
“they didn't get enough copies so it's on backorder.”
Release date changed and they delayed responses multiple times.
“Never sent and I had to contact 3 times”
Defective album and promised replacement or refund was never received.
“They promised a replacement or refund, both which I have yet to see.”
Half my orders unfulfilled for months and PayPal refunds missing.
“2 out of 4 orders have not been fullfilled within 3 months.”
Order from 2011 remained unfulfilled despite repeated emails.
“I have emailed them numerous times and still not received any product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PopMarket is an online retailer selling music and pop-culture merchandise. It offers limited-edition vinyl, reissues, box sets, and collectibles. Shoppers browse the catalog, place orders or preorders, and pay through online checkout. Product pages list release dates, prices, and shipping details to help customers decide what to buy.